OMIS 350 – Chapter 8

financial
Accounting and finance components manage accounting data and _____ processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
Campaign
_____ management systems guide users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis.
Extended
_____ ERP components are the extra components that meet the organizational needs not covered by the core components and primarily focus on external operations.
False
T/F: Back-office operations deal directly with the customer.
engineering
Collaborative _____ allows an organization to reduce the cost and time required during the design process of a product.
True
T/F: Oracle and SAP are the biggest ERP vendors.
False
T/F: The Internet can completely replace phone and face-to-face communications with customers.
information
Supply chain management involves the management of _____ flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.
True
T/F: Plan, source, make, deliver, and return are the five basic supply chain management components.
Enterprise
_____ systems provide enterprisewide support and data access for a firm’s operations and business processes.
Production
_____ and materials management is one of the three most common core ERP components.
generators
List _____ compile customer information from a variety of sources and segment the information for different marketing campaigns.
False
T/F: Business intelligence is both a core and extended ERP component.
CRM
Sales, marketing, and customer service are the primary users of _____ systems.
opportunity
Sales management, contact management, and _____ management are the three primary operational CRM technologies used in the sales department.
False
T/F: SCM, CRM, and ERP are all extended ERP components.
analyzing
“Why did sales not meet forecasts?” is an example of _____ technologies in CRM.
upstream
Materials flow from suppliers and their _____ suppliers at all levels.
False
T/F: The customers’ customer is upstream in the supply chain.
integrates
Enterprise resource planning systems _____ all departments and functions throughout an organization into a single IT system.
leave
Human resource components have the ability to identify employees who are likely to _____ the company.
additional
Cross-selling is selling _____ products or services to a customer.
False
T/F: List generators fall under the category of the sales department’s CRM tools.
False
T/F: Contact management falls under the category of the customer service department’s CRM tools.
Backward
_____ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.
legacy
A _____ system is a current or existing system that will become the base for upgrading or integrating with a new system.
Analytical
_____ CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.
downstream
Distribution of products flow from customers and their _____ customers at all levels.
integration
A (An) _____ allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems.
employee
Human resource components track _____ information, including payroll, benefits, compensation, and performance assessment and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
Core
_____ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.
core
The human resource component is one of the three most common _____ ERP components.
demand
Production and materials management components handle the various aspects of production planning and execution such as _____ forecasting, production scheduling, job cost accounting, and quality control.
True
T/F: Elogistics manage the transportation and storage of goods.
ERP
Accounting, finance, logistics, and production are the primary users of _____ systems.
Reporting
_____ technologies help organizations identify their customers across applications.