Is a sequence of activities to accomplish an objective. A visual interpretation of steps to achieve something. (Kind of like a plan)
Business Process Management
Systematic way of creating, assessing, and altering business processes as needed.
You monitor your current business process, analyze it, come up with ideas to improve, redesign the process, then implement it.
Business Process Improvement
To IMPROVE AN EXISTING PROCESS that becomes faster and more efficient that would result in increased profits, reduced costs, and time saved.
Business Process Innovation
Focuses on the transformation of existing processes that increase revenue and reduces cost.
Basically ELIMINATES THE EXISTING PROCESS, and a brand new one that is more efficient and better which results in increased revenues, reduced.
EX: Early models of dell, Wal-mart (cross docking), Progressive insurance (quick response insurance and credit checking)
Order to Cash Process
The process of how you receive, fulfill, and get payment for orders. It is the sequence of steps in the process.
-Customer orders online, system checks inventory and processes payment. Robot gets items, updates inventory, packs product, route box though shipper. Delivered via UPS. Saves millions in costs
Organization is static (is comfortable where they are) rather than dynamic (continuously improving and making things better).
Basically an organization doing things the same and not changing they way they do things.
What is process mapping?
Breaking down a businesses process into individual tasks and events. Doing this makes it easy to analyze and determine what can be changed in it, making it more efficient.
Of the 5 parts of the IS model, what parts are the hardest to change usually and why?
Parts: Hardware, Software, Data, Process, and People
Hardest: Process and People
Why: People are the hardest to change. Takes large amount of time to retrain workers and teach them a different way of thinking
What are the key steps in good Business Process Management?
-Picture Current process
Ex: Each dept. has own database, they want to combine them
-Identify where process is constraining strategy
EX: Redundancy, missing data in databases -must be combined
Ex: Access, web-form, MySQL? <-dafuq??
-Implement process changes
-Create policy for ongoing effectiveness assessment
Why is it helpful to understand the process before moving towards building your information System?
UNDERSTAND YOUR GOAL FIRST
If you change your mind halfway through it will be crazy expensive and time consuming to change.
-Just like strategy becomes before technology, the process come first too.
Human element is taken out.
Processes are digitized and turned into programming codes of software.
Basically, automation moves work from the humas side to the technology side.
Ex: turning a checkout station into a self checkout station
During transformation, processes are redesigned and restructured to fit the logic within software. Transformation changes the human side to fit the technology side
i.e. retraining the employees to adapt to the technology side.
How do humans and technology play different roles in both?
Lady calling to order product example:…
The more organizations a process crosses, the harder it is to what?
Implement process changes since it encompasses more organizations using the same process.
ex: Telling everyone to use Metric measurement instead of Standard measurement across the U.S. overnight. It would be very disruptive.
What kind of software (customized or Packaged) would be best for a very complicated process and why? What about a simple process?
1) Complex Process= Customized software (for all the complexities of the process)
2) Simple Process= Packaged software (premade) for performing simple common processes
What are the benefits of having a more efficient or streamlined process?
Greater efficiency, lower costs, saves time i.e. to move from one place toa nother, and more revenue and profit!
EX: Toyota changing their order of manufacturing to reduce time spent on each car= saving big money
How is process innovation different from process improvement? Which is harder to do and why?
READ THE DOCUMENT
How can you apply Complex Adaptive Systems Theory to the difficulty of process innovation?
Toyota: Innovative because they were open to suggestions from workers from assembly line.
Experience worker suggested switching placement of parts. He told his boss and they implemented in all the factories
This one small process change saved millions in costs and time.
Complex Adaptive Systems…even small suggestions from the crowd can make a huge difference