MGSC 300 Chp 2

Members of a team in a company need to understand business processes since they need to
evaluate new technologies.
TRUE
Creating an abstraction or model of their company’s current process helps a team have an
informed and better discussion about developing new business processes.
TRUE
A ________ is a network of activities for accomplishing a business function.
A) process capital
B) task force
C) business portfolio
D) business process
D) business process
In the swimlane format, the specific tasks that need to be accomplished as part of a business
process are known as ________.
A) decisions
B) resources
C) activities
D) databases
C) activities
A ________ is a subset of the activities in a business process that is performed by an actor.
A) sequence flow
B) resource
C) swimlane
D) role
D) role
Activities within a business process are shown in ________.
A) circles
B) rectangles with rounded corners
C) squares
D) diamonds with rounded corners
B) rectangles with rounded corners
According to the business process modeling notation standard, the start of a business process
is symbolized by a ________.
A) circle having a thick border
B) circle having a narrow border
C) square having a thick border
D) square having a narrow border
B) circle having a narrow border
Which of the following statements is true about roles in a business process?
A) A role is the superset of the activities in a business process.
B) Roles are grouped in swimlane diagrams according to the number of actors involved.
C) The name of a role is written at the top of a swimlane.
D) A particular role can be fulfilled by just one person.
C) The name of a role is written at the top of a swimlane.
Which of the following statements is true of the swimlane format?
A) It lists the names of actors on the top to specify individual roles.
B) It specifies the tasks that need to be accomplished as part of a business process.
C) It illustrates the flow of activities involved in a business process using grids.
D) It uses numerals to indicate the start and end of a business process.
B) It specifies the tasks that need to be accomplished as part of a business process.
According to the business process modeling notation, the end of a business process is
symbolized by a ________.
A) circle having a thick border
B) circle having a narrow border
C) square having a thick border
D) square having a narrow border
A) circle having a thick border
A(n) ________ is a collection of data that is stored within a business process.
A) repository
B) sequence flow
C) activity
D) resource
A) repository
________ represent the movement of data from one activity to another.
A) Data charts
B) Data buses
C) Data modules
D) Data flows
D) Data flows
According to the business process modeling notation standard, an activity with a boxed plus
sign inside it indicates a ________.
A) subprocess
B) data flow
C) sequence flow
D) data repository
A) subprocess
Which of the following statements is true about business process modeling notation?
A) Sequence flows are indicated by dashed lines.
B) Data flows are indicated by solid labeled lines.
C) A circle with thin border represents a decision.
D) The medium of data flow is represented by thick solid lines.
D) The medium of data flow is represented by thick solid lines.
A role is a subset of activities in a business process.
TRUE
Swimlane diagram is a graphical arrangement in which all the activities for a given role are
shown in a single vertical lane.
TRUE
In some business cases, a role can be fulfilled by an information system.
TRUE
According to the business process modeling notation standard, the start of a business process
is symbolized by a circle having a thick border.
FALSE
According to the business process modeling notation standard, the end of a business process
is symbolized by a circle having a narrow border.
FALSE
According to the business process modeling notation standard, solid lines between activities
are called sequence flows.
TRUE
A collection of files on the Internet is a repository.
TRUE
Data flows represent the movement of data from one activity to another.
TRUE
A repository can be printed records stored in a shoebox or a collection of files in the cloud.
TRUE
In a business process modeling notation diagram, the medium of data delivery is very
important.
FALSE
What is a business process? How are business process modelling notations used in business
processes?
A business process is a network of activities for accomplishing a business function.
The business process modelling notation is an international standard for creating business
process diagrams. These notations are used in the constructing diagrams of business processes.
Briefly describe activities and roles in swimlane format.
Swimlane format is a graphical arrangement in which all of the activities for a given
role are shown in a single vertical lane. Each swimlane has activities, which are specific tasks
that need to be accomplished as part of the process. A role is a subset of the activities in a
business process that is performed by an actor, which is a person, group, department,
organization, or information system. The name of the role is written at the top of a swimlane, not
people’s names. This is because a given role may be fulfilled by many people, or the organization
may change the people who are assigned to a given role.
Briefly describe a repository.
A repository is a collection of data that is stored within a business process. A repository
can be a cardboard box, a notebook, a list, an Excel spreadsheet, a database, or even a collection
of databases. For the purpose of documenting a business process, the particular medium in which
repository data is stored is unimportant.
Briefly describe data flows.
According to the business process modeling notation (BPMN), the labeled dashed lines
are called data flows. They represent the movement of data from one activity to another. The
data can be delivered via email, text message, over the phone, by fax, or by some other means. In
a BPMN diagram, the medium of the data delivery is also unimportant.
________ is the ratio of benefits to costs.
A) Effectiveness
B) Efficiency
C) Scalability
D) Performance rating
B) Efficiency
Which of the following statements is true of the dimensions to measure process quality?
A) Process effectiveness is determined by the ratio of benefits to costs.
B) An effective business process enables an organization to accomplish its strategy.
C) If two versions of a business process create the same benefit, the higher cost version is more
efficient.
D) Cost of infrastructure is not included under cost of business process.
B) An effective business process enables an organization to accomplish its strategy.
The outermost components of the information systems framework ________.
A) can take action
B) can be automated to reduce human intervention
C) form a bridge between the human and computer sides
D) represent sunk costs
A) can take action
The software and procedure components of the information systems framework are
________.
A) actors
B) sets of instructions
C) the outermost components
D) bridges between the human side and the computer side
B) sets of instructions
The ________ component of the information systems framework provides instructions for
people.
A) procedure
B) software
C) hardware
D) data
A) procedure
In an information systems framework, ________ is the bridge between the computer side on
the left and the human side on the right.
A) hardware
B) software
C) procedure
D) data
D) data
Which of the following components of an information system play the role of actors?
A) software and people
B) procedures and people
C) data and people
D) hardware and people
D) hardware and people
When activities formerly done by people following procedures are moved to computers that
perform the work by following instructions in software, the activities are said to be ________.
A) outsourced
B) automated
C) documented
D) systematized
B) automated
Automation of a process activity consists of moving work from the ________ of the
symmetrical five-component framework.
A) software side to the human side
B) data side to the procedure side
C) human side to the computer side
D) software side to the hardware side
C) human side to the computer side
Which of the following statements is true of using an information system to improve process
quality?
A) Information systems that are most user friendly are also most cost effective.
B) Information systems are most effective at improving process quality if they are developed
solely by technical personnel.
C) Information systems can improve process efficiency but not process effectiveness.
D) Information systems that are labor saving may not be efficient.
D) Information systems that are labor saving may not be efficient.
Process effectiveness and process efficiency are the two dimensions in which the process
quality can be measured.
TRUE
An effective business process enables an organization to accomplish its strategy.
TRUE
Effectiveness is the ratio of benefits to costs.
FALSE
An activity is considered to be automated when it is characterized by people following
procedures.
FALSE
The outermost components of the symmetrical five-component framework of information
systems are data and procedures.
FALSE
In the five-component framework of information systems, the actors are hardware and
people.
TRUE
In the five-component framework of an information system (IS), data is the bridge between
the computer side and the human side.
TRUE
In an information systems framework, data is considered to be a part of the computer side.
FALSE
In an information systems framework, software and procedure components are both sets of
instructions.
TRUE
Procedures act as the bridge between the computer and human sides of the five-component
framework of an information system (IS).
FALSE
Automation is the process in which the work is transferred from human side to computer
side.
TRUE
Automation moves work from the software component to the hardware component.
FALSE
One of the major benefits of an information system is that it improves process quality.
TRUE
Information systems can improve process efficiency but not process effectiveness.
FALSE
Describe the process of automation against the background of the five-component framework
of an information system.
The five components of an information system are hardware, software, data,
procedures, and people. They are arranged symmetrically in the framework. The outermost
components, hardware and people, are both actors-they take action. The software and procedure
components are both sets of instructions: Software is instructions for hardware, and procedures
are instructions for people. Finally, data is the bridge between the computer side on the left and
the human side on the right. When an activity in a business process is handled by an automated
system, it means that work formerly done by people following procedures has been moved so
that computers now do that work by following instructions in software. Thus, the automation of a
process activity consists of moving work from the right-hand side of the five-component
information system (IS) framework to the left.
Describe the benefits of using an information system to store vendor and product-related
data.
In order to select a vendor, a buyer has to gather data about vendors and products,
make analyses of costs and margins, and store the results of those analyses. If an information
system (IS) is not used to store these results, accessing past records and results will require a
manual search. An IS makes the process of finding reliable data and reports faster and more
reliable, improving the efficiency and quality of the business process.
________ is defined as recorded facts or figures.
A) Information
B) Substance
C) Data
D) Content
C) Data
John’s height is 6 feet 3 inches. This is a type of ________.
A) data
B) information
C) procedure
D) content
A) data
The fact that Joe works nine hours per day is an example of ________.
A) sample
B) content
C) information
D) data
D) data
People can perceive different information from the same data.
TRUE
Repositories are collections of data.
TRUE
Data presented in a meaningful context is known as information.
TRUE
Information is data processed by grouping, comparing, or other similar operations.
TRUE
Data is knowledge derived from information.
FALSE
Average wage is knowledge that can be derived from the data of individual wages.
TRUE
Define information.
The most common definition of information is that information is knowledge derived
from data. It can also be defined as the data presented in a meaningful context. The data can be
processed by summing, ordering, averaging, grouping, comparing, or other similar operations.
Explain data with an example.
Data is defined as recorded facts or figures. Information is knowledge derived from
data. The facts that an employee of an organization earns $17.50 per hour and that another
employee of the same organization earns $25.00 per hour are examples of data.
Which of the following refers to information that is based on correct and complete data and
has been processed correctly, as expected?
A) relevant information
B) measurable information
C) accurate information
D) timely information
C) accurate information
The effectiveness of new online ad programs needs to be evaluated based on the frequency at
which a customer clicks those ads. Identify the most effective and efficient method to analyze
this data.
A) The click ratios must be tracked in real time.
B) The data must be saved in batches and processed a few hours later.
C) The clicks can be monitored for a short period of time and can be integrated for the total time.
D) The sample time at which the maximum data is accumulated is assumed to prevail for the
entire cycle.
B) The data must be saved in batches and processed a few hours later.
Which of the following is a characteristic of good data?
A) It must be available in the cloud storage.
B) It must be more than just barely sufficient.
C) It must be based on incomplete data.
D) It must be contextually relevant.
D) It must be contextually relevant.
Which of the following statements is true about data characteristics of quality information?
A) Information systems that produce real-time data are less expensive than those that produce
data at a later time.
B) The timeliness of information can be measured against events.
C) Accurate information can be conceived from inaccurate data.
D) Data that appears on any Web page is reliable.
B) The timeliness of information can be measured against events.
Which of the following information is good information for the CEO of a call center?
A) hourly variance reports of performance parameters in each queue
B) daily report of calls attended by each employee
C) real-time information about the average time spent per call by employees
D) department-level averages of revenue generation figures
D) department-level averages of revenue generation figures
________ information is information that directly pertains both to the context and to the
subject.
A) Timely
B) Relevant
C) Measurable
D) Expensive
B) Relevant
Which of the following statements is true regarding the characteristics of good information?
A) Information needs to be more than just barely sufficient for the purpose for which it is
generated.
B) Information must hold an appropriate relationship between its cost and value.
C) Accurate information can be based on incomplete data.
D) Good information is just recorded facts and figures.
B) Information must hold an appropriate relationship between its cost and value.
As long as information is relevant and timely, it need not always be complete.
FALSE
Data delivered with active graphics need not be cross-checked for accuracy.
FALSE
Accurate information is based on correct and complete data, and has been processed
correctly.
TRUE
Users develop work-arounds when data from an information system is unreliable.
TRUE
Timeliness of information can be measured against a calendar.
TRUE
The quality of thinking determines the quality of the information that is produced.
TRUE
Data needs to be sufficient for the purpose for which it is generated, but just barely so.
TRUE
Accurate data should be relevant both to the context and to the subject.
TRUE
All data about an organization are relevant to the higher management.
FALSE
For data to be worth its cost, an appropriate relationship must exist between the cost of data
and its value.
TRUE
Information systems should not be subject to the same financial analyses to which other
assets are subjected.
FALSE
Describe accurate information. Why does an information system that provides accurate
information crucial to an organization?
Good information is accurate information, which is based on correct and complete data,
and it has been processed correctly as expected. Accuracy is crucial; business professionals must
be able to rely on the results of their information systems. The IS function can develop a bad
reputation in an organization if a system is known to produce inaccurate data. In such a case, the
information system becomes a waste of time and money as users develop work-arounds to avoid
the inaccurate data.
Explain the importance of timeliness of information in an organization.
Good information requires that data be available in time for its intended use. A
monthly report that arrives six weeks late is most likely useless. In such a case, the data has
arrived long after the decisions that needed that information have been made. An information
system that sends a poor customer credit report after the goods have been shipped is unhelpful
and frustrating. Timeliness can be measured against a calendar (six weeks late) or against events
(for example, before shipping).
In some cases, developing systems that provide data in near real time is much more difficult
and expensive than producing data a few hours later. Provide an example that supports this
statement.
A person who works in marketing needs to be able to assess the effectiveness of new
online ad programs. He or she wants an information system that will not only deliver ads over
the Web, but one that will also enable him or her to determine how frequently customers click on
those ads. In this case, determining click ratios in near real time will be very expensive; saving
the data in a batch and processing it some hours later will be much easier and cheaper.
If the user can manage with data that is a day or two old, the system will be easier and cheaper to
implement.
Describe relevant data. Explain the importance of relevant data in an organizational context.
Relevant data is data that directly pertains to both the context and the subject.
Considering context, a CEO needs data that is summarized to an appropriate level for his or her
job. A list of the hourly wage of every employee in the company is unlikely to be useful. More
likely, the CEO needs average wage information by department or division. A list of all
employee wages is irrelevant in this context.
Data should also be relevant to the subject at hand. If data about short-term interest rates is
required to find a possible line of credit, then a report that shows 15-year mortgage interest rates
is irrelevant.
Why is it important for data to be just barely sufficient?
Data needs to be sufficient for the purpose for which it is generated, but just barely so.
People are inundated with data; one of the critical decisions that people make each day is what
data to ignore. The higher one rises into management, the more data one will be given, and
because there is only so much time, the more data one will need to ignore. So data should be
sufficient, but just barely.
What are the costs associated with data? When is data considered to be worth its cost?
Data is not free. There are costs for developing an information system, costs of
operating and maintaining that system, and costs of time and salary for reading and processing
the data the system produces. For data to be worth its cost, an appropriate relationship must exist
between the cost of data and its value.
________ are useful when a team needs to meet on some topic but everyone cannot meet at
the same time.
A) Blogs
B) Discussion forums
C) Wikis
D) Surveys
B) Discussion forums
Discussion forums are one of the nice-to-have features in a collaboration tool.
TRUE
Why should a team choose to use a collaboration information system?
Collaboration is critical in business, and numerous software vendors and open source
developers have created computer programs to facilitate various collaborative tasks. Once a team
learns how to use the tools and has developed procedures for using them, teamwork will be
easier. The team will no longer need to get everyone together face-to-face. It will no longer lose
documents; it will be able to determine who is contributing and who is not. Another reason for
using collaboration tools is that it will create better results. Such systems facilitate feedback and
iteration. Each team member can produce documents, and others can comment and make
revisions to them.
Synchronous communication is said to occur if ________.
A) communication occurs between people in different time zones
B) there is a flow of communication according to the hierarchical structure
C) members of various teams work on the same task
D) all members of a team meet at the same time
D) all members of a team meet at the same time
Which of the following is an example of synchronous communication?
A) email
B) team survey
C) multiparty text chat
D) discussion forum
C) multiparty text chat
________ communication occurs when team members do not meet at the same time.
A) Asynchronous
B) Synchronous
C) Procedural
D) Nonprocedural
A) Asynchronous
Which of the following is an example of asynchronous communication?
A) multiparty text chat
B) videoconferencing
C) email
D) webinar
C) email
If participants do not meet in the same place, and possibly not at the same time, it can be
regarded as a ________ meeting.
A) concurrent
B) parallel
C) synchronous
D) virtual
D) virtual
If a virtual meeting is synchronous, participants can interact with each other through
________.
A) discussion forums
B) videoconferencing
C) email
D) team surveys
B) videoconferencing
________ are virtual meetings in which attendees view one of the attendees’ computer
screens for formal and organized presentations.
A) Discussion forums
B) Screen-sharing applications
C) Conference calls
D) Webinars
D) Webinars
________ is a type of asynchronous communication in which a group member can post an
entry, an idea, a comment, or a question, and other group members respond to it later, at their
convenience.
A) Multiparty text chat
B) Videoconferencing
C) Webinar
D) Discussion forum
D) Discussion forum
________ is a type of asynchronous communication where one person creates a list of
questions to which other users respond.
A) Multiparty text chat
B) Team survey
C) Webinar
D) Whiteboard
B) Team survey
Asynchronous communication occurs when team members do not meet at the same time.
TRUE
A face-to-face meeting is an example of asynchronous communication.
FALSE
Virtual meetings can be synchronous or asynchronous.
TRUE
Wikis are a virtual meeting in which attendees view one of the attendees’ computer screens
for a more formal and organized presentation.
FALSE
Videoconferencing is likely to be less intrusive than text chat.
FALSE
Email is a tool used for synchronous communication.
FALSE
In team surveys, one team member creates a list of questions and the other team members
respond.
TRUE
Explain synchronous and asynchronous communications in organizations with examples.
Synchronous communication occurs when all team members meet at the same time.
Face-to-face meetings and conference calls are examples of synchronous communication.
Asynchronous communication occurs when team members do not meet at the same time. Email,
discussion forums, and team surveys are examples of asynchronous communication. Virtual
meetings in which participants do not meet in the same place and possibly not at the same time
can be both synchronous and asynchronous. If the virtual meeting is synchronous (all meet at the
same time), participants can use conference calls, webinars, or multiparty text chat. A webinar is
a virtual meeting in which attendees view one of the attendees’ computer screens for a more
formal and organized presentation. Videoconferencing is another synchronous method. When a
team must meet asynchronously, most members try to communicate via email.
Which of the following is a content sharing technique which is least effective for
collaborations in which there are many document versions or for which there is a desire for
content control?
A) email with attachments
B) Microsoft SharePoint
C) Google Docs
D) file server
A) email with attachments
Which of the following statements is true of shared content with version management?
A) Content sharing methods that provide version management cannot accommodate concurrent
work.
B) Version management systems provide version control.
C) Version management makes it impossible to know when and by whom the document was
changed.
D) Content sharing systems that provide version management can track changes to documents.
D) Content sharing systems that provide version management can track changes to documents.
Which of the following tools helps share content with version management features?
A) Skype
B) Google Docs
C) emails with attachments
D) file server
B) Google Docs
Which of the following statements is true of Google Drive?
A) Users receive an email when a document is made available to them.
B) Documents are stored on the Google Drive server.
C) Document revisions are tracked with extensive details of changes made.
D) Microsoft Excel documents cannot be uploaded to Google Drive.
A) Users receive an email when a document is made available to them.
Which of the following systems provides version control while sharing content?
A) Microsoft SharePoint
B) LinkedIn
C) emails with attachments
D) locked files hard disks
A) Microsoft SharePoint
In version control systems, shared documents are placed into shared directories called
________.
A) vaults
B) libraries
C) workspaces
D) records
B) libraries
Which of the following statements is true of Microsoft SharePoint?
A) It does not facilitate permission-limited activity.
B) It converts shared documents to the Google Docs format.
C) It facilitates the continuation of workflow defined for a document even when any of its
members disapproves the document.
D) It does not allow users to edit a document if it has been checked out by another user.
D) It does not allow users to edit a document if it has been checked out by another user.
The degree of version management is very high in email with attachments.
FALSE
Storing documents on servers is better than using email attachments because documents have
a single storage location.
TRUE
Version management systems facilitate tracking changes to documents and provide features
and functions to accommodate concurrent work.
TRUE
A Google account or a Gmail account is not essential to access Google Drive.
FALSE
Version management systems provide version control.
FALSE
In version control systems, shared documents are placed in shared directories, sometimes
called libraries.
TRUE
The document checkout feature in SharePoint allows users to simultaneously edit documents.
FALSE
Workflows cannot be defined on Microsoft SharePoint for multistage business processes.
FALSE
What is version management and why is it important?
Every collaborative project involves sharing of content. Although email is simple, easy,
and readily available, it will not suffice for collaborations in which there are many document
versions or for which there is a desire for content control. Storing documents on servers is better
than using email attachments because documents have a single storage location. They are not
scattered in different team members’ email boxes. However, without any version management it
will be impossible to know who changed the document and when. Version management is a
technique used for sharing electronic content. Systems that provide version management track
changes to documents and provide features and functions to accommodate concurrent work.
Google Drive and Microsoft One Drive are examples of systems that provide version
management.
Explain version control with a simple example.
Version control is the process of limiting the actions that can be taken by a particular
user on shared documents. Version management systems improve the tracking of shared content
and potentially eliminate problems caused by concurrent document access. They do not,
however, provide version control. With version control systems, each team member is given an
account with a set of permissions. Shared documents are placed into shared directories, which
are sometimes called libraries. Furthermore, document directories can be set up so that users are
required to check out documents before they can modify them. When a document is checked out,
no other user can obtain it for the purpose of editing it. Once the document has been checked in,
other users can obtain it for editing. Microsoft SharePoint is the most popular version control
application for general business.
Which of the following statements is true of collaboration tools?
A) Team members cannot request SharePoint to send emails when certain events occur.
B) Google Grid permits only the uploader to make changes to a task list and does not allow
simultaneous edits.
C) The standard task list in SharePoint can readily be modified to include user-customized
columns using SharePoint.
D) Google Grid allows only one user to edit a document at a time.
C) The standard task list in SharePoint can readily be modified to include user-customized
columns using SharePoint.
Which of the following statements is true of Google Grid?
A) It restricts the edit permission on documents to the creator of tasks.
B) It does not allow simultaneous edits.
C) It deals with video and audio files.
D) It provides version history showing the changes made by users to task lists.
D) It provides version history showing the changes made by users to task lists
The alerts feature in SharePoint ________.
A) sends a team member an email whenever a task is assigned to him or her
B) requires team members to check the task list for new tasks every hour
C) does not support customization of email requests
D) can send emails only when an existing task is deleted
A) sends a team member an email whenever a task is assigned to him or her
SharePoint can be configured to send email alerts when certain events occur.
TRUE
SharePoint includes a built-in content type for managing task lists that provides robust and
powerful features.
TRUE
Explain the importance of Microsoft SharePoint in task management.
Microsoft SharePoint has a robust task management capability. It contains a built-in
content type for managing task lists that provides powerful features. The standard task list stores
data such as title, assigned to, due date, status, predecessors, and other useful task data. Users can
also add their own data to the default format of the task list. With SharePoint, it is possible to
filter task lists to show only incomplete tasks, or only tasks that have been completed. Alerts are
a feature in SharePoint task lists that can send emails to a team member when certain events
occur. If a task is assigned to a person, alerts can send an email. This feature means that team
members need not continually check the task list for new tasks.
With the ________ collaboration tool set, a participant should be able to collaborate with his
or her team, though he or she will get little support from the software.
A) Minimal
B) Optimal
C) Good
D) Comprehensive
A) Minimal
With the ________ collaboration tool set, participants have the ability to conduct multiparty
audio and video virtual meetings and the support for concurrent access to document, spreadsheet,
and presentation files, but they will have to rely on third-party tools to use surveys, wikis, and
blogs.
A) Minimal
B) Optimal
C) Good
D) Comprehensive
C) Good
The ________ collaboration tool set has a large set of features, including content
management and control, workflow control, online meetings in which participants can view
shared whiteboards, applications, and monitors.
A) Minimal
B) Basic
C) Good
D) Comprehensive
D) Comprehensive
Which of the following statements is true of collaboration tool sets?
A) The Good collaboration tool set has built-in discussion boards.
B) The Comprehensive collaboration tool set takes the longest time to learn.
C) The Good collaboration tool set includes workflow control as an inbuilt feature.
D) The Minimal collaboration tool set allows sharing of video files.
B) The Comprehensive collaboration tool set takes the longest time to learn.
Which of the following statements is true of a product power curve for collaborative tool
sets?
A) A flat line on a power curve means the user is increasing the utility gained from the product.
B) At time zero, the ideal power curve is at zero.
C) The power curve of a Minimal collaboration tool set rises steadily with time.
D) The power curve of a Comprehensive collaboration tool set has a longer flat spot in the
beginning.
D) The power curve of a Comprehensive collaboration tool set has a longer flat spot in the
beginning.
With the Minimal collaboration tool set, a participant should be able to collaborate with his
or her team, though he or she will get little support from the software.
TRUE
The Good collaboration tool set includes content management and control, workflow control,
online meetings in which participants can view shared whiteboards, applications, and monitors.
FALSE
In the product power curve, the Minimal product set has some power at time zero.
TRUE
While using the Minimal collaboration tool set, it must be ensured that one user’s work does
not conflict with another’s.
TRUE
What are the three sets of collaboration tools?
The three sets of collaboration tools are the Minimal, Good, and Comprehensive tool
sets. Their features are as follows:
1. The Minimal collaboration tool set has the minimum possible set of tools. With this set, a
participant should be able to collaborate with his or her team, though he or she will get little
support from the software.
2. With the Good collaboration tool set, a participant will have the ability to conduct multiparty
audio and video virtual meetings, and he or she will also have support for concurrent access to
document, spreadsheet, and presentation files.
3. The Comprehensive collaboration tool set has a full set of features, including content
management and control, workflow control, online meetings in which participants can view
shared whiteboards, applications, and monitors.