Marketing – Communication skills

Minutes (meeting)
A written record of what occurs during a meeting
Inflection
A change in the tone or pitch of a voice
Nonverbal message
Facial expressions and body movements
Emotional blocks
A bias against a speaker’s opinions
Channels
Sound, sight, or the written word
Motion
A proposal
Feedback
The receiver’s response to a message
Quorum
A least 51% of a group
Writer must know
Reader, subject, and purpose