QDC 1 Course hero

what issue must management deal with when implementing quality into daily operations
ensuring commitment to quality from all levels of the organization
what approach leads to process improvement
deming cycle
What are the 8 principles of quality management system? (iso1900)
1. A customer focus. 2. Leadership. 3. Involvement of people.4. A process approach. 5. A system approach to management. 6. Continual improvement. 7. Use of a factual approach to decision making. 8. Mutually beneficial supplier relationships.
A car manufacturer tests the first 1,000 cars coming off the assembly line to see if their new anti-lock braking system works correctly. Use the typical values for control limits. What percentage would be an expected outcome in a sample mean that is within ±3 standard deviations of the distribution mean?
99.70%
To what category of quality costs do costs of problem solving, scrap, and waste belong?
Internal failure; quality costs of failure after delivery, external failure
at what point should quality improvement expenditures cease
cost of quality exceeds production costs
What is the Badridge Award
Annual award giving by US Gov. to recognize quality achievements of US Companies
what is quailyt of conformance
a product or service conforms to specficiations
A manager is concerned about process variation as it pertains to employees’ use of time. Which loss in this situation results from excessive process variation?
Productivity
Deming Prize
named in honor of the late W. Edwards Deming, is Japan’s highly coveted award recognizing successful quality efforts. It is given annually to any company that meets the award’s standards.
Why was the International Organization for Standardization (ISO) created?
To promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods and services
What principles are used to create the standards for the International Organization for Standardization (ISO)?
customer focus, leadership, involvement of people, and continual improvement
The standards for ISO 14000 certification bear upon three major areas:
Management systems—systems development and integration of environmental responsibilities into business planning. Operations—consumption of natural resources and energy. Environmental systems—measuring, assessing, and managing emissions, effluents, and other waste streams.
Which statement correctly lists the practices employed by the International Organization for Standardization (ISO)?
Quality document review, on-site audits, interviews, and recertification
What steps are required for a company to receive International Organization for Standardization (ISO) certification?
What steps are required for a company to receive International Organization for Standardization (ISO) certification?
The key elements of Deming’s 14 points
constancy of purpose, continual improvement, and profound knowledge. Profound knowledge involves (1) an appreciation for a system, (2) a theory of variation, (3) a theory of knowledge, and (4) psychology
What are three characteristics of a customer-oriented business?
Collects information on customer expectations, disseminates the information widely within the company, and uses the information to improve products or services
What is one of the three key philosophies of Total Quality Management (TQM)?
Continuous improvement: other two are customer satisfaction and involvement of everyone in organization
DMAIC
A six-sigma process: define, measure, analyze, improve, and control.
Flowchart
A diagram/ visual representation of steps in a process.
Check Sheet
A tool for organizing or collecting data; A tally of problems or other events by category.
Histogram
A chart that shows an empirical frequency distribution.
Pareto Chart
A diagram that arranges categories from the highest to lowest frequency of occurrence.
Scatter Diagram
A graph that shows the degree and direction of the relationship between two variables
Control Chart
A statistical chart of time ordered values of a sample statistic (e.g. sample means)
Cause and Effect Diagram
A diagram used to organize the search for the cause of a problem (also know as a fish bone diagram)
Run Chart
A tool for tracking results over a period of time.
Affinity Diagram
A tool used to organize data into logical categories.
Quality circles
Groups of workers who meet to discuss ways of improving products or processes.
first step of benchmark process
. Identify a critical process that needs improvement (e.g., order entry, distribution, service after sale).
2nd Step of bench mark process
identify an organization that excels in the process preferably the best
3rd step in bench mark process
contact the benchmark organization, visit it, and study the activity
4th STeph of the bench mark process
analyze the data
5th step of the bench mark process
improve the critical process at your own organization
Benchmarking
Process of measuring performance against the best in the same or another industry.
Plan-do-study-act (PDSA) cycle
A framework for problem solving and improvement activities.
What goals are appropriate for a process improvement team?
Focus on the processes, recognize internal customers, involve and educate employees, reduce hierarchy, use steering committees, and be open to adjustments
What steps should a company take to create a process improvement team?
Focus on the processes, recognize internal customers, involve and educate employees, reduce hierarchy, use steering committees, and be open to adjustments
Which of the following is an individual team member’s responsibility?
Have technical knowledge of the problem to be solved
What do flowcharts help companies to do?
Identify possible decision points or process points where problems occur
What kind of chart would a company use to see the distribution of observed values?
histogram
What is the purpose of a run chart?
Identifying trends or other patterns that may be occurring over time
A manufacturer wants to record the number of bad headlights in the cars coming off an assembly line. What type of chart or diagram is appropriate for the task?
Control chart
Which of the following would be scrutinized during a supplier audit?
factors typically covered by a supplier audit are management style, quality assurance, materials management, the design process used, process improvement policies, and procedures for corrective action and follow-up
What type of business would select a location close to its source of raw materials?
Mining operation
What is the sequence of steps for selecting a production site?
Decide on criteria for evaluating locations, identify important factors, develop location alternatives, evaluate alternatives, and make a selection
What type of software is used for evaluating potential facility locations?
Geographical information system
What factors should be considered when designing warehouse and storage layouts?
Frequency of order, number and width of aisles, and rail and/or truck loading and unloading
What tool might capacity planners use when designing service systems?
Waiting-line analysis
What does the scientific approach to management indicate work systems should be designed emphasize?
Efficiency
What project planning tool enables a manager to schedule project activities and then monitor start and finish times for each activity but does not show the relationships among activities?
Gantt chart
How do inventories influence aggregate planning?
Can be used to streamline production services and processes
What combination of tactics would an aggregate planner use as part of a level capacity strategy?
Inventories, overtime, part-time workers, subcontracting, and back orders
What economic factor applies to aggregate planning?
Expected demand
How does carrying cost affect inventory management?
Large carrying costs mean the company is holding a lot of inventory.
What economic order quantity (EOQ) model identifies the order size that will minimize the sum of the annual costs of holding and ordering inventory?
Basic economic order quantity model
A task force has been formed to find a solution to the problem of low customer satisfaction. The task force distributes meeting minutes to the entire organization every week. What challenge to problem solving implementation is overcome by distributing the minutes of the task force meetings?
Explaining each individual’s role and responsibility in implementing the solution
What nonverbal behavior is associated with the assertive communication style?
Maintaining good eye contact
What is the trade-off when complexity is compromised in a problem response?
Time
What problem-solving strategy should a manager use to overcome the barrier of competition?
Team orientation while reinforcing each member’s value
A staff member addresses problem-solving situations by first describing the problem and its effects, then introducing a solution and describing its benefits. This allows the staff member to gain the cooperation of others involved in the decision-making process. What type of problem solver is this staff member?
Innovator
What problem-solving skill is most important when solving complex and lengthy problems?
Tenacity
What condition encourages creative thinking?
Toleration of failure
What can enhance the self-esteem and confidence of creative thinkers?
Challenging their minds
Which of the following is characteristic of the nominal group technique for making decisions?
The brainstorming and evaluation phases are separated.
What is an advantage of group decision making?
Greater comprehension
What group decision-making process would be most efficient for a company that employs a large number of off-site personnel?
Delphi technique
What is a trait of the directive decision-making style?
greater comprehension
A manager likes to consider alternatives and tends to scrutinize every element of a situation. What decision style will this manager most likely use?
Analytical
internal
discovered during production
external
dicovered after customer delivery
prevention costs
cost of preventing defects from happening
Failure costs
cost of preventing defects from occuring
appraisal costs
costs preventing defects from happening
Identify the role of International Organization for Standards (ISO).
Promotes worldwide standards for the improvement of quality, productivity, and operating efficiency through a series of standards and guidelines.
ISO
International Organization of Standards
ISO 9000
A set of international standards on quality management and quality assurance, critical to international business. Makes sure products and services conform to customer requirements.
ISO 14000
A set of international standards for assessing a company’s environmental performance. Concerns what an organization does to minimize harmful effects to the environment caused by its operations.
Identify the 8 key principles of quality management systems?
1. A customer focus. ;2. Leadership. ;3. Involvement of people. ;4. A process ;approach. ;5. A system approach to management. ;6. Continual improvement.
7. Use of a factual approach to decision making. ;8. Mutually beneficial supplier relationships.
what is a flow chart
A flowchart is a visual representation of a process. As a problem-solving tool, a flowchart can help investigators in identifying possible points in a process where problems occur.
what is a histogram
Can be useful in getting a sense of the distribution of observed values. Among other things, one can see if the distribution is symmetrical, what the range of values is, and if there are any unusual values.
what is a run chart
A run chart can be used to track the values of a variable over time.
what is a control chart
Tool for tracking results over a period of time..
What issues does management have when implementing TQM?
Ensuring commitment to quality from all levels of the organization.
Evaluate situations to determine if the process variation is acceptable or unacceptable? are the variations random?
1.If nonrandom variations are present, the process is considered to be unstable. Corrective action will need to be taken to improve the process by eliminating the causes of nonrandomness and achieve a stable process.
Evaluate situations to determine if the process variation is acceptable or unacceptable? Is the process stable?
2. Given a stable process, is the inherent variability of process output within a range that conforms to performance criteria? This involves assessment of a process’s capability to meet standards. If a process is not capable, this situation will need to be addressed.
Identify procedures that lead to process improvement?
Process improvement include increasing customer satisfaction, achieving higher quality, reducing waste, reducing cost, increasing productivity, and reducing processing time.
Identify the key elements of Total Quality Management?
1. Continues Imrpovement.;2. Involvement of everyone on the oraganization; 3. Customer Satisfaction.
Identify the uses of functional flowcharts
A diagram of the steps in a process.
Identify the uses of histograms
A chart of an empirical frequency distribution.
Identify the uses of run charts
Tool for tracking results over a period of time
Identify the uses of control charts
A time-ordered plot of sample statistics, used to distinguish between random and nonrandom variability.
1st step for selecting a production site
1.Decide on the criteria to use for evaluating location alternatives, such as increased revenues or community service.
2nd step for selecting a production site
2.Identify important factors, such as location of markets or raw materials.
3rd step for selecting a production site
3.Develop location alternatives:a.Identify a country or countries for location.
a country or countries for location.
b.Identify the general region for a location;c.Identify a small number of community alternatives;d.Identify site alternatives among the community alternatives.
4th step for selecting a production site
4.Evaluate the alternatives and make a selection.
Identify the tools that are used for evaluating potential locations?
Geographic information system (GIS)-computer-based tool for collecting, storing, retrieving, and displaying demographic data on maps. The data might involve age, incomes, type of employment, type of housing, or other similar data
Identify issues that impact facility location and design?
Growth, Market Shifts, Depeltion of raw materials, and introduction of new products or services.
What are goals of a process improvement team?
Increasing customer satisfaction, achieving higher quality, reducing waste, reducing cost, increasing productivity, and reducing processing time.
Identify the process for establshing a process improvement team? Plan
Begin by studying the current process. Document that process. Then collect data on the process or problem. Next, analyze the data and develop a plan for improvement. Specify measures for evaluating the plan.
Identify the process for establshing a process improvement team? DO
Implement the plan, on a small scale if possible. Document any changes made during this phase. Collect data systematically for evaluation.
Identify the process for establshing a process improvement team? Study
Evaluate the data collection during the do phase. Check how closely the results match the original goals of the plan phase.
Identify the process for establshing a process improvement team? ACT
If the results are successful, standardize the new method and communicate the new method to all people associated with the process. Implement training for the new method. If the results are unsuccessful, revise the plan and repeat the process or cease this project.
International Organization for Standardization (ISO)-
-Promotes worldwide standards for the improvement of quality, productivity, and operating efficiency through a series of standards and guidelines.
ISO Used by
-Used by industrial and business organizations, regulatory agencies, governments, and trade organizations, the standards have important economic and social benefits.
ISO customers
-Not only are they tremendously important for designers, manufacturers, suppliers, service providers, and customers, but the standards make a tremendous contribution to society in general: They increase the levels of quality and reliability, productivity, and safety, while making products and services affordable.
ISO Trade
-The standards help facilitate international trade.
ISO Governments
-They provide governments with a basis for health, safety, and environmental legislation. And they aid in transferring technology to developing countries.
ISO 9000 Standards
-System requirements;-Management requirements;-Resource requirements;-Realization of requirements;-Remedial requirements
ISO 14000 Certification Management Systems
systems development and integration of environmental responsibilities into business planning.
ISO 14000 Certification Operations
consumption of natural resources and energy
ISO 14000 Environmental Systems
measuring, assessing, and managing emissions, effluents, and other waste streams.
ISO 9000 Principles
Customer focus; Leadership; Involvement of people; Process approach; System approach to management; Continual improvement; Factual data in decision making; Mutually beneficial supplier relationships
ISO 24700
A set of international standards that pertains to the quality and performance of office equipment that contains reused components
Methods Analysis
Analyzing how a job is done
Flow Process Chart
Chart used to examine the overall sequence of an operation by focusing on movements of the operator or flow of materials
Random Number Table
Table consisting of unordered sequences of numbers, used to determine random observation schedules
Predetermined Time Standards
Published data based on extensive research to determine standard elemental times
Guidelines for designing motion-efficient work procedures:
1. Motion study principles
2. Analysis of therbligs
3. Micromotion study
4. Charts
Work Sampling
Technique for estimating the proportion of time that a worker or machine spends on various activities and the idle time
Therbligs
Basic elemental motions that make up a job
Standard Elemental Times
Time standards derived from a firm’s historical time data
Micromotion Study
Use of motion pictures and slow motion to study motions that otherwise would be too rapid to analyze
Stopwatch Time Study
Development of a time standard based on observations of one worker taken over a number of cycles
Work Measurement
Determining how long it should take to do a job
Standard Time
The amount of time it should take a qualified worker to complete a specified task, working at a sustainable rate, using given methods, tools and equipment, raw materials, and workplace arrangement
Worker-Machine Chart
Chart used to determine portions of a work cycle during which an operator and equipment are busy or idle
Motion Study
Systematic study of the human motions used to perform an operation
What is it called when incorporating design elements that prevent incorrect procedures?
fail-safing
Does management play a critical role in TQM?
Yes
What are the 3 key elements of total quality management?
1. Customer focused
2. Involvement of Everyone
3. Continuous Improvement
What are the steps of the Deming Cycle?
1. Study
2. Do
3. Act
4. Plan
Process variation is the smallest at what sigma?
6 sigma
When we operate within +/-3 standard deviations from the mean, what is the probability that only random variations in the process are present?
99.74
Which chart is used to determine the relationship between two variables?
Scatter
When we operate within +/-2 standard deviations from the mean, what is the probability that only random variations in the process are present?
95.44
Which chart is used to demonstrate steps in a process?
Flowchart
What is the yield when you achieve a six-sigma process?
0.999997 or 99.9997%
Which chart is a tool to assist in displaying if a process is acceptable or unacceptable?
Control Chart
To achieve a six-sigma process, how may defects for every one million opportunities can you have?
3.4
Which chart is a tool to assist in ordering our measurements in highest to lowest order?
Pareto
True or False: Requirements for an ISO certification is the same in every country.
True
What are the steps in DMAIC process?
1. Define
2. Measure
3. Analyze
4. Improve
5. Control
Who is the primary focus when writing procedures for the purpose of ISO?
Customer
True or False: ISO is intended to assist in the trade between countries.
True
What are the common practices you would expect an ISO certified organization to have in place?
1. Documents review
2. Continuous improvement
3. Correct actions
Which ISO certification focuses on standardization in environmental policies?
14001
ISO re-certification occurs every how many years?
3 years
Where do internal audits occur?
On-site
Which chart is used to measure performance over time?
Run Chart
How can you measure internal failures?
Count the number of defects, and absence of defects
What is the ultimate repercussion on external failures?
Loss of customers
True or False: If internal failures are high, cost of quality will also be high.
True
Customer claims are which type of cost of quality?
External Failure
Training is which type of cost of quality?
Prevention
Which cost of quality type includes inspection during the production process?
Appraisal
What are the three cost of quality types?
1. Appraisal
2. Prevention
3. Failure
Identify the costs associated with quality.
Failure: defective parts or service lost
Sales appraisal costs: inspections, audits, costs associated with uncovering defects.
Prevention costs: training, process control and improvement.
A manager likes to consider alternatives and tends to scrutinize every element of a situation. What decision-making style will this manager most likely use?
Analytical
How do you evaluate processes to determine if process variation is acceptable or unacceptable?
A control chart is a time-ordered plot of sample statistics. it is used to distinguish between random variability and nonrandom variability. It has upper and lower limits, called control limits, that define the range of acceptable (i.e. random) variation for the sample statistic. Implementing Control charts is done my sampling the observations and measuring the range that the sampling falls in, if the sampling is out of range it is out of control and unacceptable if the sampling falls in the variation range than it is acceptable.
What is a trait of the directive decision-making style
Focuses on the short term
List the 8 Key principles of a quality management system.
1. Customer focus; 2. Leadership; 3. Involvement of people; 4. process approach; 5. Systems approach to management; 6. Continue improvement; 7. Factual approach to decision making
8. Mutually beneficial supplier relationships
What group decision-making process would be most efficient for a company that employs a large number of off-site personnel?
Delphi technique
Total Quality Management (TQM)
1. find out what customers want 2. Design a product or service that will meet it. 3. Design processes that facilitate doing the job right the first time. 4. Keep track of results and use them to guide improvements. 5. Extend these concepts throughout the supply chain.
Which of the following is characteristic of the nominal group technique for making decisions?
The brainstorming and evaluation phases are separated.
Identify procedures that lead to process improvement.
1. Select Process;2. Study/Document;3. Seek ways to improve;4. Design improvement process
5. Implement improvement;6. Evaluate process;7. Document
What is an advantage of group decision making?
Greater comprehension
Describe the problems management faces when implementing quality and incorporating improvements into daily operations.
Lack of company wide definition of quality;Lack of a strategic plan for change;Lack of a customer focus;Poor intra-organizational communication;Lake of employee empowerment
view of quality as a quick fix;Emphasis on short term financial results;Lack of strong motivation
Lack of time to devote to quality initiatives;Lack of leadership
What can enhance the self-esteem and confidence of creative thinkers?
Challenging their minds
Describe the uses of control charts.
Used to monitor a process to see if the process output is random, help detect the presence of correctable cause of variation.
What condition encourages creative thinking
Toleration of failure
Describe the uses of run charts.
used to track the values of a variable over time, aids in identifying trends or other patterns that may be occurring, ease of construction and ease of interpretation.
What problem-solving skill is most important when solving complex and lengthy problems?
Tenacity
Describe the uses of histograms
Getting a sense of the distribution of observed values, see distribution in symmetrical, what range of values is and if there are any unusual values-empirical frequent distribution.
What problem-solving strategy should a manager use to overcome the barrier of competition?
Team orientation while reinforcing each member’s value
CHARTS: Describe the uses of functional flowcharts.
Representation of a process, problem solving tool that helps investigators identify possible points where problems occur. A diagram of the step process, diamond shapes in the chart represent decision points, rectangles represent procedures and v represents the direction of the flow.
A staff member addresses problem-solving situations by describing the problem, its effects, introducing a solution and describing its benefits. This allows the staff member to gain the cooperation of others involved. What type of problem solver is this?
Innovator
Which charts are important in statistical process control (SPC)?
Run Chart
Control Chart
P-Chart
C-Chart
What is the trade-off when complexity is compromised in a problem response?
Time
What issues influence scheduling in intermediate volume systems?
The three basic issues in these systems are the run size of jobs, the timing of jobs, and the sequence in which jobs should be processed.
What nonverbal behavior is associated with the assertive communication style?
Maintaining good eye contact
Why is it important to carefully move through the step-by-step process of problem solving?
Serves as the focal point of the team’s efforts
A task force has been formed to find a solution to low customer satisfaction. The task force distributes meeting mins. to the entire organization every week. What challenge to problem solving implementation is overcome by distributing the mins.?
Informing organizational members how the solution was developed
What is the point at which costs associated with improvement are no longer warranted?
When the cost of quality improvement exceeds production costs.
What are some of the costs of customer dissatisfaction?
Loss of business
Liability
Productivity
Loss of goodwill
List some of the losses resulting from process variation.
Variations result in additional costs, delays and shortages, poor quality, and inefficient work systems. poor quality and product shortages or service delays can lead to customer dissatisfaction and damage an organization’s reputation and image.
Describe the role of International Organization for Standards (ISO).
Promotes world wide standards for the improvement of quality, productivity and operation efficiency through a series of standard guidelines, increase levels of quality, Productivity and safety while making products and services affordable, help facilitate international trade, provide government with a base for health and safety and environmental legislation, aid in transferring technology to developing countries.
Describe the practices employed by the International Organization for Standards (ISO).
The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. Quality document review, onsite audits, interviews, and re certification.
List the steps to receive quality certification through the International Organization for Standards (ISO).
1. Get top management commitment
2. Train personnel
3. Prepare quality policy manual
4. Prepare operation procedures
5. Hold internal audit
6. Select registrar
7. Go through the registration process
8. Obtain ISO 9000 registration
List the key elements of total quality management (TQM).
Continuous improvement
Competitive bench-marking
Employee empowerment
Teams approach
Decisions based on facts rather than opinions
Knowledge of tools
Supplier quality
Champion: Quality at the source
What are some of the appropriate goals of process improvement teams?
The team will have a mission, a purpose, goals, a plan of action, clearly defined roles, and use a scientific approach.
Describe the responsibilities that rest with team members.
Team Champion: person who pays attention to all departments/projects closely, monitors and supports the team. Teach coach: coach lacks authority but is much more an expert on daily operations and should not get involved. Team leader or captain: senior position, most involved and responsible for the daily work on the project/close to process issue.
Process Improvement Teams 10 goals: 10
10. Use of the scientific approach. With structured problem solving processes, teams can more easily find root causes of problems
: Describe the process for establishing a process improvement team.
Focus on the processes, recognize internal customers, involve and educate employees, reduce hierarchy, use steering committees, and be open to adjustments.
Process Improvement Teams 10 goals:7
7.Balance participation. Everyone should participate, contribute their talents, and share commitment to the team’s success.
Process Improvement Teams 10 goals:6
6. Well defined decision procedures. Teams should use data as the basis for decisions and learn to reach consensus on important issues.
Process Improvement Teams 10 goals: 1
1. Clarity in team goals. As a sound basis, a team agrees on a mission, purpose, and goals.
Process Improvement Teams 10 goals: 2
2. An improvement plan. A plan guides the team in determining schedules and mileposts by helping the team decide what advice, assistance, training, materials and other resources it may need.
Process Improvement Teams 10 goals:3
3. Clearly defined roles. All members must understand their duties and know hwo is responsible for what issues and tasks.
Process Improvement Teams 10 goals:4
4. Clear communication. Team members should speak with clarity, listen actively, and share information.
Process Improvement Teams 10 goals:5
5. Beneficial team behaviors. Teams should encourage members to use effective skills and practices to facilitate discussions and meeting.
Process Improvement Teams 10 goals:8
8. Established ground rules. The group outlines acceptable and unacceptable behaviors.
Process Improvement Teams 10 goals:9
9. Awareness of group process. Team members exhibit sensitivity to nonverbal communication, understand group dynamics, and work on group process issues.
Extra Capacity used to offset demand uncertainty
capacity cushion
When using cost-volume analysis we assume everything produced can be sold.
internal rate of return
Limits the performance of a process or system in achieving its goals.
constraint
what is the yield when you achieve six sigma
100%
Name three attributes of high performance teams
Shared responsibility
High Communication
Priority on results
Select the qualities of a good team member.
Adaptable
Technically experienced
Positive Attitude
If your boss holds you accountable for a decision, but you choose to make it in a group, which type of decision it?
individual
Which type of group decision making requires the use of questionnaires? *
delphi
Select the decision making styles that have a high tolerance for ambiguity
Analytical
Conceptual
Select the decision making styles that are socially driven
Behavioral
Conceptual
Select two strategies for meeting uneven demand
Level capacity
Chase demand
The more the price elasticity, the more effective pricing will be in influencing demand.
True
Matching planned output for a period to the expected demand
Chase demand strategy
What is the typical time horizon for an aggregate plan?
2 – 12 months
Can an aggregate plan be longer than 12 months?
yes
Theoretically safety stock above the end item level is not needed when utilizing a MRP effectively.
True
The EOQ includes how many order size models?
3
Which order size quantity model is used for batch processing?
epq
What are the three basic issues of scheduling batch systems?
Timing of jobs
Sequence
Run size of jobs
Chart used as a visual aid for loading and scheduling purposes.
gantt
What are the three metrics of theory of constraints?
Throughput
Inventory
Operating expense
Which of the following are techniques for evaluating location alternatives?
Factor rating
Locational cost-profit-volume analysis
Center of gravity method
What are disadvantages to having global operations?
Transportation cost
Unskilled labor
Security cost
Which EOQ order size model works best with batch processing?
EPQ
Which layout design requires relative placement of departments?
Process
Which layout design includes an assembly line?
Product
Select the process types from the list below
Continuous
Job shop
Batch
What is the ultimate goal of lean?
What is the ultimate goal of lean?
Poka-yoke is a fail-safe method which is focused on which of the following?
Mistake-proofing
Select the tools for evaluating capacity alternatives. *
Choose 3
Cost-volume analysis
Financial Analysis
Decision theory
Expresses in current value the sum of all future cash flows of an investment proposal. *
Present value
A hierarchical listing of what must be done during a project.
Work breakdown structure
Visual tool for planning and scheduling a “simple” project. *
Gantt