MKTG 3310

C
1) When a company identifies the parts of the market it can serve best and most profitably, it is practicing ________.
A) concentrated marketing
B) mass marketing
C) market targeting
D) segmenting
E) differentiation
C
2) What are the four steps, in order, to designing a customer-driven marketing strategy?
A) market segmentation, differentiation, positioning, and targeting
B) positioning, market segmentation, mass marketing, and targeting
C) market segmentation, targeting, differentiation, and positioning
D) market alignment, market segmentation, differentiation, and market positioning
E) market recognition, market preference, market targeting, and market insistence
E
3) Through market segmentation, companies divide large, heterogeneous markets into smaller segments that can be reached more ________ with products and services that match their unique needs.
A) efficiently
B) effectively
C) intensely
D) indirectly
E) both A and B
B
4) Even though several options are available at any one time, there ________ to segment a market.
A) is one single best way
B) is no single way
C) is a most effective way
D) are limited ways
E) are four ways
A
5) Your firm has decided to localize its products and services to meet local market demands. A good approach to use would be ________ segmentation.
A) geographic
B) benefit
C) end-use
D) customer
E) image
D
6) Pendergraff Pet Supplies divides the pet market according to the owners’ race, occupation, income, and family life cycle. What type of segmentation does Pendergraff use?
A) geographic
B) behavioral
C) lifestyle
D) demographic
E) psychographic
A
7) Through talking to numerous competitors at a regional trade show, you learn that most of them use the most popular base for segmenting markets. What is it?
A) demographic
B) lifestyle
C) psychographic
D) behavioral
E) geographic
D
8) Demographic variables are so frequently used in market segmentation because they ________.
A) create smaller segments
B) create more easily reached segments
C) do not involve stereotypes
D) are easy to measure
E) involve fewer attributes to consider
B
9) When Burger King targets children, teens, adults, and seniors with different ads and media, it is practicing ________ segmentation.
A) geographic
B) age and life cycle
C) psychographic
D) behavioral
E) usage rate
B
10) Marketers must be careful to guard against ________ when using age and life cycle segmentation.
A) underestimating
B) stereotyping
C) traditional marketing
D) cultural bias
E) gender bias
B
11) When Positive Image, Inc., caters to clothing, cosmetics, and toiletries markets, it is most likely primarily using which type of segmentation?
A) age and life cycle
B) gender
C) behavior
D) psychographic
E) geographic
B
12) Marketers of automobiles, financial services, and travel are most likely to use which of the following types of segmentation?
A) gender
B) income
C) occasion
D) usage rate
E) benefits sought
A
13) The division of buyers into groups based on their knowledge, attitudes, uses, or responses to a product is ________ segmentation.
A) behavioral
B) psychographic
C) age and life cycle
D) demographic
E) geographic a
C
14) Which type of segmentation centers on the use of the word when, such as when consumers get the idea to buy, when they actually make their purchase, or when they use the purchased item?
A) demographic
B) psychographic
C) occasion
D) impulse
E) emergency
A
15) Markets can be segmented into groups of nonusers, ex-users, potential users, first-time users, and regular users of a product. This method of segmentation is called ________.
A) user status
B) usage rate
C) benefit
D) behavior
E) loyalty status
B
16) Consumers can show their allegiance to brands, stores, or companies. Marketers can use this information to segment consumers by ________.
A) user status
B) loyalty status
C) store type
D) brand preference
E) usage rate
A
17) By studying its less loyal buyers, a company can detect which brands are most ________ with its own.
A) competitive
B) used
C) often overlooked
D) similar
E) complementary
C
18) Many firms make an effort to identify smaller, better-defined target groups by using ________.
A) user rates
B) loyalty segmentation
C) multiple segmentation bases
D) positioning
E) mass marketing
E
19) Consumer and business marketers use many of the same variables to segment markets. Business marketers use all of the following EXCEPT which one?
A) operating characteristics
B) purchasing approaches
C) situational factors
D) personal characteristics
E) brand personalities
C
20) As in consumer segmentation, many marketers believe that ________ and ________ segmentation provide the best basis for segmenting business markets.
A) geographic; demographic
B) user status; user loyalty
C) benefits; buying behavior
D) age and life-cycle; psychographic
E) income; usage rate
D
21) International Drilling Company segments its foreign markets by the income levels of a country’s population. This firm segments on what basis?
A) political factors
B) legal factors
C) geographic factors
D) economic factors
E) cultural factors
A
22) Lexus targets wealthy consumers with similar needs and buying behaviors, even though the consumers are located in different countries. This is an example of ________.
A) intermarket segmentation
B) loyalty segmentation
C) life-cycle segmentation
D) targeting segmentation
E) psychographic segmentation
A
23) When the size, purchasing power, and profiles of a market segment can be determined, it possesses the requirement of being ________.
A) measurable
B) accessible
C) substantial
D) actionable
E) observable
C
24) When a market segment is large or profitable enough to serve, it is termed ________.
A) measurable
B) accessible
C) substantial
D) actionable
E) differentiable
D
25) When an effective program can be designed for attracting and serving a chosen segment, the segment is best described as ________.
A) accessible
B) measurable
C) reachable
D) actionable
E) differentiable
D
26) The market segments your company is targeting are conceptually distinguishable and respond differently to different marketing mix elements and programs. Therefore, these segments are ________.
A) accessible
B) measurable
C) reachable
D) differentiable
E) observable
D
27) To evaluate the different market segments your company is serving, you would look at all of the following factors EXCEPT which one?
A) segment size
B) segment growth
C) segment structural attractiveness
D) company culture
E) company resources
D
28) Barney Hopkins has compiled a list of things that make segments more attractive. Which of the following items should NOT be on the list?
A) relative power of buyers
B) lack of powerful suppliers to control prices
C) few substitute products
D) competition with superior resources
E) financial resources
C
29) Which of the following is NOT one of the reasons a segment would be less attractive to a company?
A) strong competitors
B) substitute products
C) concentrated market
D) power of buyers
E) power of suppliers
B
30) In general, a company should enter only segments in which it can ________ and ________.
A) offer lower prices; ship faster
B) offer superior value; gain advantages over competitors
C) offer superior value; ship faster
D) gain advantages over competitors; offer new products
E) identify behaviors; understand spending power
B
31) The 55-year-old baby boomers share common needs in music and performers. When a music company decides to serve this group, the group is called a(n) ________.
A) market segment
B) target market
C) well-defined market
D) differentiated market
E) undifferentiated market
A
32) Mass marketers, such as Target and Venture Stores, often ignore market segment differences and target the whole market with one offer. What is their approach to segmenting?
A) undifferentiated marketing
B) differentiated marketing
C) target marketing
D) concentrated marketing
E) micromarketing
B
33) When New Port Shipping uses segmented marketing, it targets several segments and designs separate offers for each one. This approach is called ________ marketing.
A) undifferentiated
B) differentiated
C) individual
D) mass
E) niche
A
34) Typically, developing a strong position within several market segments creates more total sales than ________ marketing across all segments.
A) undifferentiated
B) differentiated
C) niche
D) target
E) individual
C
35) ByWay Ventures chose a differentiated marketing strategy. The company had to weigh ________ against ________ when selecting this strategy.
A) extra research; costs
B) sales analysis; sales
C) increased sales; increased costs
D) geographic segmentation; demographic segmentation
E) attitudes; perceptions
C
36) Procter & Gamble sells six brands of laundry detergent in the United States, each designed for one of six laundry segments Procter & Gamble has identified. Together, these six brands take four times the market share of Procter & Gamble’s nearest competitor. Which of the following is a disadvantage of Procter & Gamble’s differentiated marketing strategy?
A) lost sales that would have been made with an undifferentiated marketing strategy across all segments
B) lost customer loyalty due to lack of brand loyalty
C) increased costs for separate marketing plans for each brand
D) other suppliers controlling pricing
E) lack of resources to succeed in an attractive segment
C
37) Using concentrated marketing, the marketer goes after a ________ share of ________.
A) small; a small market
B) small; a large market
C) large; one or a few niches
D) large; the mass market
E) moderate; the local market
D
38) It is most accurate to say that successful niche marketing relies on a firm’s ________ and its ________.
A) marketing strategy; services
B) individual relationships with customers; positioning
C) superior products; value network partners
D) greater knowledge of customers’ needs; special reputation
E) competitive advantage in comparison to mass-market companies; affordable pricing
B
39) Niche marketing offers smaller companies the opportunity to compete by focusing their limited resources on serving niches that may be ________ or ________ larger companies.
A) unimportant to; desired by
B) unimportant to; overlooked by
C) too large; undesirable to
D) unknown by; desired by
E) disappointed by; geographically far from
C
40) Today, the low cost of setting up shop ________ makes it even more profitable to serve very small niches.
A) in malls in major cities
B) in mail-order catalogs
C) on the Internet
D) near major competitors
E) far from competitors
A
41) Which of the segmenting strategies carries higher-than-average risks in consumer markets?
A) concentrated
B) mass
C) differentiated
D) undifferentiated
E) multiple-segment
B
42) As You Like It, Inc., customizes its offers to each individual consumer. This practice of tailoring products and marketing programs to suit the tastes of specific individuals and locations is referred to as ________ marketing.
A) niche
B) micro
C) variable
D) mass
E) undifferentiated
D
43) ________ marketing tailors brands and promotions to the needs and wants of specific cities, neighborhoods, and even stores.
A) Undifferentiated
B) Differentiated
C) Niche
D) Local
E) Variable
B
44) Which of the following is the narrowest strategy?
A) segmented strategy
B) local marketing
C) differentiated marketing
D) mass marketing
E) undifferentiated marketing
E
45) Which of the following is NOT a drawback of local marketing?
A) It can drive up manufacturing costs.
B) It can drive up marketing costs by reducing economies of scale.
C) It can create logistics problems.
D) A brand’s overall image might be diluted through too much variation.
E) Supporting technologies are not cost-effective.
C
46) Under what circumstances would local marketing likely be the most effective?
A) when pronounced differences in psychographics are present
B) when pronounced differences in lifestyles are present
C) when pronounced regional and local differences in demographics and lifestyles are present
D) when regional demographics and lifestyles are similar
E) when pronounced similarities in psychographics are present
C
47) When Wal-Mart customizes its merchandise store by store to meet shopper needs, it is practicing ________.
A) niche marketing
B) psychographic marketing
C) local marketing
D) social segmentation
E) individual marketing
C
48) When a company interacts one-on-one with large numbers of customers to create customer-unique value by designing products and services tailor-made to individual needs, it is following ________.
A) concentrated marketing
B) mass marketing
C) mass customization
D) undifferentiated marketing
E) localization
B
49) The move toward individual marketing mirrors the trend in consumer ________.
A) self-imaging
B) self-marketing
C) customizing
D) spending
E) self-conceptualization
D
50) When choosing a target marketing strategy, many factors need to be considered. Which of the following does your text NOT mention as important?
A) company resources
B) degree of product variability
C) product life-cycle stage
D) product cost
E) competitors’ marketing strategies
B
51) When competitors use differentiated or concentrated marketing, ________ marketing can be disastrous.
A) differentiated
B) undifferentiated
C) concentrated
D) customized
E) localized
D
52) Target marketing sometimes generates controversy and concern. Issues usually involve the targeting of ________ consumers with ________ products.
A) elderly; expensive
B) young; appealing
C) vulnerable; marketing
D) vulnerable or disadvantaged; controversial or potentially harmful
E) mass market; deceptive
B
53) It is considered socially irresponsible when the marketing of adult products spills over into the ________ segment.
A) elderly
B) child
C) animal
D) minority
E) senior
C
54) Cigarette, beer, and fast-food marketers have generated much controversy in recent years by their attempts to target ________.
A) the elderly
B) white-collar workers
C) inner-city minorities
D) multiple international markets
E) suburban adults
A
55) Most attempts to target children and minority groups provide ________ to target customers.
A) benefits
B) education
C) disadvantages
D) harm
E) expenses a
B
56) In target marketing, the issue is not really who is targeted, but rather ________ and for ________.
A) why; what
B) how; what
C) why; how long
D) where; how long
E) how; where
D
57) Which group determines a product’s position relative to competing products?
A) manufacturers
B) wholesalers
C) retailers
D) consumers
E) suppliers
D
58) A product’s position is based on important attributes as perceived by ________.
A) suppliers
B) competitors
C) market conditions
D) consumers
E) managers
B
59) Which of the listed choices is NOT a positioning task?
A) identifying a set of possible competitive advantages upon which to build a position
B) surveying frequent uses of the product
C) selecting an overall positioning strategy
D) effectively communicating and delivering the chosen position to the market
E) selecting the right competitive advantages
A
60) A company or store gains a(n) ________ by differentiating its products and delivering more value.
A) competitive advantage
B) positioning advantage
C) cost advantage
D) efficiency advantage
E) synergy
C
61) A company or market offer can be differentiated along the lines of product, image, services, channels, or ________.
A) prices
B) nonprice factors
C) people
D) customer service
E) location
B
62) Which type of differentiation is used to gain competitive advantage through the way a firm designs its distribution coverage, expertise, and performance?
A) services differentiation
B) channel differentiation
C) people differentiation
D) product differentiation
E) price differentiation
A
63) When firms use symbols, colors, or characters to convey their personalities, they are using ________ differentiation.
A) image
B) people
C) company
D) reputation
E) subliminal
D
64) Ad man Rosser Reeves believes that firms should develop a USP for each brand and stick to it. What does USP stand for?
A) unique selling product
B) unique services practice
C) unique sales pitch
D) unique selling proposition
E) universally strategic practice
C
65) Not every brand difference is worth establishing and promoting. A difference is worth promoting to the extent that it satisfies all of the criteria EXCEPT which one?
A) important
B) distinctive
C) divisible
D) affordable
E) preemptive
A
66) You have just created the “perfect” ad. It communicates the full mix of benefits upon which the brand is differentiated and positioned. This full positioning of the brand is called ________.
A) its value proposition
B) target marketing
C) capturing the consumers’ attention
D) value profiling
E) differentiated marketing
C
67) The answer to the customer’s question, “Why should I buy your brand?” is found in the ________.
A) quality image
B) customer services
C) value proposition
D) differentiation
E) pricing and promotion structure
A
68) What competitive positioning strategy can attack a more-for-more strategy by introducing a brand offering with comparable quality at a lower price?
A) more-for-the-same
B) more-for-less
C) same-for-less
D) less-for-much-less
E) all-or-nothing
C
69) Which positioning strategy offers consumers a “good deal” by offering equivalent-quality products or services at a lower price?
A) more-for-the-same
B) more-for-less
C) same-for-less
D) less-for-much-less
E) all-or-nothing
B
70) “Less-for-much-less” positioning involves meeting consumers’ ________.
A) quality performance requirements at a lower price
B) lower quality requirements in exchange for a lower price
C) lower quality requirements at the lowest possible price
D) high quality requirements at a discounted rate
E) high quality requirements at the lowest possible price
D
71) Few people can afford the best in everything they buy. At times everyone needs a product with less quality or performance with a correspondingly lower price. In this case, a consumer would purchase a product positioned with a ________ strategy.
A) more-for-the-same
B) more-for-less
C) same-for-less
D) less-for-much-less
E) all-or-nothing
B
72) Which difficult to sustain positioning strategy attempts to deliver the “best-of-both”?
A) more-for-the-same
B) more-for-less
C) same-for-less
D) more-for-more
E) less-for-much-less
D
73) Which type of statement first states the product’s membership in a category and then shows its point-of-difference from other members of the category?
A) mission statement
B) vision statement
C) differentiation statement
D) positioning statement
E) statement of intent
A
74) What is the following an example of? “To busy, mobile professionals who need to always be in the loop, BlackBerry is a wireless connectivity solution that gives you an easier, more reliable way to stay connected to data, people, and resources while on the go.”
A) positioning statement
B) service differentiation
C) concentrated segmentation
D) competitive advantage
E) responsible target marketing
D
75) Once it has chosen a position, a company must take strong steps to deliver and communicate that position to target consumers. Which of the following is NOT necessarily needed for a company to support its positioning strategy?
A) The company’s marketing mix efforts must support the positioning strategy.
B) Positioning the company calls for concrete action, not just talk.
C) Designing the marketing mix involves working out the strategic details of the positioning strategy.
D) The company’s service personnel must be highly trained and provide superior service.
E) The company must deliver the position first.