RHM 175-Hotel Departments

Rooms Division managed by
General Manager or Rooms Executive
Selling Guestrooms=
largest source of revenue (74%)
Responsibilities of Front Office
Greets Guests
Registers Guests
Establishes Payment
Assigns Guestrooms
Posting
post charges to the Guest Folio(account)
POS (Point-Of-Sale)
system automatically posts charges to guests folio
PMS (Property Management System)
a computerized system
Night Audit
post room and tax; closes the books for the day
Reservations
made by front desk or sep. department
Housekeeping Responsibilities
cleaning guest rooms and public areas
Housekeeping
largest staff; over 50%
Good food and beverage profit margin
25-30%
Hotel Restaurant Type
Upscale; casual(coffee shop)
Chief Steward
directs kitchen steward and ware-washers
Catering
arranges and plans food and beverage functions for special events or conventions
Most profitable department out of Food and Beverage
Catering
Guarantee Number
number of guests at a function; usually prepares 3-5% over the guarantee number to be safe
Rooms Service
most difficult to manage and usually loses money
PBX
Telephone department; staffed 24 hours a day; handles wake-up calls
Marketing
persuades the target market to become guests
Engineering
maintains the physical upkeep of the building, furniture and fixtures and equipment
Accounting
Controller; payroll is their biggest job
Security
hotel must provide reasonable care for employees, guests, property, handle emergency services and key control