MCQ Ch 1-3 Additional

1 Utilization is most closely associated with…
a) Productivity
b) Capacity
c) Speed
d) Quality
b) Capacity
2 The dimension of flexibility is most important in…
a) Producing standard products
b) Producing standardize services
c) Producing customized products
d) Producing customized ser
Producing customized ser
3 Match the three broad areas of management decisions in operation management with the relevant time fences.
1. Tactical decisions 2. Strategic decisions 3. Operational planning
A. Short range B. Medium range C. Long range
a) 1-A, 2-B, 3-C
b) 1-B, 2-A, 3-C
c) 1-C, 2-B, 3-A
d) 1-B, 2-C, 3-A
d) 1-B, 2-C, 3-A
4 The operational management transformation process in the trucking industry is primarily which of the following.
a) Physical
b) Locational
c) Exchange
d) Storage
b) Locational
All of the following are reasons service sector productivity is lower than manufacturing except
a) Service sector workers are low-skilled
b) Quality output is hard to measure
c) Contact with the customer is greater in the service sector
d) Services are more difficult to automate
Service sector workers are low-skilled
6. The degree to which a process generates outputs with the minimal consumption of inputs, or generates a maximum amount of output for a given amount of input is called…
a) Productivity
b) Value
c) Efficiency
d) Effectiveness
d) Effectiveness
7 Productivity measures provide a means to
a) Track trends
b) Design bonus compensation
c) Discover improvement opportunity
d) All are correct
d) All are correct
8 At a basic level, customer satisfaction should be measured in three areas. Which of the following is not one of those areas?
a) Goods quality
b) Service quality
c) Response time
d) Sales/square foot
d) Sales/square foot
9. Which is not considered to be a major performance capability for manufacturing companies?
a) Flexibility of variety
b) Quality
c) Capacity
d) Flexibility of volume
Capacity
10 Which of the following is NOT an example of the shift of power from producers to consumers
a) Increasingly higher quality products
b) A focus on shorter deliver times
c) Less emphasis in reducing labor and materials costs
d) Better utilization of facilities
c) Less emphasis in reducing labor and materials costs
11 Higher productivity derived from efficient operations leads to…
a) More expensive goods and services
b) Lower cost of goods and services
c) Lowe discretionary incomes for customers
d) Increased dependence on expensive labor
b) Lower cost of goods and services
12 Contemporary operations managers would NOT define quality in terms of…
a) Physical and measurable defects
b) On time delivery
c) After the sales services
d) Profits
d) Profits D
13 The competitive priority that is affected most substantially by performance reward system decision is
a) Flexibility
b) Cost
c) Dependability
d) Response time
b) Cost
14 A business’ strength is often called its
a) Order winner
b) Core competency
c) Order qualifier
d) Strategy
b) Core competency
15 Process thinking causes managers to address critical process elements including
a) Activities
b) Inputs and outputs
c) Flows, structure, resources, and metrics
d) All of the options are correct
d) All of the options are correct D
16 Which of the following are NOT an OM operations planning and control issue
a) What jobs do we work on today or this week
b) To whom do we assign what task
c) What jobs have priority
d) How much capacity do we need
d) How much capacity do we need D
17 Which of the following decisions is the broadest
a) Strategic
b) Tactical
c) Operational planning and control
d) Shop floor control
a) Strategic
18 A low cost business strategy refers to
a) Selling products/services at the cheapest possible prices
b) Selling products/services at the lower income segment of the market
c) Producing products/services at their lowest possible costs
d) Producing products/services with the lowest cost features
c) Producing products/services at their lowest possible costs
19 As a competitive priority, flexibility refers to a firm’s
a) Ability to offer a variety of prices
b) Ability to quickly change to a new line of product
c) Ability to export to any country
d) Ability to absorb fluctuations and demands
b) Ability to quickly change to a new line of produc
20 Physical goods can be differentiated from services in the operations management process by
a) Longer lead time and they can be inventoried
b) More capital intensive and short lead times
c) More labor intensive and longer lead times
d) More expensive and easier to control
a) Longer lead time and they can be inventoried
21 Which of the following statements about operations management process is NOT TRUE
a) Inputs to operations management process can be materials, people, and/or information
b) Outputs of operations management processes are always tangible goods
c) Operations management processes involve transformation of inputs into valuable outputs
d) Design of operations process should reflect what customers want
b) Outputs of operations management processes are always tangible goods
22 To an operations manager the “Critical Customer” is
a) The person who buys a product
b) The person who uses the product
c) The person who has the greatest impact on design, sales, and growth opportunities for the product
d) None of the above
c) The person who has the greatest impact on design, sales, and growth opportunities for the product
23 Which functional activities are the most related to operations management attempts to manage the flow of materials and information in a firm?
a) Finance, accounting, and supply management
b) Logistics, finance, and supply management
c) Logistics, supply, and customer management
d) Customer, finance, and logistics management
c) Logistics, supply, and customer management
24 Measurements taken at various points in the transformation process for control purposes are called
a) Plans
b) Directions
c) Controls
d) Feedback
d) Feedback D
25 Processes are made up of
A) Activities
B) Capabilities
C) Value
D) Value components
A) Activities
26 According to the resource/profit model, the overriding objective of the business is:
A) Profit
B) Value
C) Strategy
D) Profitability
D) Profitability