The set of business activities that add value to products and services sold to consumers for their personal and family use.
Involves selling in more than one channel.
The number of channel members to use at each level of the marketing channel.
Designed to place products in as many outlets as possible.
Granting exclusive geographical territories to one or very few retail customers so no other retailers in the territory can sell a particular brand.
Relies on a few selective retail customers in a territory to sell products.
A self service retail food store offering groceries, meat, and produce with limited sales of non-food items and general merchandise. Stocks about 30,000 SKUs.
Stock keeping units (SKU)
Represents a unique inventory item.
Limited assortment supermarkets
aka Extreme value food retailiers stock only about 2000 SKUs.
Large stores that combine a supermarket with a full-line discount store.
Large retailers that offer a limited and irregular assortment of food and general merchandise, little service, and low prices to the general public and small businesses.
Provide a limited variety and assortment of merchandise at a convenient location with speedy checkout.
Retailers that carry a broad variety and deep assortment, offer customer services, and organize their stores into distinct departments for displaying merchandise.
Full-line discount stores
Retailers that offer a broad variety of merchandise, limited service and low prices.
Concentrate on a limited number of complementary merchandise categories and provide a high level of service.
Specialty stores that concentrate on pharmaceuticals and health and personal grooming merchandise.
Big box retailers/category killers – offer a narrow but deep assortment of merchandise.
Home improvement center
A category specialist offering equipment and material ussed by do-it-yourselfers and contractors to make home improvements.
Extreme value retailers
Small, full-line discount stores that offer a limited merchandise assortment at very low prices.
Offer an inconsistent assortment of brand name merchandise at a significant discount from the manufacturer’s suggested retail price. (MSRP)
Off-price retailers owned by manufacturers or department or specialty store chains.
Stores owned by manufacturers
Firms that primarily sell services rather than merchandise.
Share of wallet
The percentage of the customer’s purchases made from that particular retailer.
Provides customers with the opportunity to click a button at any time and have an instant messaging e-mail or voice conversation with a customer service representative.