Practices aimed at discovering and harnessing an organization’s intellectual resources.
The introduction of new goods and services.
The excellence of your product (goods or services).
The speed and dependability with which an organization delivers what customers want.
Fast and timely execution, response, and delivery of results.
Keeping costs low to achieve profits and being able to offer prices that are attractive to consumers.
The process of working with people and resources to accomplish organizational goals.
The management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue.
The monetary amount associated with how well a job task, good, or service meets users’ needs.
The management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals
The management function that involves the manager’s efforts to stimulate high performance by employees.
The management function of monitoring performance and making needed changes.
Senior executives responsible for the overall management and effectiveness of the organization.
Located in the middle layers of the organizational hierarchy, reporting to top-level executives
Lower-level managers who supervise the operational activities of the organization.
The ability to perform a specialized task involving a particular method or process.
Conceptual and Decision Skills
Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members.
Interpersonal and communication skills
People skills; the ability to lead, motivate, and communicate effectively with others.
The skills of understanding yourself, managing yourself, and dealing effectively with others.
Goodwill stemming from your social relationships.
3 Broad Skills that Managers Need
Technical skills, Interpersonal and communication skills, and Conceptual and decision skills
3 Broad Responsibilities of Leaders
Interpersonal roles, Informational roles, and Decisional roles
Leader: staffing, training and motivating people
Liaison: maintaining a network of outside contacts who provide information and favors
Figurehead: performing symbolic duties (ceremonies and serving other social and legal demands)
Monitor: seeking and receiving information to develop a thorough understanding of the organization and its environment; serving as the “nerve center of communication”
Disseminator: Transmitting information from source to source, sometimes interpreting and integrating divers perspectives
Spokesperson: Speaking on behalf of the organization about plans policies, actions, and results
Entrepreneur: searching for new business opportunities and initiating new projects to create change
Disturbance handler: Taking corrective action during crises or other conflicts
Resource allocator: Providing funding and other resources to units or people; includes making or approving significant organizational decisions
Negotiator: Engaging in negotiations with parties outsid the organization as well as inside