Milady Standard Cosmetology Chapter 4 Communicating For Success

Client Consultation
Also known as needs assessment; the verbal communication with a client that determines what the client’s needs are and how to achieve the desired results.
Effective Communication
The act of sharing information between two people (or groups of people) so that the information is successfully understood.
Reflective Listening
Listening to the client and then repeating, in your own words, what you think the client is telling you