PMP – Stakeholder Management

What is the process of stakeholder management?
Identify Stakeholders

Plan Stakeholder Management

Manage Stakeholder Engagement

Control Stakeholder Engagement

What is the key output of the Identify Stakeholders process?
Stakeholder register
What is the key output of the Plan Stakeholder Management process?
Stakeholder management plan
What are the key outputs of the Manage Stakeholder Engagement process?
Issue log

Change requests

Updates to project management plan
and project documents

Lessons learned (part of updates to organizational process assets)

What are the key outputs of the Control Stakeholder Engagement process?
Change requests

Work performance information

Updates to project management plan and project documents

Lessons learned (part of updates to organizational process assets)

What should the project manager do with stakeholders throughout the project?
Identify all of them

Determine their requirements

Determine their expectations

Determine their interest and influence

Plan how to manage them

Plan how to communicate with them

Manage their expectations, influence, and engagement

Communicate with them

Control communications and stakeholder engagement

What are stakeholder expectations?
Beliefs (or mental pictures of) the future

Some expectations will become requirements

Why is it important to identify all stakeholders as early as possible on a project?
Stakeholders discovered late in the project will likely request changes, which can lead to delays
What does stakeholder analysis involve?
Identifying stakeholders, analyzing their impact and influence on the project, and identifying ways to manage those impacts
What information about stakeholders might be included in a stakeholder register?
Name and title

Contact information

Department and supervisor

Roles and responsibilities

Major requirements and expectations

Impact and influence

Classifications

Why is it important to build good relationships with stakeholders?
Close relationships with stakeholders can provid e an early warning system for problems on the project
Describe the different levels of
stakeholder engagement.
Unaware

Resistant

Neutral

Supportive

Leading

What might be documented in a stakeholder management plan?
Existing and desired levels of
engagement for stakeholders

Details about how stakeholders will be involved in the project

How and why specific project information will be distributed to stakeholders

Guidelines for evaluating how well the plan is meeting the needs of stakeholders and the project

How communication will be used to help manage stakeholder engagement and expectations

How does the stakeholder management plan differ from the communications management plan when it comes to documenting communication requirements?
The communications management plan emphasizes the details about the technology, methods, and models of communication, the how of communication

The stakeholder management plan explains the why of communications why stakeholders need to receive certain information, and how the sharing of that information will help in stakeholder management