PMP: Plan Quality Management

Process Group
Knowledge Area
Project Quality Management
Project Management plan; Stakeholder register; Risk register; Requirements documentation; EEFs; OPAs
Tools and Techniques
Cost-benefit analysis; Cost of quality; Seven basic quality tools; Benchmarking; Design of experiments; Statistical sampling; Additional quality planning tools; Meetings
Quality Management Plan; Process Improvement Plan; Quality metrics; Quality checklists; Project documents updates
identifying quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with relevant quality requirements
Key benefit
provides guidance and direction on how quality will be managed and validated throughout the project
Project Management Plan
Input: output from Develop Project Management Plan, use scope baseline (and any acceptance criteria), schedule baseline, cost baseline, other subsidiary plans
Stakeholder register
Input: output from Identify Stakeholders, to identify those stakeholders with a particular interest in or impact on quality
Risk register
Input: output from Identify Risks, identify any risks that may affect quality
Requirements documentation
Input: output from Collect Requirements
Input: includes regulations, standards for a particular application area, working or operating conditions
Input: includes the performing organization’s quality policy, as endorsed by senior management
Cost-benefit analysis
Tools and Techniques: compare the cost of each quality activity to the expected benefit
Cost of quality (COQ)
Tools and Techniques: all costs incurred over the life of the product by investing in preventing nonconformance to requirements, appraising the product or service for conformance, and failing to meet requirements (rework).
Cost of conformance: prevention costs (training, documentation, equipment, time to do it right) and appraisal costs (testing, destructive testing cost).
Cost of nonconformance: Internal Failure Costs (rework, scrap) and External Failure Costs (liabilities, warranty work, lost business)
Seven basic quality tools
Tools and Techniques: Cause and Effect Diagrams; Flowcharts; Checksheets; Pareto Diagrams; Histograms; Control Charts; Scatter Diagrams
Tools and Techniques: comparing actual or planned project practices to those of a comparable project
Design of experiments
Tools and Techniques: statistical methods for identifying which factors may influence specific variables of a project or process
Statistical sampling
Tools and Techniques: choosing a part of a population for inspection
Additional quality planning tools
Tools and Techniques: brainstorming, force field analysis, nominal group technique (ideas are brainstormed in smaller groups and then reviewed by a larger group), quality management and control tools (affinity diagrams, process decision program charts, interrelationship digraphs, tree diagrams, prioritization matrices, activity network diagrams, matrix diagrams)
Tools and Techniques:
Quality Management Plan
Output: input to perform Quality Assurance, Control Quality, Identify Risks; component of Project Management Plan; describes how the project team will meet the quality requirements set for the project
Process Improvement Plan
Output: input to Perform Quality Assurance; component of the Project Management Plan; details the steps for analyzing project management and product development processes to identify activities that enhance their value; areas to consider: process boundaries (purpose, start, end, inputs/outputs, owner, stakeholders), process configuration (graphic depiction), process metrics, targets for improved performance
Quality metrics
Output: input to Perform Quality Assurance, Control Quality; describes a project or product attribute and how the Control Quality process will measure it
Quality checklists
Output: input to Control Quality; used to verify a set of steps have been performed, ensure consistency in frequently performed tasks
Project documents updates
Output: may include stakeholder register, responsibility assignments matrix, WBS