Analyzing markets to determine challenges and opportunities, and finding the information needed to make good decisions.
A testable prediction, often implied by a theory
A group interview technique that obtains data through discussion between research participants in a group setting.
A series of steps followed to solve problems including collecting data, formulating a hypothesis, testing the hypothesis, and stating conclusions.
Market research process
define the problem, analyze the situation, get problem specific data, interpret data, solve the problem; application of the scientific method
displays up-to-the-minute marketing data in an easy-to-read format
Data that you gather yourself (not from secondary sources such as books and magazines).
Data previously collected for any purpose other than the one at hand
Goods and services
How good something is
Groups of associated items, such as those that consumers use together or think of as part of a group of similar products.
The number of different items in a merchandise category, a selection of something
product within a product line, each product may have a different target or strategy
The degree of brand loyalty in which a customer prefer one brand over competitive offering
A customer’s awareness that the brand exists and is an alternative purchase
Law passed in 1964 that established procedures for protecting trademarks that allows private parties to obtain a search a seizure for counterfeit items
a 1975 law requiring that producers provide a clearly written warranty if they choose to offer any warranty
Promise to repair or replace a faulty product
Business demand that ultimately comes from (derives from) the demand for consumer goods.
anything that makes life easier or more comfortable
a product unknown to the potential buyer or a known product that the buyer does not actively seek
A sudden, involuntary urge to do something
Fluctuations in economic activity, such as employment and production
Products that a customer feels are worth the time and effort to compare with competing products.
Basic or necessary items that are available almost everywhere
A featured item or attraction
Product life cycle
Four stages that product goes through over its life: introduction, growth, maturity, and decline.
– New product brought to market
A change in the output of the economy between one year and another
During the maturity stage of a products life cycle, sales revenues continue to rise but at a much slower rate. Economics of scale will give the firm a competitive advantage. Promotional activities tend to focus on remaining customers.
Occurs when an item (property) is becoming less desirable, and exhibits increasing market resistance.
New development process
the stage that the new product process defines the role for a new product in terms of firms overall objectives
The producer’s responsibility for any injury that the business’s products may cause.
the actions of a firm intended to maintain the differentiation of a product over time
A commitment to constantly make things better one step at a time.
Graphics that identify the few critical items as opposed to many less important ones
a method that can be used to aid in brainstorming and isolating the causes of a problem
Giving employees the authority to correct a problem without first checking with management.
Channel of distribution
The network of organizations and processes that links producers to consumers
product, place, promotion, and price, which together make up the marketing mix
Communicating directly with potential customers to determine and satisfy their needs.
Types of sales position
order taker, order getter, support personell
the routine completion of sales made regularly to target customers
means seeking possible buyers with a well-organized sales presentation designed to sell a good, service, or idea
Activities and programs a business provides its customers to satisfy them
Discrepancies of quantity
difference b.w amount of product produced and the amount an end user wants to buy
involves dividing larger quantities into smaller quantities as products get closer to the final market
separating products into grades and qualities desired by different target markets
A value that will purchase a finite quantity, weight, or other measure of a good or service
any form of paid, non-personal communication that uses mass media to deliver a message to an audienve
Goals a company hopes to accomplish through its pricing strategies
Pricing strategies designed to produce a specific return on their investment
a method of setting prices that occurs when marginal revenue equals marginal cost
seeks some level of unit sales, dollar sales, or share of market–without referring to profit
Latin: The current state of things
offering the same price to all customers who purchase products under essentially the same conditions and in the same quantities
offering the same product and quantities to different customers at different prices
Skimming pricing policy
setting the highest initial price that customers rally desiring the product are willing to pay