nonverbal communication (facial expressions and eye behavior)

4 common facial management techniques
1. Masking
2. Intensification
3. neutralization
4.De-intensification
Masking
repression of the expression related to the emotions felt and their replacement with expressions that are acceptable under circumstances
intensification
exaggerating what we feel
Neutralization
when we have emotionless neutralize facial expressions- eliminate any expression of emotion
de-intensification
de-emphasize our facial expressions because circumstances require us to downplay how we really feel
eye behavior functions
-gain attention and state level of interest
-persuasion
-Regulatory function
-power function
-impression management function
pupal dilate when…
interest goes up
we associate eye contact with
honesty
people who make eye contact are viewed as
powerful
mutual gaze
two people looking in the direction in one others faces