test flash card

Who is responsible for defining key performance indicators (KPIs) for change management?
A. The change management process owner
B. The change advisory board (CAB)
C. The service owner
D. The continual service improvement manager
A
Who is responsible for defining key performance indicators (KPIs) for change management?
A. The change management process owner
B. The change advisory board (CAB)
C. The service owner
D. The continual service improvement manager
A