SSM201 – Chapter 2

c
What behavior would a manager that experiences stress typically exhibit?
A) Underestimate how fast time is passing
B) Consult and listen to others
C) Fixate on a single approach to a problem
D) Create unique solutions to problems
a
If you feel anxiety or fear, or perhaps sorrow or confusion, you are likely in which stage of stress reaction?
A) Alarm stage
B) Resistance stage
C) Exhaustion stage
D) You are not feeling stress
d
Your project’s due date is coming fast! However, you notice that you forgot to mow the lawn (you hate mowing) and yesterday you forgot to attend a staff meeting. Also, you find that you daydream often. Which defense mechanism are you most likely employing to resist stress?
A) Aggression
B) Regression
C) Repression
D) Withdrawal
d
Your flight has just been canceled. Tom is arguing with airline officials, Mary is crying, and you have decided to grab a bite to eat. Which defense mechanism is each person using?
A) Tomfixation; Marywithdrawal; yourepression
B) Tomfixation; Maryrepression; youwithdrawal
C) Tomaggression; Maryaggression; youfixation
D) Tomaggression; Maryregression; youwithdrawal
d
You have been worrying about your presentation to the class for weeks. However, today, it doesn’t seem like it will be that bad. What is there to be worried about, they’re just my friends, you say to yourself. Which defense mechanism are you most likely employing?
A) Alarm
B) Withdrawal
C) Fixation
D) Repression
c
Which is the best description of a person who is a “hot reactor”?
A) Becomes “hot”; that is, he or she responds well to stress
B) Reacts poorly to “repressors”
C) Reacts poorly to stress
D) Reacts negatively to certain defense mechanisms used by others
b
To relieve stress, you have been told to not bottle up your anger but to let it out. A teakettle will explode if you don’t let the steam out. This advice coincides with which coping strategy?
A) Enactive strategy
B) Proactive strategy
C) Reactive strategy
D) Resistance strategy
d
Eliminating or minimizing stress by changing jobs would relate most to which type of strategy for coping with stress?
A) Inactive strategy
B) Proactive strategy
C) Reactive strategy
D) Enactive strategy
c
Isabel felt overwhelmed by the pressure of her pending deadline. She decided to “check out” for a few minutes and think about her upcoming ski trip to take her mind of her stress. Which type of stress-management strategy was Isabel pursuing?
A) Enactive
B) Proactive
C) Reactive
D) Distractive
a
Patti’s company recently reorganized for the second time this year. As part of the reorganization she was promoted, which has caused a significant increase in the time she spends in the office. Yesterday, she received a speeding ticket as she was racing back to the office from the mall with her Christmas gifts. What type of stressor is Patti most likely feeling?
A) Time
B) Encounter
C) Situational
D) Anticipatory
d
At her graduation party, Morgan’s grandmother told her she was worried about Morgan having enough to live on in her retirement and suggested Morgan invest in plastics now. “Retirement? Granny, I am only 22,” said Morgan. Morgan’s grandmother demonstrated which stressor?
A) Time
B) Encounter
C) Situational
D) Anticipatory
b
Mary is suffering work stress as a result of her interactions with her new boss, who recently transferred from Finland. He has reorganized the work based on teams. In Mary’s team, there is no agreement on who should do what or on the purpose of the team. Her stress is from which stressor?
A) Time stress
B) Encounter stress
C) Situational stress
D) Anticipatory stress
a
George works full time in a warehouse and works hard. Although he likes his boss, who is from Japan, he finds they have different views on the work to be accomplished by the end of the shift. The work comes in spurts, and George feels he must finish all of it before the end of his shift. Lately, George has not been able to finish the work by the end of his shift. He is experiencing which type of stress?
A) Time stress
B) Encounter stress
C) Situational stress
D) Anticipatory stress
b
You have developed a “need-to-do” list and have promised yourself to say “no” more often. You even bought a planner. Which approach to time management are you practicing?
A) Effectiveness approach
B) Efficiency approach
C) Delegation approach
D) Priority approach
c
If you are utilizing the effectiveness approach to time management, you do what?
A) Focus on urgent matters first
B) Focus on minimizing wasted time
C) Focus on important matters first; ignore urgent tasks unless they produce the desired results
D) Focus on urgent matters first but don’t feel guilty when you must say “no
a
Which is the best summary of the effectiveness in time management approach?
A) You accomplish what you want to accomplish with your time.
B) You accomplish more by reducing wasted time.
C) You accomplish more at the most productive times of the day
b
Which is the best summary of the efficiency in time management approach?
A) You accomplish what you want to accomplish with your time.
B) You accomplish more by reducing wasted time.
C) You accomplish more at the most productive times of the day.
c
You are a manager of a team of 50 professionals. One particular professional persists in accusing you of having your priorities out of order. Since the planning activity you do often is not urgent, this particular professional tries to undermine the activity. What would be best for you to do?
A) Meet the professional at the door each time you see him coming
B) Move the professional to another team so you don’t have to manage him
C) Clarify your core principles and make them public
D) Hold meetings with him only at the end of the day
a
You are a manager of a team of 50 professionals. One particular professional persists in accusing you of having your priorities out of order. Since the planning activity you do often is not urgent, this particular professional tries to undermine the activity. Which research-based principle should the manager remember?
A) People who experience the most time stress are those who allow others to generate their personal principles statement for them through their demands for time.
B) People who steal time from you should be removed from your work environment in order to avoid situational stress.
C) Relationship conflicts should be handled at the end of the day so that the important things can be given your best energy in the morning hours.
D) People who steal time from you can be dealt with by talking to them while standing
d
Approximately 70 percent of a manager’s time is spent in meetings. What should a manager do to make efficient and effective use of this time?
A) Be flexible in agenda setting; sometimes new things just come up during the meeting and discussing it now would reduce “gearing up” time later
B) Don’t keep minutes; they waste time and no one likes to take them
C) Be flexible with the ending time of the meeting so that the tasks can be accomplished
D) Insist on subordinates’ suggestions to problems so that the manager may choose among alternatives, then generate his/her own
d
You read an email from a local politician asking for donations. What would be best for you to make efficient use of your time?
A) File it now so that later you can decide
B) Decide to give money and write a check
C) Decide not to give money and toss it away
D) Have someone else scan your email before you see it
b
As a new member of the team, you notice that team members appear to treat each other with kindness, courtesy, and honesty. They really do seem to care about each other. Members of this group will be able to cope best with which kind of stress?
A) Time stress
B) Encounter stress
C) Situational stress
D) Anticipatory stress
b
This course, with its emphasis on developing managerial skills and related emotional intelligence skills, should assist you (on completion of all chapters) in eliminating which stress?
A) Time stress
B) Encounter stress
C) Situational stress
D) Anticipatory stress
b
Concerning success in life, what does research appear to suggest?
A) Having a high IQ score is critical.
B) Having an ability to manage emotions is critical.
C) Having a competitive attitude is critical.
D) Having a few strong relationships is critical
c
If a child refuses to eat a cookie so later in the day he can have something he likes more, what ability related to emotional intelligence is he exhibiting?
A) Controlling or keeping in check negative emotions
B) Recognizing or understanding his own feelings
C) Delaying immediate gratification to achieve a goal
D) Controlling or keeping in check positive emotions
b
Which group has a lower level of job strain?
A) People in lower-level positions
B) People in higher-level positions
C) Neither people in low- nor high-level positions; it depends on one’s age and health status
D) People without managers to evaluate their work
c
In redesigning the job to reduce stress, what should you focus on?
A) Providing more job security
B) Resolving and keeping interpersonal conflicts to a minimum
C) Providing more involvement in decision making
D) Providing clear direction and focus
c
To reduce the situational stress his workers felt, Tom decided to hire a customer relations group. Tom believed this new group could deal firsthand with customer inquiries and therefore reduce the burden his employees currently had of responding to customers. Is this a good idea or a bad idea? Why?
A) This is a good idea, it will eliminate stress.
B) This is a bad idea, it increases the number of feedback channels.
C) This is a bad idea, it promotes filtered communication.
D) This is a good idea, it promotes one contact for the customer
c
You started your new job at Tasty Burger. The boss told you this is an easy job, but you should still do your best. He commented that he will keep an eye on you and will tell you if he sees you doing anything wrong. Which stress would you most likely feel as you begin your work?
A) Situational stress due to a lack of task significance
B) Anticipatory stress due to increased decision-making authority
C) Situational stress due to not knowing what is expected
D) Situational stress due to a poor relationship with the boss
c
Which can best eliminate anticipatory stress?
A) Redesigning the work
B) Time management
C) Prioritizing and short-term planning
D) Improving your emotional intelligence
c
Sarah is a Peace Corps volunteer headed for Colombia. She has great anticipatory stress (she’s never been outside of the United States before and she doesn’t know any Spanish). What should she do to reduce her stress?
A) Make herself familiar with the purpose of the Peace Corps
B) Comfort herself with the idea that because this is a volunteer position, she can quit at any time and the Peace Corps will fly her immediately home
C) Learn to say her name and “Where is the bathroom?” in Spanish
D) Prioritize her career plans just in case things don’t work out with the Peace Corps
d
Bob has decided to stop smoking. Also, he has decided to tell no one because he is tired of the jokes and the lack of support from his friends. Based on what you have learned about anticipatory stressors, what is an appropriate evaluation of this idea?
A) It is a good idea because there is a desired goal.
B) It is a good idea because Bob has identified the activities and behaviors necessary to accomplish the goal.
C) It is a bad idea because the desired goal is beyond his control.
D) It is a bad idea because he hasn’t established reporting mechanisms or accountability
c
Some rules for instituting small wins are (1) keep track of the changes you are making, (2) forget the small gains you have made and focus on what is next, and (3) find other small things to change and change them. Which are correct?
A) All three rules are correct.
B) Rules 1 and 2 are correct.
C) Rules 1 and 3 are correct.
D) Rules 2 and 3 are correct
b
If you have missed your son’s T-ball game and your daughter’s soccer game the past two weeks because you have been on the road talking to clients, which behavior tendency are you most likely exhibiting?
A) Competitiveness
B) Life imbalance
C) Hostility/anger
D) Impatience/urgency
d
You having been studying for finals all day. A friend suggests that the two of you take a break. Is this a good idea?
A) No, your friend is crazy. You need all the time you can get to study.
B) No, stay focused and you’ll do better.
C) Depends on your small wins strategy
D) Yes, time off should help you think better.
a
What is exercising 20 to 30 minutes every other day and maintaining a heart rate that improves the cardiovascular system known as?
A) Physiological resiliency
B) Psychological resiliency
C) Social resiliency
D) Life balance
b
To maintain dietary control, one should do the following: (1) avoid fats, (2) avoid caffeine, and (3) take Vitamin E only. Which are correct?
A) All three points are correct.
B) Points 1 and 2 are correct.
C) Points 1 and 3 are correct.
D) Points 2 and 3 are correct.
b
What does a person who is “hardy” have?
A) An external locus of control
B) An internal locus of control
C) A supportive network of friends
D) A low tolerance for ambiguity
d
Hardy individuals have a high level of commitment. What does this mean?
A) They are committed only to their own activities.
B) They are committed to a larger community and its activities.
C) They are committed to change as a means to an end.
D) They are committed to both their activities and the larger community and its activities
d
Three elements characterize an individual who can resist stress well. They are (1) viewing change as a threat to security and comfort, (2) having an external locus of control, and (3) a person believing he/she is only responsible for himself/herself. Which are correct?
A) All three elements are correct.
B) Elements 1 and 2 are correct.
C) Elements 1 and 3 are correct.
D) None of the elements is correct.
a
From the information you have, it would appear that Mick exhibits which dimension of Type A behavior?
A) Competitiveness
B) Life imbalance
C) Hostility/anger
D) Impatience/urgency
b
From the information you have, it would appear Ron exhibits which dimension of Type A behavior?
A) Competitiveness
B) Life imbalance
C) Hostility/anger
D) Impatience/urgency
c
From the information you have, it would appear Keith exhibits which dimension of Type A behavior?
A) Competitiveness
B) Life imbalance
C) Hostility/anger
D) Impatience/urgency
d
From the information you have, it would appear Charlie exhibits which dimension of Type A behavior?
A) Competitiveness
B) Life imbalance
C) Hostility/anger
D) Impatience/urgency
c
You are driving down the freeway and as you change lanes, the person behind you honks and shakes her fist. She then pulls up next to you and mouths words that cause you to wonder why she is talking about a “puck.” The other driver exhibits which behavioral tendencies?
A) Competitiveness
B) Life imbalance
C) Hostility/anger
D) Impatience/urgency
a
How can you build psychological resiliency?
A) Deep-relaxation strategies
B) Small goals
C) Work redesign
c
How does one overcome the approach of a winner-takes-all?
A) Exercise
B) Diet control
C) Deep-relaxation strategies
b
As a moderating factor against the harmful effects of stress, what does social resiliency involve?
A) Being able to not conform to group pressure
B) Being able to develop and maintain close social relationships
C) Being able to maintain control over social networks
e
Which is not included in social support systems?
A) Personal friendships
B) Family relationships
C) Mentor relationships
D) Work teams
E) Autocratic supervisors
b
A temporary stress-reduction technique utilized in child birthing has the woman focus on a pleasant experience from her past during the early stages of labor. What is this known as?
A) Reframing
B) Imagery and fantasy
C) Rehearsal
D) Social resiliency
d
What does reframing as a reactive strategy for managing stress involve?
A) Rehearsing what one is going to say or do before it actually happens
B) Taking several successive and slow deep breaths
C) Changing the focus of one’s thoughts to something pleasant
D) Trying to redefine a situation as manageable
a
If you feel anxiety or fear, or perhaps sorrow or confusion, you are likely in which stage of stress reaction?
A) Alarm stage
B) Resistance stage
C) Exhaustion stage
D) You are not feeling stress.
c
If you are utilizing the effectiveness approach to time management, you do what?
A) Focus on urgent matters first
B) Focus on minimizing wasted time
C) Focus on important matters first; ignore urgent tasks unless they produce the desired results
D) Focus on urgent matters first but don’t feel guilty when you must say “no”
d
You read an email from a local politician asking for donations. What would be best for you to make efficient use of your time?
A) File it now so that later you can decide
B) Decide to give money and write a check
C) Decide not to give money and toss it away
D) Have someone else scan your email before you see it
b
Which is the best summary of the efficiency in time management approach?
A) You accomplish what you want to accomplish with your time.
B) You accomplish more by reducing wasted time.
C) You accomplish more at the most productive times of the day.
b
Mary is suffering work stress as a result of her interactions with her new boss, who recently transferred from Finland. He has reorganized the work based on teams. In Mary’s team, there is no agreement on who should do what or on the purpose of the team. Her stress is from which stressor?
A) Time stress
B) Encounter stress
C) Situational stress
D) Anticipatory stress
a
George works full time in a warehouse and works hard. Although he likes his boss, who is from Japan, he finds they have different views on the work to be accomplished by the end of the shift. The work comes in spurts, and George feels he must finish all of it before the end of his shift. Lately, George has not been able to finish the work by the end of his shift. He is experiencing which type of stress?
A) Time stress
B) Encounter stress
C) Situational stress
D) Anticipatory stress
t
According to research cited in the text, when a manager experiences stress, he/she will tend to have less ability to generate creative thoughts and unique solutions to problems.
True
False
t
In reducing encounter stress, it is better to have larger deposits than withdrawals in the emotional bank account.
True
False
f
The authors of the text suggest that encounter stress can be reduced by improving and developing social and cognitive intelligence.
True
False
t
Research suggests that the single most important contributor to stress is a lack of freedom and participation in decision making regarding one’s job.
True
False