Principles of management chapter 10

adverse impact
Discrimination that results from employer practices that are not discriminatory on their face but have a discriminatory effect.
arbitration
(law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
assessment center
A managerial performance test in which candidates participate in a variety of exercises and situations
cafeteria benefit programs
An employee benefit program in which employees choose from a menu of options to create a benefit package tailored to their needs.
comparable worth
Principle of equal pay for different jobs of equal worth.
development
Building the knowledge and skills of organizational members to enable them to take on new responsibilities and challenges.
diversity training
Programs that focus on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a diversified workforce.
employment-at-will
A concept of employment whereby either the employer or the employee can end the employment at any time, for any reason.
flexible benefit programs
Benefit programs in which employees are given credits to spend on benefits that fit their unique needs
human capital
the knowledge and skills that workers acquire through education, training, and experience
Human resources management
Formal systems for the management of people within an organization.
job analysis
A tool for determining what is done on a given job and what should be done on that job.
labor relations
the system of relations between workers and management
management by objectives
A method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance.
needs assessment
An analysis identifying the jobs, people, and departments for which training is necessary.
orientation training
Training designed to introduce new employees to the company and familiarize them with policies, procedures, culture, and the like.
outplacement
The process of helping people who have been dismissed from the company to regain employment elsewhere.
performance appraisal
A formal assessment of how well an employee is doing his or her job.
recruitment
The process of forming a pool of qualified applicants for tasks that need to be filled.
reliability
Ability of a test to yield very similar scores for the same individual over repeated testings
right-to-work
legislation that gives workers the right, under an open shop, to join or not join a union if it is present
selection
Choosing from among qualified applicants to hire into an organization
structured interview
interview process that asks the same job-relevant questions of all applicants, each of whom is rated on established scales
360-degree appraisal
Process of using multiple sources of appraisal to gain a comprehensive perspective on one’s performance
team training
Training that provides employees with the skills and perspectives they need to work in collaboration with others.
termination interview
A discussion between a manager and an employee about the employee’s dismissal.
training
A planned effort to facilitate the learning of job-related knowledge, skills, and behavior by employees.
union shop
An organization with a union and a union security clause specifying that workers must join the union after a set period of time.
validity
the degree to which a selection test predicts or correlates with job performance