Quiz 1- Ch. 1&2

A flex style of management means:

A) bending the rules to get employees to work better.
B) being able to do all the different tasks you supervise.
C) successfully maintaining the management point of view without slipping back to the workers’ point of view.
D) adjusting decisions and actions to the needs of the situation
E) b and d

D) adjusting decisions and actions to the needs of the situation
Human skills needed by a manager include:

A) the ability to advise workers on personal matters.
B) the ability to organize the work and schedule personnel appropriately.
C) sensitivity to workers’ personal needs.
D) keeping labor costs down.
E) none of the above

C) sensitivity to workers’ personal needs.
An approach to management that blends standardization, concern with people, and participative techniques is called:

A) democratic management.
B) humanistic management.
C) flex style management
D) boomerang management
E) a and c

B) humanistic management.
A poor work climate can cause:

A) low labor turnover and better quality control.
B) low productivity and fewer customers.
C) a fun and easy-going attitude.
D) hostility among workers.
E) an increase in employee satisfaction.

B) low productivity and fewer customers.
When an employee has much commitment but little competence to do a job, the best leadership style, according to situational leadership theories, is:

A) directing
B) coaching
C) supporting
D) delegating
E) empowering

A) directing
A fear-and-punishment leadership style:

A) works well with people who expect it.
B) breeds resentment, low morale, and personnel problems.
C) causes adversary relationships to develop.
D) all of the above
E) a and c

D) all of the above
Over ________% of the hospitality industry employees are women.

A) 75
B) 90
C) 60
D) 50
E) 20

D) 50
A transformational leader:

A) motivates through rewards.
B) dictates to their employees what, when, and how things will be done.
C) acts as a coach and leads by example.
D) none of the above
E) a and c

A) motivates through rewards.
A transactional leader:

A) motivates through appealing to the workers self- interest (rewards).
B) leads by example.
C) aims to fulfill the inner personal needs of the employees.
D) b and c
E) all of the above

A) motivates through appealing to the workers self- interest (rewards).
According to the theory of Situational Leadership the types of behaviors are:

A) carrot and stick
B) directed and supportive.
C) authority and leadership.
D) Theory X and Theory Y.
E) empowering and authoritarian.

B) directed and supportive.