modern management set #8

management science approach
a management approach that emphasizes the use of the scientific method and quantitative techniques to increase organizational success
management system
an open system whose major parts are organizational input, organizational process, and organizational output
managerial effectiveness
management’s use of organizational resources in meeting organizational goals
managerial efficiency
the degree to which resources contribute to productivity. It is measured by the proportion of total organizational resources used during the production process
managerial grid
a theoretical model based on the premise that concern for people an concern for production are the two primary attitudes that influence management style
manpower planning
an operational plan that focuses on hiring the right employees for a job and training them to be productive
materials control
an operational activity that detemine the flow of materials from vendors through an operations system to customers
matrix organization
a traditional organizational structure that is modified primarily for the purpose of completing some type of special project
McClelland’s acquired needs theory
an explanation of human needs that focuses on the desires for achievement, power, and affiliation that people develop as a result of their life experiences
means-ends analysis
the process of outlining the means by which various organizational objectives, or ends, can be achieved
message
encoded information that the source intends to share with others
message interference
stimuli that compete with the communication message for the attention of the destination
minority group
group of people in the organization who are smaller in number or who possess fewer granted rights and lower status than the majority groups
mission statement
a written document developed by management, normally based on input by managers as well as non-managers, that describes and explains the organization’s mission
model base
a collection of quantitative computer programs that can assist MDSS users in analyzing data within databases
motion study
finds the best way to accomplish a task by analyzing the movements necessary to perform that task
motion-study techniques
operational tools that are used to improve productivity
motivating factors
items that influence the degree of job satisfaction
motivation
the inner state that causes an individual to behave in a way that ensures the accomplishment of some goal
motivation
the inner state that causes an individual to behave in a way that ensures the accomplishment of some goal
motivation strength
an individual’s degree of desire to perform a behavior
multinational corporation
a company that has significant operations in more than one country
needs-goal theory
a motivation model that hypothesizes that felt needs cause human behavior
negative reinforcement
a reward that consists of the elimination of an undesirable consequence of behavior
nominal group technique
a group decision-making process in which every group member is assured of equal participation in making the group decision
nonprogrammed decisions
typically one-shot decisions that are usually less structured than programmed decisions
nonverbal communication
the sharing of information without using words
norming
the third stage of the team development process, is characterized by agreement among team members on roles, rules, and acceptable behavior while working on the team
on-the-job-training
a training technique that blends job-related knowledge with experience in using that knowledge on the job
open system
one that is influence by, and is constantly interacting with its environment