Unit 3: Consumer Rights and Responsibilities in Health Care

T or F: The rights of health care consumers are important only to patients in hospitals.
False
T or F: All United States citizens have certain rights that are guaranteed by law.
True
T or F: The Clients’ Bill of Rights is given to persons receiving home care.
True
T or F: The Patients’ Bill of Rights was legislated by OBRA of 1987.
False
T or F: Health care consumers in any setting have the right to prepare advance directives.
True
Resident’s Rights are given to persons before they are admitted to:
Home care
A skilled care facility
The hospital
Hospice services
A skilled care facility
All types of consumer rights state that the consumer has the right to:
Be treated in a respectful, dignified manner
Select the individuals assigned to provide health care to them
Private-duty nursing care, if desired by the patient or family
Withhold personal information describing his or her medical condition
Be treated in a respectful, dignified manner
The purpose of advance directives is to:
Allow individuals to give instructions about their care should they become unable to do so
Give individuals the right to choose their caregivers
Provide a resource for resolving conflicts
Permit the physician to prescribe treatment without conferring with the individual
Allow individuals to give instructions about their care should they become unable to do so
Health care consumers are responsible for:
Leaving their bad habits at home when they are admitted to a health care facility
Reading and studying medical books to learn all there is to know about their conditions
Making treatment decisions in keeping with their physician’s wishes
Communicating openly and honestly with their physician and caregivers
Communicating openly and honestly with their physician and caregivers
_____ means that the consumer gives permission for care or procedures after full disclosure.
Informed consent
A _____ exists when the consumer feels there are grounds for complaint.
Grievance
A document that gives instructions about the consumer’s wisher for treatment if the consumer is unable to communicate is called a(an) _____.
Advance directive
Isolating a resident without a medical reason is called _____.
Involuntary seclusion
By not opening and reading the consumer’s mail, you are respecting the consumer’s right to _____.
Privacy
All health care consumers have the right to be treated with _____.
Respect
Mr. Delmonico was admitted to General Hospital for surgery to repair a fractured hip. After a few days in the hospital, he will be transferred to Memorial Nursing Center, a skilled care facility, for additional rehabilitation. After discharge from Memorial, it is expected that he will need home care for four to six weeks. Briefly explain how the different rights of each document will affect Mr. Delmonico’s care.

Consider Mr. Delmonico’s diagnosis and the services he will need for recovery. Which aspects of the Patients’ Bill of Rights are especially important to his hospital care?

#11: To Expect reasonable continuity of care and to be informed of all the options he has for continuing care.
Mr. Delmonico was admitted to General Hospital for surgery to repair a fractured hip. After a few days in the hospital, he will be transferred to Memorial Nursing Center, a skilled care facility, for additional rehabilitation. After discharge from Memorial, it is expected that he will need home care for four to six weeks. Briefly explain how the different rights of each document will affect Mr. Delmonico’s care.

Discuss the statements in the Residents’ Rights document that pertain specifically to rehabilitation and independence.

#1: To participate in the planning of his care.
#5: Accomodation of needs and to be assisted to maintain independence as much as possible.
#8: To participate in social, religioius, and community activities.
Mr. Delmonico was admitted to General Hospital for surgery to repair a fractured hip. After a few days in the hospital, he will be transferred to Memorial Nursing Center, a skilled care facility, for additional rehabilitation. After discharge from Memorial, it is expected that he will need home care for four to six weeks. Briefly explain how the different rights of each document will affect Mr. Delmonico’s care.

For which items in the Clients’ Rights document would the nursing assistant be responsible?

#1, 2, 10