MIS 304 Ch.1

1) Knowledge workers are professionals who ________.
A) use knowledge to perform their jobs, but do not create knowledge
B) create, modify, and/or synthesize knowledge as a fundamental part of their jobs
C) lack the ability to solve non-routine problems at work
D) modify knowledge created by others, but do not create knowledge themselves
E) work in a monotonous workplace and lack innovation
B) create, modify, and/or synthesize knowledge as a fundamental part of their jobs
2) Which of the following predictions made by Peter Drucker is true?
A) Knowledge workers have lesser bargaining power than workers in other industries.
B) Knowledge workers lack valuable real-world skills.
C) Knowledge workers lack reliance on formal education.
D) Knowledge workers are continually learning how to do their jobs better.
E) Knowledge workers are paid less in comparison with their prior industrial counterparts.
D) Knowledge workers are continually learning how to do their jobs better.
3) Who among the following coined the term “knowledge worker”?
A) Peter Drucker
B) Alvin Toffler
C) Johannes Gutenberg
D) Thomas L. Friedman
E) Mark Zuckerberg
A) Peter Drucker
4) Which of the following occurred when Alvin Toffler’s “third wave” gained speed?
A) Society moved from a predominantly agrarian culture to the urbanized machine age.
B) Occupations changed to accommodate the mechanized society.
C) The ability to perform repetitive tasks became a quality to be instilled and valued.
D) Individuals shifted from handicrafting items for sale to working in factories.
E) Information became the currency of the realm.
E) Information became the currency of the realm.
5) The various services offered by Google, such as Gmail (e-mail), Google Drive (word processing), or
Google Calendar, all of which are accessed via a Web browser, freeing users from the task of installing or updating traditional desktop applications or worrying about storing or backing up data, are good examples of ________.
A) cloud computing
B) computer assembling
C) data mining
D) systems integration
E) internetworking
A) cloud computing
6) Which of the following terms means “knowing how to use a computer”?
A) information security
B) cloud computing
C) computer literacy
D) computer compatibility
E) collaborative thinking
C) computer literacy
7) The ability to independently learn new technologies as they emerge and assess their impact on your work and life is called ________.
A) computer networking
B) computer adaptation
C) computer fluency
D) computer compatibility
E) computer assembling
C) computer fluency
8) Which of the following is an economic change brought about by globalization enabled by information technology?
A) increase in the frequency of worldwide fads and phenomena
B) development of low-cost computing platforms
C) availability of low-cost communication systems
D) increase in the outsourcing of labor
E) decentralization of organizations
D) increase in the outsourcing of labor
9) Which of the following is a technological change brought about by globalization enabled by information technology?
A) increase in the frequency of international travel
B) increase in the levels of immigration
C) enforcement of global patent and copyright laws
D) decrease in the frequency of worldwide fads
E) decentralization of organizations
C) enforcement of global patent and copyright laws
10) Which of the following is a cultural change brought about by globalization enabled by information technology?
A) the enforcement of global patent and copyright laws
B) the availability of low-cost communication systems
C) the development of low-cost computing platforms
D) the frequency of worldwide fads and phenomena
E) decrease in the outsourcing of labor
D) the frequency of worldwide fads and phenomena
11) Which of the following operating systems released by Microsoft has become the de facto world standard in PC operating systems over time, enabling people from all over the world to use a common computing platform?
A) Linux
B) Mac OS X
C) Windows
D) FreeMint
E) AmigaOS
C) Windows
12) In 1994, a company called ________ released the first mainstream Web browser thereby opening up the possibilities of the Internet for the general public.
A) Netscape
B) Microsoft
C) Oracle
D) Google
E) Mozilla
A) Netscape
13) Which of the following best explains the process of moving business processes or tasks to another company?
A) offshoring
B) liquidating
C) cloud computing
D) internetworking
E) outsourcing
E) outsourcing
14) Which of the following can be cited as an example of outsourcing?
A) Microsoft hands over its customer service function to Convergys, located in India.
B) Volkswagen acquires a steel manufacturing plant to reduce its overall production costs.
C) Dell sources computer parts from suppliers located in Russia.
D) Audi starts a manufacturing facility in China to take advantage of low labor costs.
E) P&G acquires a retail outlet to reduce its distribution costs
A) Microsoft hands over its customer service function to Convergys, located in India.
15) Aircraft manufacturer Boeing designed its new 787 Dreamliner aircraft in Russia, making use of the availability of highly skilled aeronautical engineers. Identify this strategy.
A) offshoring
B) outsourcing
C) liquidating
D) franchising
E) importing
A) offshoring
16) In order to take advantage of the high quality talent pool, Ernst & Young sets up operations in the Philippines and moves part of its tax services to its new facility. Identify this strategy.
A) outsourcing
B) franchising
C) offshoring
D) importing
E) liquidating
C) offshoring
17) Outsourcing has seen a huge increase because of the ________.
A) increase in decentralization
B) increase in the use of cloud computing
C) increase in advertising costs
D) decrease in telecommunication costs
E) decrease in the cost of raw materials
D) decrease in telecommunication costs
18) According to Nicholas Carr, cloud computing may contribute to the decline in outsourcing. Which of the following justifies this statement?
A) An IT outsourcer’s business is built around managing complex internal systems. A shift to a simpler cloud-based IT infrastructure should reduce the need for outsourcing.
B) Outsourcing is based on the availability of cheap labor; these workers will not be able to work on complex cloud-based IT infrastructures, thereby contributing to the decline in outsourcing.
C) Cloud computing is customized in each country, thus making it impossible to outsource.
D) Cloud computing is standardized in all countries, reducing the need for outsourcing.
E) An IT outsourcer’s business is aimed at focusing on core business activities and increasing control costs, thus a simpler cloud-based IT infrastructure would discourage outsourcing.
A) An IT outsourcer’s business is built around managing complex internal systems. A shift to a simpler cloud-based IT infrastructure should reduce the need for outsourcing.
19) Organizations use the IS function and technology as the lever for simultaneously shrinking the organization by reducing personnel head count and making the organization more productive (i.e., doing more with less). Identify the term which defines this activity carried out within an organization.
A) offshoring
B) downsizing
C) outsourcing
D) liquidating
E) networking
B) downsizing
20) TransCorp is a medium-sized IT firm that is looking to outsource its payroll processes. Which of the following statements, if true, would most strengthen the decision to outsource?
A) Companies in other countries can do the same amount of work at a comparable cost.
B) Outsourcing has become a trend among most firms in developed nations.
C) Companies in other countries are more efficient in all aspects of work, along with lower cost.
D) Firms across the globe are adopting cloud computing systems.
E) The firm is enjoying good profit margins.
C) Companies in other countries are more efficient in all aspects of work, along with lower cost
21) Worldwide banking group HSBC moving its back-office operations to China and India is an example of ________.
A) franchising
B) liquidating
C) offshoring
D) internetworking
E) cloud computing
C) offshoring
22) Which of the following is a governmental challenge of operating in the digital world?
A) differences in power distance and uncertainty avoidance
B) import and export regulations
C) aging population in the United States
D) videoconferences across different time zones
E) availability of labor force and salary differences
B) import and export regulations
23) Which of the following is a cultural challenge of operating in the digital world?
A) conducting videoconferences across different time zones
B) aging populations in the United States and Western Europe
C) differences in power distance and uncertainty avoidance
D) availability of labor force and salary differences
E) differences in academic degrees and measurement units
C) differences in power distance and uncertainty avoidance
24) Which of the following is a geoeconomic challenge of operating in the digital world?
A) differences in network infrastructures
B) differences in the concept of time and life focus
C) differences in measurement units
D) differences in export and import regulations
E) differences in languages
A) differences in network infrastructures
25) ________ refers to physical computer equipment, such as the computer monitor, central processing unit, or keyboard.
A) Adware
B) Malware
C) Stealware
D) Hardware
E) Spyware
D) Hardware
26) ________ refer(s) to a program or set of programs that tell the computer to perform certain tasks.
A) Software
B) Routers
C) Hardware logic
D) Data
E) Networks
A) Software
27) Which of the following statements is true about information systems (IS) and information technology (IT)?
A) IT programs have a stronger managerial focus than IS programs.
B) IS programs have a stronger data retrieval capacity than IT programs.
C) Software and telecommunications are present in IS, but excluded from IT.
D) The difference between IT and IS is increasing due to globalization.
E) IT programs are more technical in nature than IS programs.
E) IT programs are more technical in nature than IS programs.
28) Which of the following statements is true about data?
A) It can be defined as a representation of reality.
B) It is the ability to understand information.
C) It has no meaning in and of itself.
D) It is the ability to make decisions or predictions based on information.
E) It organizes or manipulates information to make it suitable for a given task.
C) It has no meaning in and of itself.
29) Which of the following statements is true about information?
A) It has no meaning in and of itself.
B) It organizes or manipulates knowledge to make it suitable for a given task.
C) It is raw material—recorded, unformatted words and numbers.
D) It is a representation of reality.
E) It is the ability to make predictions based on data.
D) It is a representation of reality.
30) Which of the following statements is true about knowledge?
A) It has no meaning in and of itself.
B) It is raw material—recorded, unformatted words and numbers.
C) It is the ability to understand information.
D) It assists in converting information into raw data.
E) It has little value in comparison with raw data.
C) It is the ability to understand information.
31) Which of the following IS personnel is responsible for managing the firm’s Web site?
A) IS auditor
B) Web host
C) Web hacker
D) Webmaster
E) systems analyst
D) Webmaster
32) Which of the following is true about the responsibility of an IS manager, within the context of information systems management?
A) He is the highest-ranking official, responsible for IS use throughout the firm.
B) He is responsible for managing an existing information system.
C) He is the lowest-ranking official responsible for managing databases throughout the organization.
D) He is responsible for managing security measures of a newly installed information system.
E) He is the highest-ranking official, responsible for strategic planning throughout the organization.
B) He is responsible for managing an existing information system.
33) Which of the following IS personnel is responsible for managing disaster recovery within an organization?
A) IS security manager
B) IS auditor
C) Webmaster
D) programmer
E) database administrator
A) IS security manager
34) Which of the following is the highest-ranking IS personnel responsible for strategic planning and IS use throughout a firm?
A) chief information officer
B) IS security manager
C) IS auditor
D) Webmaster
E) IS manager
A) chief information officer
35) In information systems management, a systems consultant is responsible for ________.
A) analyzing business requirements and selecting information systems that meet those needs
B) coding, testing, debugging, and installing programs
C) auditing information systems for compliance with internal and external standards
D) managing security measures and disaster recovery
E) providing information systems knowledge to external clients
E) providing information systems knowledge to external clients
36) Which of the following core competencies are part of an IS personnel’s technical knowledge and skills?
A) systems analysis and design
B) integrating subsystems and systems
C) interpersonal skills and group dynamics
D) network operating systems
E) technological communication and presentation
D) network operating systems
37) Which of the following core competencies is part of an IS personnel’s business knowledge and skills?
A) cloud computing
B) technological communication and presentation
C) systems development life cycle
D) integrating subsystems and systems
E) virtualization
B) technological communication and presentation
38) Which of the following core competencies is part of an IS personnel’s systems knowledge and skills?
A) hardware platforms
B) virtualization
C) information gathering and analysis
D) cabling and network interface cards
E) application software
C) information gathering and analysis
39) Connecting host computers and their networks together to form even larger networks is called ________.
A) data mining
B) internetworking
C) ethernet framing
D) network simulation
E) queuing
B) internetworking
40) The process of connecting separate information systems and data to improve business processes and decision making is known as ________.
A) database development
B) business intelligence
C) systems integration
D) cloud computing
E) collaboration systems
C) systems integration
41) Which of the following types of information systems facilitates collaboration and knowledge sharing?
A) visualization system
B) word processor
C) intelligent system
D) electronic commerce system
E) social software
E) social software
42) Which of the following types of information systems enables people to communicate, team up, and coordinate with each other?
A) electronic commerce system
B) geographic information system
C) virtualization system
D) intelligent system
E) collaborative system
E) collaborative system
43) Which of the following types of information systems creates, stores, analyzes, and manages spatial data?
A) electronic commerce system
B) collaborative system
C) virtualization system
D) geographic information system
E) decision support system
D) geographic information system
44) Which of the following types of information systems enables customers to buy goods and services from a firm’s Web site?
A) supply chain management system
B) electronic commerce system
C) geographic information system
D) collaborative system
E) customer relationship management system
B) electronic commerce system
45) Which of the following types of information systems supports the coordination of suppliers, product or service production, and distribution?
A) supply chain management system
B) electronic commerce system
C) intelligent system
D) collaborative system
E) geographic information system
A) supply chain management system
46) Identify the purpose of a transaction processing system used in organizations.
A) to support the activities within a specific functional area of the firm
B) to handle day-to-day business event data at the operational level of the organization
C) to support interaction between the firm and its customers
D) to support the coordination of suppliers, product or service production, and distribution
E) to enable customers to buy goods and services from a firm’s Web site
B) to handle day-to-day business event data at the operational level of the organization
47) The purpose of a(n) ________ is to support and integrate all facets of the business, including planning, manufacturing, sales, marketing, and so on.
A) intelligent system
B) functional area information system
C) electronic commerce system
D) enterprise resource planning system
E) management information system
D) enterprise resource planning system
48) The purpose of an intelligent system is to ________.
A) enable people to communicate, collaborate, and coordinate with each other
B) create, store, analyze, and manage spatial data
C) emulate or enhance human capabilities
D) support the coordination of suppliers, product or service production, and distribution
E) produce detailed information to help manage a part of the firm
C) emulate or enhance human capabilities
49) Which of the following can be cited as an example of a supply chain management system?
A) procurement planning
B) market analysis
C) knowledge portal
D) sales force automation
E) product demand forecasting system
A) procurement planning
50) Identify the purpose of an office automation system.
A) to create, store, analyze, and manage spatial data
B) to provide access to databases in order to support quantitative decision making
C) to support a wide range of predefined day-to-day activities of individuals and small groups
D) to support interaction between the firm and its customers
E) to enable customers to buy goods and services from a firm’s Web site
C) to support a wide range of predefined day-to-day activities of individuals and small groups
51) With respect to the types of information systems used in organizations, a grocery store checkout cash register with a connection to a network is an example of a(n) ________.
A) intelligent system
B) functional area information system
C) decision support system
D) transaction processing system
E) electronic commerce system
D) transaction processing system
52) Microsoft’s Exchange/Outlook and Lotus Notes provide people with e-mail, automated calendaring, and online, threaded discussions, enabling close contact with others, regardless of their location. Identify the type of information system.
A) collaboration system
B) office automation system
C) data mining and visualization system
D) functional area information system
E) geographic information system
A) collaboration system
53) With respect to the types of information systems used in organizations, Amazon.com is an example of a(n) ________ system.
A) electronic commerce
B) geographic information
C) virtualization and data mining
D) supply chain management
E) office automation
A) electronic commerce
54) With respect to the types of information systems used in organizations, a word processor is an example of a(n) ________ system.
A) electronic commerce
B) supply chain management
C) office automation
D) geographic information
E) data mining and virtualization
C) office automation
55) With respect to the types of information systems used in organizations, an automated system for analyzing bank loan applications is an example of a(n) ________ system.
A) geographic information
B) electronic commerce
C) social software
D) visualization
E) intelligent
E) intelligent
56) With respect to types of information systems used in organizations, an inventory management and planning system is an example of a(n) ________ system.
A) geographic planning
B) management information
C) electronic commerce
D) virtualization
E) social software
B) management information
57) With respect to the types of information systems used in organizations, an Online Analytical Processing (OLAP) system is an example of a(n) ________ system.
A) data mining and visualization
B) geographic information
C) electronic commerce
D) office automation
E) social software and collaboration
A) data mining and visualization
58) With respect to the types of information systems used in organizations, a product demand forecasting system is an example of a(n) ________ system.
A) visualization
B) geographic information
C) decision support
D) social software
E) electronic commerce
C) decision support
59) With respect to the types of information systems used in organizations, sales force automation is an example of a(n) ________ system.
A) customer relationship management
B) electronic commerce
C) geographic information
D) supply chain management
E) data mining and visualization
A) customer relationship management
60) Financial, operations, and human resource management is an example of a(n) ________ system, with respect to the types of information systems used in organizations.
A) social software
B) data mining and visualization
C) geographic information
D) enterprise resource planning
E) electronic commerce
D) enterprise resource planning
61) Which of the following is used to describe the issues and standards of conduct as they pertain to the use of information systems?
A) virtual ethics
B) social informatics
C) cyber security
D) cloud computing
E) computer ethics
E) computer ethics
62) ________ is concerned with what information an individual should have to reveal to others in the workplace or through other transactions, such as online shopping.
A) Information accessibility
B) Information accuracy
C) Information privacy
D) Information asymmetry
E) Information piracy
C) Information privacy
63) Information about one’s identity and place of living is an example of ________.
A) behavioral data
B) geographic data
C) psychographic data
D) demographic data
E) attitudinal data
D) demographic data
64) Which of the following statements is true about the companies operating in the online world and a customer’s online privacy?
A) The vendor cannot track the Web pages a customer looks at.
B) The vendor cannot track what products a customer examines in detail.
C) The vendor is not capable of knowing the method of payment a customer chooses to use.
D) The vendor is not required by law to respect a customer’s privacy.
E) The vendor cannot know where a customer is having the product delivered.
D) The vendor is not required by law to respect a customer’s privacy.
65) The ________ Act of 1986 made it much more difficult for anyone, including the government, to eavesdrop on phone conversations.
A) Electronic Communication Modernization
B) Internet Privacy
C) Sarbanes-Oxley
D) Gramm-Leach-Bliley
E) Electronic Communications Privacy
E) Electronic Communications Privacy
66) WorldTravel (www.worldtravel.com) is a travel Web site that provides detailed information about the different places that tourists can visit across the globe. Additionally, it also helps visitors to book tickets and hotels in these destinations. Which of the following, if true, would most assure the customers about their online privacy?
A) WorldTravel, when collecting personal information, explicitly states the purpose of the information and that it will not be used for anything else.
B) WorldTravel informs its members that it is following the best practices in the industry.
C) WorldTravel, when collecting personal information, explicitly tells all its customers that the information collected will be protected by a third party who specializes in this domain.
D) WorldTravel decides not to send any spam mails to any of its members.
E) WorldTravel, when collecting personal information, explicitly tells all its customers that the information collected is protected under the Electronic Communications Privacy Act.
A) WorldTravel, when collecting personal information, explicitly states the purpose of the information and that it will not be used for anything else.
67) Which of the following steps should be taken by a person to ensure his privacy online?
A) avoid Web sites that are monitored by independent organizations
B) visit Web sites anonymously
C) adjust his Web browser settings to save cookies
D) ensure he receives a confirmation e-mail whenever he buys products online
E) maintain only one e-mail account and use it when making online purchases
B) visit Web sites anonymously
68) The gap between those individuals in our society who are computer literate and have access to information resources like the Internet and those who do not is referred to as the ________.
A) horizontal disparity
B) digital divide
C) electronic gap
D) power distance
E) knowledge divide
B) digital divide
69) Which of the following can be cited as an example of a digital divide?
A) Unlike Joey, Ryan has access to more books and good advice because he studies in a better school.
B) Unlike Ben, Claudia possesses superior analytical skills, which makes her better at mathematics.
C) Kevin has better chances of promotion when compared to Vincent because of his people skills.
D) Lora has access to more information than Frank because she knows how to operate a computer.
E) Sam is a good multitasker when compared to Neal, which makes him a better manager.
D) Lora has access to more information than Frank because she knows how to operate a computer.
70) A global project called One Laptop per Child is attempting to distribute low-cost laptop computers to children in developing countries around the world in an attempt to shrink the ________.
A) digital divide
B) systems integration
C) power distance
D) horizontal disparity
E) information privacy
A) digital divide