MGT exam 1

Juan Perez is the president of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his ¬¬¬¬_______.
Conceptual skills
A managers _______skill is demonstrated in the way a manager relates to other people.
Human
Which of the following roles involve bargaining with others to meet the unit or departmental goals?
Negotiator
Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?
Intrapersonal
According to the text, what are the skills used by managers when performing the four functions of management?
Conceptual, human, and technical
Managerial activity is often characterized by routine, continuity, and lengthy time-frame.
False
Technical skills are utilized in the understanding and proficiency of general tasks.
False
Recognizing the value of employees involves the organizing role of management.
False
A project manager is also considered a staff manager because he or she is charged with coordinating people across several departments to accomplish a specific project.
False
First-line managers are responsible for setting organizational goals, defining strategies for achieving them, monitoring and interpreting the external environment, and making decisions that affect the entire organization.
False
After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for on company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?
Contingency View
Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?
Supply chain management
Beth Brant, production supervisor at Trustworthy tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a
Theory X Manager.
Positions organized in a hierarchy of authority is an important characteristic of
Bureaucratic organizations.
The management science perspective emerged after WWII to treat problems associated with
modern global warfare.
Scientific management developed a standard method for performing each job.
True
A contingency view perceives every situation as unique.
False
Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.
False
Standardization of work and wage incentives are characteristics of behavioral science.
False
Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.
True
Culture can be defined as the ability to speak different languages.
False
Employees of an organization are considered part of the general environment.
False
Over the last four years, the weakened U.S. economy has had a devastating impact on small business.
True
A ceremony is a planned activity at a special event that is conducted for the benefit of an audience.
True
McDonalds, Burger King, and Checkers are competitors since all three sell fast food to individuals.
True
An object, act, or event that conveys meaning to others is referred to as a
Symbol
What is likely to happen to organizations that pay little attention to either cultural values or business results?
Unlikely to survive for long
If a company emphasizes that “no purchase is complete until the customer is satisfied,” then it’s
using a slogan to present their values to customers and employees.
All of these are a part of an organization’s task environment Except
Employers
Which of the following is Not a part of adapting the organization to changes in the environment for coping with high environmental uncertaintly?
Advertising/public relations
Which of the following is a sociocultural factor in the international environment?
Language
A country’s physical facilities that support economic activities make up its
Infrastructure
_____________places an emphasis on a worldwide perspective.
Geocentric companies
In 2010, which of the following countries formed a free trade area with the ten countries that make up the Association of Southeast Asian Nations (ASEAN)?
China
What is exporting?
All of these
When an organization has a humanistic attitude, it values employees as an end in themselves.
True
The criterion traditionally used to classify countries as developed or developing is per capita income.
True
Culture shock refers to a person’s ability to use reasoning and observation skills to interpret unfamiliar gestures and situations and devise appropriate behavioral responses.
False
The term “top of the pyramid” refers to the more than four billion people who earn the least, as defined by per capita income.
False
A high performance orientation means that a society encourages toughness, assertiveness, and competitiveness.
False
In the spokesperson role a manager forwards information to other organization members.
False
Which of the following is an informational role according to mintzberg?
Monitor Role
Standardization of work and wages incentives are characteristics of behavioral science
False
Closed systems must interact with the environment to survive
False
The raw materials that organizations use to produce its outputs are provided by customers
False
An organization developed for the purpose of eliminating tariffs between Canada and the USA is called the The north American freedom of tariffs administration (NAFTA)
False
According to Managers shoptalk in chapter 4 being on time for appointments is very important in brazil
False
________matches with the postconventional level of personal moral development
servent leadership
Free choice lies between the domains of codified law and ethics.
False
In the definition of an organization, deliberately structured means being made up of two or more people and designed to achieve some outcomes.
False
Managers need a new approach that relies less on command and control and more on communication and coordination in the new world or work.
True
Mary Parker Follett thought of leadership as ____________ rather than techniques.
People
According to mangers shoptalk of chapter 2, North American executives are more likely to use tools such as
Strategic alliances and collaborative innovation.
Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?
Achievement culture
The international dimension of the external environment represents events originating in foreign countries as well as opportunities for U.S. companies in other countries.
True
The countries experiencing political, ethnic and religious stability face the greatest threat of violence.
False
According to the GLOBE project, a society with a high performance orientation places high emphasis on performance and rewards people for performance improvements and excellence.
True
Individuals, at the preconventional level, are concerned with external rewards and punishments and obey authority to avoid detrimental personal consequences.
True
If something is ethical, it must not be illegal.
False
All managers have to pay attention to costs and according to research, the best way to improve organizational effectiveness is by severe cost cutting.
False
Juan Perez is the President of WV Railroad. His organization issues related to the environment, government regulation, and competition. He will need to rely primarily on his
Conceptual skills
There are four companies to the system theory inputs, outputs, feedback and the customers
False
The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as
continuous improvement
Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?
Sociocultural dimension
If a company emphasizes that “no purchase is complete until the customer is satisfied” then its
using a slogan to present their values to customers and employees.
Which of the following is a sociocultural factor in the international environment?
Language
A greenfield venture is an entry strategy in which the organization is involved in managing its production facilities in a foreign country.
False
The great majority of managers operate at level two, the conventional level.
True
Procedural justice requires that rules be state clearly, consistently and impartially and administered fairly.
True
According to the book’s model for judging corporate social performance, social responsibility is divided into what four sections?
Discretionary, legal, economic, and ethical
Which of these is true about the policy a bank adopts towards its investing of depositor’s money?
It is an expression of its philosophy of social responsibility
Which of the following is not one of the Moral rights that could be considered during decision-making?
The right to invade privacy
Which of these refers to procedural justice?
The concept that rules should be clearly stated and consistently and impartially enforced.
Human beings have fundamental rights and liberties that cannot be taken away by another individual’s decision. This ethical decision making approach is known as the
moral-rights approach.
Level 3 of the Personal Moral Development model is Conventional.
False
The moral agent is an individual who must make an ethical choice in an organization.
True
Economic, legal , ethical, and discretionary responsibilities are the four areas of social responsibility, which can be used to evaluate corporate social performances.
True
Utilitarian, individualism, moral-rights, and objective dualism are the four approaches that guide ethical decision-making.
False
The great majority of managers operate at level two, the conventional level.
True
____________ are associated with surface level of organizational culture.
Manners of dress