MIS FINAL

Which of the following is not included as one of Friedman’s 10 forces that flattened the world?
A. Systems Thinking.
B. Outsourcing.
C. Informing.
D. Supply Chaining.
AA
2. Why do students need to study information technology?
A. Information technology is everywhere in business.
B. Information technology is rarely discussed in business.
C. Information technology is rarely used in organizations.
D. Information technology is found in only a few businesses.
A
3. Which of the following is considered information?
A. Quantity sold
B. Date sold
C. Best-selling item by month
D. All of these
C
4. Which of the following is considered data?
A. Quantity sold
B. Best customer by month
C. Best-selling item by month
D. Worst-selling item by month
A
5. Cheryl Steffan is the operations manager for Nature’s Bread Company, which specializes in providing natural products for health-conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company’s profitability and forecast production for the next day. Which of the following is an example of a piece of data Cheryl would be using to successfully perform her job?
A. Craig Newmark is customer number 15467.
B. Compare the costs of supplies, including energy, over the last five years to determine the best-selling product by month.
C. Best-selling product by day.
D. Best-selling product changes when Tony, the best baker, is working.
? a or b? CH1 Q5
6. Cheryl Steffan is the operations manager for Nature’s Bread Company, which specializes in providing natural products for health-conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company’s profitability and forecast production for the next day. Which of the following is an example of the type of information Cheryl would be using to successfully perform her job?
A. Craig Newmark is customer number 15467.
B. Compare the costs of supplies, including energy, over the last five years to determine the best-selling product by month.
C. Best-selling product by day.
D. Best-selling product changes when Tony, the best baker is working.
C
7. Data is useful for understanding individual sales, but to gain deeper insight into a business, data needs to be turned into information. Which of the following offers an example of turning data into information?
A. Who are my best customers?
B. What is my best-selling product?
C. What is my worst-selling product?
D. All of these
D
8. Which of the following provides an example of information?
A. Who is customer number 12345XX?
B. What is product number 12345XX?
C. What customer number is Bob Smith?
D. What is my worst-selling product?
D
9. Which of the following provides an example of data?
A. Who are my best customers?
B. What is my best-selling product?
C. What is my worst-selling product?
D. Who is customer number 12345XX?
D
10. Business intelligence is information collected from multiple sources. Which of the following provides an example of a source that would be included in business intelligence?
A. Suppliers.
B. Customers.
C. Competitors.
D. All of these.
?D? CH1 Q10
11. Which of the following is not a topic associated with the information age?
A. Collection of data.
B. Storage of data.
C. College statistics for data.
D. Use of data.
?C? CH1Q11
What is information collected from multiple sources-such as suppliers, customers, competitors, partners, and industries-that analyzes patterns, trends, and relationships for strategic decision making?
A. Supplier’s intelligence.
B. Social intelligence.
C. Employee intelligence.
D. Business intelligence.
D
When Friedman describes Globalization 3.0, he discuss 10 forces that ________ the world.
A. Increased
B. Shrunk
C. Prioritized
D. Flattened
D
Which of the below is the key term that defines the confirmation or validation of an event or object?
A. Buyer power.
B. Data.
C. Fact.
D. Entry barrier.
C
Which of the following is included as one of Friedman’s 10 forces that flattened the world?
A. Wireless technologies.
B. Global-warming effects.
C. Social environmental technologies.
D. Hazardous waste environmental impacts.
A
What is data converted into a meaningful and useful context?
A. Competitive intelligence.
B. Information.
C. Buyer power.
D. First-mover advantage.
B
As companies move from data to knowledge, they start to include more and more variables for analysis, resulting in better, more precise support for _____________.
A. Decision making.
B. Problem solving.
C. Both decision making and problem solving.
D. None of these.
CH1Q17?C?
How are the majority of companies today typically organized?
A. By departments or functional areas.
B. By departments or financial areas.
C. By degree or financial areas.
D. All of these.
A
How does the text recommend that a company operate if it wants to be successful in the information age?
A. Functionally independent between departments.
B. Interdependently between departments.
C. Together as one department with little or no independence.
D. Each department acting as its own individual business unit.
B
. Most companies are organized by departments or functional areas. Which of the following is not a common department found in a company?
A. Accounting.
B. Payroll.
C. Marketing.
D. Human Resources.
B
Which of the following is typically performed by the sales or marketing department?
A. Manage enterprise-wide processes.
B. Maintain employment policies.
C. Manage cross-enterprise processes.
D. Maintain transactional data.
D
The sales department needs to rely on information from operations to understand _________.
A. Inventory.
B. Customer orders.
C. Demand forecasts.
D. All of these.
D
Which of the following represents the department that maintains policies, plans, and procedures for the effective management of employees?
A. Human Resources.
B. Sales.
C. Employee Resources.
D. Employee Relations.
A
Greg works for Geneva Steel Corporation. Greg’s duties include managing the overall processes for the company and transforming the steel resources into goods. Which department would Greg most likely work in?
A. Accounting Manager.
B. Operations Manager.
C. Marketing Manager.
D. CIO.
B
Information technology can enable departments to more efficiently and effectively perform their core _____________.
A. Facts.
B. Feedback mechanisms.
C. Business operations.
D. Media issues.
C CH1Q25
The department within a company that records, measures, and reports monetary transactions is called _______________.
A. Accounting.
B. Marketing.
C. Finance.
D. Operations Management.
A
The department within a company that performs the function of selling goods or services is called _______________:
A. Marketing.
B. Sales.
C. Finance.
D. Operations Management.
B
The department within a company that supports sales by planning, pricing, and promoting goods or services is called ___________.
A. Sales.
B. Operations Management.
C. Accounting.
D. Marketing.
D
Which of the following represents the relationship between functional areas in a business?
A. Independent
B. Autonomous
C. Interdependent
D. Self-sufficient
C
Which of the following statements is true?
A. IT equals business success.
B. IT equals business innovation.
C. IT represents business success and innovation.
D. IT enables business success and innovation.
D
What is the name of a company’s internal MIS department?
A. Management information systems (MIS)
B. Information systems (IS)
C. Information technology (IT)
D. All of these
CH1Q31 D?
A system is a collection of parts that link together to ___________.
A. Monitor the company.
B. Gather experience.
C. Achieve a common purpose.
D. Implement solutions.
C
Which of the following does not offer a good example of a system?
A. A car.
B. A laptop.
C. The light-rail tram.
D. A pencil.
D?CH1Q33
. Which four elements are included in systems thinking?
A. Output, Process, Feedback, and Accounting.
B. Process, Output, Operations, and Accounting.
C. Input, Process, Output, and Feedback.
D. Input, Output, Sales, and Feedback.
C
MIS is a business function, like accounting or sales, which moves information about people, products, and processes across the company to facilitate decision making and problem solving. What does MIS stands for?
A. Management Information Strategy.
B. Management Intelligence System.
C. Management Information Systems.
D. Management Information Strategist.
C
Shelby Black runs a successful hair salon in downtown Los Angeles. One of Shelby’s tasks is to input positive and negative customer reviews into her computer system. What type of information is Shelby gathering?
A. Feedback.
B. Processing.
C. Output management.
D. Sales processing.
A?CH1Q38
37. One challenge that companies today sometimes have is that they are departmentalized and the departments act independently of each other. One solution that can help a company work interdepartmentally includes ___________.
A. System processes.
B. Human resources.
C. Management information systems.
D. Resource information systems.
C?CH1Q37
What is a way of monitoring the entire system in a company, by viewing the multiple inputs being processed to produce outputs?
A. Feedback thinking.
B. Systems thinking.
C. Output management.
D. Operational thinking.
B
Feedback is information that returns to its original transmitter and modifies the transmitter’s actions. What would the original transmitter include?
A. Input, Transform, Output.
B. Input, Transform, Outnumber.
C. Output, Input, Performer.
D. Input, Process, Transform.
A
. MIS is a business function. Which of the following does MIS perform to help aid the company in decision making and problem solving?
A. Moves information about people.
B. Moves information about processes across the company to improve systems.
C. Moves information about products.
D. All of these.
?CH1Q40
A system is a collection of parts that link to achieve a common purpose. Systems thinking is a way of monitoring ________________.
A. The entire system.
B. A division within the sales role.
C. The executive team.
D. The company’s competitors.
A
MIS can be an important enabler of business success and innovation. Which of the below statements is accurate when referring to MIS?
A. MIS equals business success and innovation.
B. MIS represents business success and innovation.
C. MIS is not a valuable tool that leverages talent.
D. MIS is a valuable tool that can leverage the talents of people who know how to use and manage it effectively.
D
Which of the following provides an accurate definition of systems thinking?
A. A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs, while continuously gathering feedback on each part.
B. A way of monitoring individual components, including an input, the process, and an output, while continuously gathering feedback on the entire system.
C. A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs, while continuously gathering feedback on the entire system.
D. A way of monitoring singular parts of a system by viewing a single input that is processed or transformed to produce an entire system that is continuously monitored to gather feedback on each individual part.
A
Consider a washing machine as a system. Which of the following represents the inputs?
A. The dirty clothes, water, and detergent.
B. The clean clothes.
C. The wash and rinse cycle.
D. The light indicating that the washer is off balance and has stopped.
A
Consider a washing machine as a system. Which of the following represents the process?
A. The dirty clothes, water, and detergent.
B. The clean clothes.
C. The wash and rinse cycle.
D. The light indicating that the washer is off balance and has stopped.
C
Consider a washing machine as a system. Which of the following represents feedback?
A. The dirty clothes, water, and detergent.
B. The clean clothes.
C. The wash and rinse cycle.
D. The light indicating that the washer is off balance and has stopped.
D
Consider a washing machine as a system. Which of the following represents the outputs?
A. The dirty clothes, water, and detergent.
B. The clean clothes.
C. The wash and rinse cycle.
D. The light indicating that the washer is off balance and has stopped.
B
Consider an oven as a system. Which of the following represents the input?
A. The uncooked food.
B. The cooked food.
C. A light indicating that the oven has reached the preheated temperature.
D. The oven running at 350 degrees for 20 minutes.
A
Consider oven as a system. Which of the following represents the output?
A. The uncooked food.
B. The cooked food.
C. A light indicating that the oven has reached the preheated temperature.
D. The oven running at 350 degrees for 20 minutes.
B
Consider an oven as a system. Which of the following represents the process?
A. The uncooked food.
B. The cooked food.
C. A light indicating that the oven has reached the preheated temperature.
D. The oven running at 350 degrees for 20 minutes.
D
Consider an oven as a system. Which of the following represents feedback?
A. The uncooked food.
B. The cooked food.
C. A light indicating that the oven has reached the preheated temperature.
D. The oven running at 350 degrees for 20 minutes.
C?CH1Q51
. Consider a home theater system. Which of the following represents the inputs?
A. The DVD player, DVD movie, speakers, TV, and electricity.
B. Playing the movie, including the audio through the speakers and the video on the TV.
C. A message stating that the disk is dirty and cannot be played.
D. Spinning the disk to play, pause, rewind, or fast forward.
A
Consider a home theater system. Which of the following represents the outputs?
A. The DVD player, DVD movie, speakers, TV, and electricity.
B. Playing the movie, including the audio through the speakers and the video on the TV.
C. A message stating that the disk is dirty and cannot be played.
D. Spinning the disk to play, pause, rewind, or fast forward.
B
Consider a home theater system. Which of the following represents the process?
A. The DVD player, DVD movie, speakers, TV, and electricity.
B. Playing the movie, including the audio through the speakers and the video on the TV.
C. A message stating that the disk is dirty and cannot be played.
D. Spinning the disk to play, pause, rewind, or fast forward.
D
Consider a home theater system. Which of the following represents the feedback?
A. The DVD player, DVD movie, speakers, TV, and electricity.
B. Playing the movie, including the audio through the speakers and the video on the TV.
C. A message stating that the disk is dirty and cannot be played.
D. Spinning the disk to play, pause, rewind, or fast forward.
C
1. Which of the following is not a typical way that a company would duplicate a competitive advantage?
A. Acquiring the new technology.
B. Copying the business operations.
C. Hiring away key employees.
D. Carrying large product inventories.
D
When a company is the first to market with a competitive advantage, this is called a first-mover advantage. All of the following companies were first-movers except ____________.
A. FedEx-the online self-service software.
B. Apple-iPad.
C. Apple-iPod.
D. Microsoft-Bing search engine.
D
A business strategy achieves a specific set of goals, which include __________.
A. Developing new products or services and attracting new competition.
B. Increasing costs and attracting new competition.
C. Attracting new customers and developing new products or services.
D. All of these.
C
Competitive intelligence is the process of gathering information about the competitive environment, including _________.
A. Competitors’ employees.
B. Competitors’ differentiated processes.
C. Competitors’ plans.
D. All of these.
c
Which of the following is a tool a manager can use to analyze competitive intelligence and identify competitive advantages?
A. The three generic strategies.
B. The threat of substitute buyer power.
C. Differentiated costs.
D. Supplier loyalty.
…A
Identifying competitive advantages can be difficult and explains why they are typically _______.
A. Temporary.
B. Satisfactory.
C. Terminated.
D. Unsuccessful.
…A
Updating business strategies is a continuous undertaking, as internal and external environments ________.
A. Become less competitive.
B. Remain stagnant.
C. Rapidly change.
D. Become more consistent.
…C?CH2Q7
Which of the following represents a reason why competitive advantages are typically temporary?
A. The competitor will hire away your key employees.
B. The competitor quickly seeks ways to duplicate your business operations.
C. The competitor will purchase new technology.
D. All of these.
…D
What is a competitive advantage?
A. A product that an organization’s customers place a lesser value on than similar offerings from a competitor.
B. A feature of a product or service on which customers place a lesser value than they do on similar offerings from a supplier.
C. A service that an organization’s customers place a lesser value on than similar offerings from a supplier.
D. A feature of a product or service on which customers place a greater value than they do on similar offerings from competitors.
…D
All of the following are common tools used in industry to analyze and develop competitive advantages, except:
A. Five-Forces Model
B. Three Generic Strategies
C. Competitive analysis model
D. Value chain analysis
…C
Greg Provenzo owns and runs a Blockbuster video store. Greg is implementing a drive-thru rental process that is the same as you would find at a fast-food restaurant. Customers can pick up and drop off their videos without leaving their cars. Greg’s new system has become so popular that Videos Plus, a competitor down the street, is attempting to re-create Greg’s video drive-thru rental process. Greg’s system is an example of a _________.
A. Supply chain power.
B. First-mover advantage.
C. Business processing strategy.
D. Business Intelligence.
…B
The process of gathering information about the competitive environment, including competitors’ plans, activities, and products, to improve a company’s ability to succeed is the definition of ___________.
A. Feedback.
B. Information.
C. Competitive intelligence.
D. Data.
…C
13. Steve Jobs and Apple created a big advantage in the technology industry with the introduction of the iPod, iPhone, and iPad. What are these all examples of?
A. Competitive advantage
B. Competitive intelligence
C. First-mover advantage
D. All of these
…?C?
Paula Logston is the owner and operator of a high-end online custom clothing company. Paula has never heard of Porter’s Five-Forces Model, and she wants to understand why she would perform an analysis using it. If you were tasked with explaining Porter’s Five-Forces Model to Paula, what would be the primary reason she would want to use this type of analysis?
A. To help Paula choose a clothing business focus.
B. To help Paula evaluate the attractiveness of the clothing industry.
C. To help Paula evaluate and execute business goals.
D. All of these.
…D?
A __________ advantage features a product or service on which customers place a greater value than they do on similar offerings from competitors.
A. Competitive
B. Competitor
C. Power
D. First-mover
…A
The Victory Wireless store in Denver is currently offering a fabulous marketing strategy for potential new iPhone customers. Victory Wireless offers customers who purchase an iPhone with a two-year subscription a free Otter phone case, car charger, ear phones, and speakers. In terms of Porter’s Five Forces, what is Victory Wireless attempting to achieve with this marketing strategy?
A. Increase buyer power.
B. Increase substitute products.
C. Decrease supplier power.
D. Decrease buyer power.
…D?CH2Q16
17. Gina Brooks works for Aquarium Retail Services selling high-end saltwater fish and tank supplies. Aquarium Retail Services is the current market leader in Gina’s city. Gina has recently been approached by Deep Blue Incorporated with an opportunity to run its corporate nationwide marketing and sales division. Gina decides to jump at the opportunity! Deep Blue is attempting to gain a competitive ________ by stealing its competitor’s key employees.
A. Power
B. Entry Barrier
C. Advantage
D. Loyalty
…C
The banking industry has implemented several competitive advantages, including ATMs, online bill-pay services, and electronic statements. Of course, these competitive advantages were quickly duplicated by any competitor that wanted to remain in the banking industry. These were all examples of ___________ competitive advantages.
A. acquiring new technology products and services
B. hiring new employees
C. reducing expenses
D. gaining invaluable feedback from customers
…A
Michael Porter defined the Five-Forces Model and the potential pressures that can hurt sales. Which of the following is not one of the potential pressures that can hurt sales?
A. Suppliers can drive down profits by charging more for supplies.
B. New market entrants can steal potential investment capital.
C. Substitute products can steal customers.
D. All of these.
…????CH2Q19
Which of the following is included in Porter’s Five-Forces Model?
A. Loyalty expenses.
B. Supply chain management.
C. The power of competitors.
D. Systems thinking.
…???
Kevin Campbell is an incoming freshman at your college. Kevin is frustrated by the cost of books, tuition, and expenses, and he also needs to purchase a rather expensive laptop. In an effort to save money, Kevin begins a Facebook group finding other college students who need to purchase laptops. Soon, Kevin’s Facebook group has close to 100,000 students. Kevin decides to collectively approach different computer companies to see if his group qualifies for a special discount. What business strategy is Kevin using to purchase laptops?
A. Collecting business intelligence.
B. Decreasing entry barriers.
C. Purchasing a substitute product.
D. Increasing buyer power.
…D
What are costs that make customers reluctant to switch to another product or service?
A. Support activities.
B. Switching costs.
C. Loyalty rewards.
D. Value chain activities.
..B
Callie Crystal owns and operates one of the most successful local coffee shops in Denver, called The Edgewater Café. Each time a customer purchases their 100th cup of coffee at The Edgewater Café, they receive a free pound of coffee of their choice. What is Callie attempting to create with her unique “Free Pound of Coffee” marketing program?
A. Reducing buyer power with a loyalty program.
B. Increasing buyer power with a loyalty program.
C. Decreasing supplier power with a differentiated product.
D. Creating a substitute product.
…A
What includes all parties involved, directly or indirectly, in obtaining raw materials or a product?
A. Support chain.
B. Supply chain.
C. System chain.
D. Supply choice.
…B
Which of the below represents a company in a supply chain?
A. Customer and competitor.
B. Supplier and competitor.
C. Knowledge worker and supplier.
D. Supplier and customer.
In the center of Porter’s Five-Forces Model is competition. Which of the below represents the four outer boxes?
A. Buyer power, systems power, threat of false entrants, and threat of substitute products or services
B. Buyer power, systems power, threat of new entrants, and threat of substitute products or services
C. Buyer power, supplier power, threat of new entrants, and threat of substitute products or services
D. Business power, supplier power, threat of new entrants, and threat of powerful services
…C
Shawn McGill is on the executive board for ABC Pharmaceuticals. The company produces the number-one-selling cancer-fighting drug on the market. Due to its incredible success, ABC pharmaceuticals has decided to increase the cost of the drug from $8 a pill to $15 a pill. Which force is ABC Pharmaceuticals using to increase its drug price?
A. Supplier power.
B. Buyer power.
C. Threat of false entrants.
D. Business power.
…A
What is one of the most common ways a company can decrease supplier power?
A. Charge lower prices.
B. Charge higher prices.
C. Use MIS to find and create alternative products.
D. Companies cannot affect supplier power.
…C
If a supplier has high power, what can it do to influence its industry?
A. Charge higher prices.
B. Shift costs to industry participants.
C. Limit quality or services.
D. All of these.
…D??
30. When buyer power is low, supplier power is typically ______.
A. Identical.
B. High.
C. Low.
D. Unstable.
…B
How can a company reduce the threat of substitute products or services?
A. Market the product to fewer than 10 customers.
B. Ignore competitive forces.
C. Offer additional value through wider product distribution.
D. Offer less value, making the product far more generic and similar to the competition.
…C
Which one of Porter’s five forces is high when it is easy for new competitors to enter a market and low when there are significant entry barriers to joining a market?
A. Threat of new entrants.
B. Threat of substitute products or services.
C. Threat of buyer power.
D. Supply chain competition.
…A??