Strategic Planning and Organizational Development Midterm Flashcards

Health care concerns shared by the U.S., China and India include concerns over ____.
Lifestyle Issues and Behaviors
The decision-making school focused on ____.
Middle Managers
One school of modern strategic management encompasses an emphasis on ____.
Industry Structure and Competitive Forces
S.M.A.R.T. objectives are ____.
Specific, Measurable, Achievable, Realistic, Time bound
____ organizational structures maintain their traditional functional structures and create program structures for just one or two programs.
Hybrid
One of the key roles of the C-Suite is to interact with key _____.
external stakeholders
_____ is the specification of the training required to perform work.
Standardization of skills
____is the exchange of information about work performance between two people who are not in a hierarchical relationship.
Mutual adjustment
Three types of interdependence include: _______.
pooled, sequential and reciprocal
The complexity and difficulty of leading health care organizations (HCOs) in a dynamic world has spurred interest in identifying _____.
competencies
The one issue that currently unites the entire value chain in health care is ______.
reimbursement
The different theoretical schools suggest different strategies for changing organizations and different _______ that managers need to develop.
competencies
Transformational leadership is effective because it changes the attitudes, values and behaviors of staff in ways that align with _______.
organization goals (mission statement)
When an organization moves to cross-functional teams, employees may have multiple _______, perhaps to a project team manager as well as their functional manager.
accountabilities
A major challenge resulting from ______ is managing these multiple, often differing, viewpoints, worldviews and the conflicts that may result from interactions among many team members.
diversity
What is Benchmarking
process of comparing an organization’s performance metrics to those of other “best practice” or peer organizations.
What is Clinical Practice Guidelines
Typically developed by expert panels, clinical practice guidelines synthesize evidence from the literature and make recommendations regarding treatment for specific clinical conditions (see IOM, 2001). The National Guideline Clearinghouse (http://www.guideline.gov) is a publicly available resource for evidence-based guidelines covering a full range of clinical conditions.
What is High-Performance Work Practices (Haws)
Workforce or human resource practices that have been shown to improve an organization’s capacity to effectively attract, select, hire, develop, and retain high-performing employees.
What are Outcome Measures of Quality
Metrics based on the results of work performed. Examples include health status, patient satisfaction, and mortality.
What are Process Measures of Quality
Refer to indicators of the activities involved in carrying out work in an organization. Activities such as reviewing medical records to ensure completion of patient education, monitoring physician and nurse compliance with organizational standards for cleanliness, or evaluating the use of central lines are examples of process metrics.
What are Structural Measures of Quality
Measures based on aspects of an organization or an individual’s actions that could impact overall quality or organizational performance. Examples include indicators such as the number and type of beds in a given organization, the presence of shared governance structures, and the existence of a computerized provider order entry (CPOE) system with decision support features.
Measures based on aspects of an organization or an individual’s actions that could impact overall quality or organizational performance. Examples include indicators such as the number and type of beds in a given organization, the presence of shared governance structures, and the existence of a computerized provider order entry (CPOE) system with decision support features.
What is Quality Improvement (QI)
An organized approach to planning and implementing continuous improvement in performance. QI emphasizes continuous examination and improvement of work processes by teams of organizational members trained in basic statistical techniques and problem-solving tools, and empowered to make decisions based on their analysis of the data.
What is Continuous Quality Improvement
A participative, systematic approach to planning and implementing a continuous organizational improvement process.
What is the Six Sigma
A data-driven methodology for eliminating defects in any process by applying a consistent framework of DMAIC (define, measure, analyze, improve, control) to minimize variation and improve processes. Six Sigma was started at Motorola and has been widely adopted at other companies, including GE.
What is Transactional Leadership
Transactional leadership is composed of these four behavioral elements: (1) making rewards contingent on performance, (2) correcting problems actively when performance goes wrong, (3) refraining from interruptions of performance if it meets standards (i.e., passive management of exceptions), and (4) a laissez-faire approach to organizational change.
What is Transformational Leadership
An influential model of leadership style in contemporary theories that includes four key behaviors: (1) influence through a vision, (2) motivating through inspiration, (3) stimulating the intellect of subordinates, and (4) individualized consideration.