OM Questions

Which of the following tasks would not typically represent an operations management activity at Hard Rock Cafe?
filing a tax return
the creation of goods and services is referred to as
production
which of the following activities at an airline is not an operations activity
sales
a global network of organizations and activities that supply a firm with goods and services is referred to as a
supply chain
competition in the 21st century is no longer between companies; it is beteen
supply chains
a large percentage of the revenue most firms is spent on which function
operations
which of these is not one of the basic functions of the management process
inspecting
which of the following om decisions determines how a good or service is produced and commits management to specific technology, qualitiy, human resources and capital investment
process and capacity design
the father of scientific mangement is
Fredrick W Taylor
The person who believed that mangement must do more to improve the work enviroment and processes so that quality can be improved was
Deming
the economic activities that typically produce an intangible object are referred to as
services
which of the following organizations does not belong to the service sector
ford motor company
productivity increases when
inputs decrease while outputs remain the same
what is the goal for mass customization
the goal is to produce customized products whenever and wherever needed
which of the following is not considered to be a stakeholder
competitors
the person who introduced standardized interchangeable parts was
eli whitney
which of the following is not one of the four reasons that we study om
we want to understand what marketing managers do
which of the following trends in not part of the exciting om challenges currently facing operations managers
local focus
which of the following is an example of a “hidden” production function
transplanting a liver
which of the following does not contribute to om
unsystematic processing of data
which operations function at a manufacturing facility strives for the efficient use of machines space and personnel
industrial engineering
which of these is not one of the 10 strategic om decisions
marketing
which of the following best describes scheduling
determines and implements intermediate and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands
which of the following is not a characteristic of services
standardized product
which of the following is not one of the factors that fosters specialization and worldwide supply chains
marketing
which appears to provide the best opportunity for increases in productivity
management
which of the following activities at a commercial bank is not an operations activity
auditing
in general the supply chain starts with
the best provider of raw materials
which of the following is not a reason why domestic business operations decide to change to some form of internatinal operation
attract and retain local talent
a strategy is
an action plan to acheive a mission
which of the following is the purpose of rationale for an organizations existence
mission
choose the correct example of differentiation and its explaination below
safeskin corporation as its number one in latex exam gloves that were designed to prevent allergic reactions
choose the correct example of cost leadership and its explanation below
southwest airlines as it fulfills a need for low cost and short hop flights
choose the correct exa,ple of response and its explanation below
hewlett packard as it demonstrates flexibility in both design and volume changes in the volatile world of pc
competing on differentiation is
concerned with uniqueness
which of the following does not represent competing on response
based on providing uniqueness
which of the following is not one of the ten strategic om decisions listed in the text
finance/accounting
which of the following is not an om strategy/ issue during the growth stage of the product life cycle
reduce capacity
select all of the correct impacts the maturing of a product might have on the om strategy below
cost cutting is instituted design compromises are institued longer production runs are used