The nature of management is to cope with ____ and far-reaching challenges.
Which of the following is not a function of management?
Monitoring activities and making corrections are part of
Which of the following refers to the amount of resources used to achieve an organization’s goal?
According to the text, what are the skills used by managers when performing the four functions of management?
conceptual, human, and technical
Which of the following is an informational role, according to Mintzberg?
The ____ role involves resolving conflicts among subordinates between the managers department and other departments.
In the new workplace, work is ____, in contrast to the old workplace where work was ____.
With its “community of interest” in a pre-Facebook era, the Grateful Dead band’s ability to ________ is a principle factor for its success over several decades.
____ forces refer to those aspects of a culture that guide and influence relationships among people.
____ is the most current management perspective.
open (collaborative) innovation
Who is considered the “first lady of management?”
Standardization of work and wage incentives are characteristics of
Which of these refers to the management movement that was based on the idea that truly effective control comes from within the individual worker rather than from strict, authoritarian control?
human relations movement
The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of
Research shows that the link between ____ and ____ is small and is influenced by other factors.
Managing emotion is a basic component of emotional intelligence. Which of the following best describes managing emotions?
it is the ability to balance one’s mood so that worry, anxiety, fear or anger do not cloud thinking
A high degree of ____ means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.
Individuals who believe that they control their own destiny are described as having a
high internal locus of control
Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, “If I am lucky, I will get my old job back.” Jason would be considered as having a(n)
external locus of control
The extent to which a person’s ability and personality match the requirements of a job is called:
A widely used personality test that measures how people differ on all four of Jung’s sets of paired opposites is the ____.
Myers-Briggs Type Indicator
Stress can be caused by
all of these
Type A behavior pattern is characterized by all of these EXCEPT
Which of the following is the uncertainty about what behaviors are expected of a person in a particular role?
All of the following are things bad bosses do to create stress for their subordinates EXCEPT:
tell people exactly what is expected of them
____ is considered by many employees to be the most effective work-life practice.
An individual’s strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:
The general assurance in one’s own ideas, judgment, and capabilities is referred to as:
Ralph is a tireless workaholic who spends most of his time thinking about work, even when not at work. He considers this to be the norm at his place of employment, and believes that his three subordinates are equally committed to their jobs. This is an example of which perceptual distortion?
Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and
In the context of work team effectiveness, ____ pertains to the team’s ability to meet the personal needs of its members.
Common types of formal teams are
vertical and horizontal
Which of the following is a formal team composed of a manager and his or her subordinates?
Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?
a horizontal team
A task force is sometimes called a(n):
Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?
Self-directed teams are ____ teams.
Which of the following statements is true?
self-directed teams are empowered with decision-making authority
Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:
scrutinize electronic communication patterns
Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called
All of these behaviors are consistent with the role of a task specialist except
Which of the following behaviors is consistent with the socioemotional role?
The forming stage of team development is characterized by
The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to ____.
The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.
____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.
____ system draws resources from the external environment and releases goods and services back to it.
All of these are a part of an organization’s task environment EXCEPT
Which of these is NOT a part of an organization’s general environment?
____ is a part of Ford’s, the U.S. auto manufacturer, task environment.
____ is a part of an organization’s internal environment.
Molly Madison received “The Employee of the Month” Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?
The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.
Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?
Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?
When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.
____ environment consists of demographic factors, such as population density.
Anyone considering doing business in China, according to Spotlight on Skills in Chapter 2, should keep in mind all of the following rules except:
be efficient with use of time
Which of the following rules, according to Spotlight on Skills in Chapter 2, is about forging an emotional bond?
don’t skip the small talk
Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.
The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the
A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?
The ____ dimension of the general environment includes federal, state, and local government regulations.
An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)
Today’s companies compete in a ____.
In which stage, market potential is limited to home country, with all production and marketing facilities located at home?
In the ____ stage a company usually adopts a multidomestic approach.
Global Dandelion, with explosion of international operations stage of developement, is participating at what stage of globalization in the international arena?
Quality-cast Telecom with an export-oriented, multidomestic strategic orientation would be participating in what stage of the international arena?
The process of globalization typically passes through all of the following stages EXCEPT
Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country?
The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of
Most firms begin with which strategy to enter foreign markets?
Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets?
What is exporting?
all of these
A form of exporting to less-developed countries is called
As a first step into international business, which two countries are most companies going to today?
china and india
____ is the most widespread approach to international involvement in China and India.
The management of business operations conducted in more than one country is called
____ aspects of management do not change when doing business internationally.
all of these
Language, values, religion, and education all describe which dimension in the international environment?
In international operations, the economic environment represents all of the following factors EXCEPT
laws and regulations
Resource development, infrastructure, and exchange rates all describe which dimension in the international environment?
In international operations, the economic environment includes
Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong?
Which of the following is an individual who must make an ethical choice in an organization?
the moral agent
A new drug has not been approved by the FDA to sell in the US because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering its research and development costs now instead of waiting three years. The assumption that “If it’s not illegal, it must be ethical,” ignores which of the following?
domain of ethics
Bell Electronics decided to continue operations at a newer plant while shutting down another that needed extensive remodeling. More than 300 people lost their jobs as the result of this decision, but 5,000 people were able to keep working. The decision was justified on the basis of what was created the greatest good for the greatest number is an example of what approach?
Most of the laws guiding human resource management are based on the
Which of the following responsibilities is purely voluntary and is guided by a company’s desire to make social contributions not mandated by economics, law, or ethics?
____ is the responsibility that goes beyond societal expectations to contribute to the community’s welfare.
____ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives.
A code of ____ is a formal statement of the company’s values concerning ethics and social issues.
Statements that define fundamental values and reference organizational responsibilities, products and employees are often called ____.
An example of an ethical structure is
chief ethics officer
When an official is given the responsibility of overseeing all aspects of ethics and legal compliance. S/he is referred to as
a chief ethics officer
Which of these is the disclosure by an employee of an illegal activity?
____ is not part of the structures and systems pillar of an ethical organization.
The relationship between social responsibility and financial performance has been shown to be ____.
Anne Chinoda, top executive at Florida Blood Centers, is under pressure to resign because she took a $71,000 pay increase just months before she laid off 42 employees. Chinoda’s decision lies in the
domain of ethics
A recent poll found that ________ percent of people surveyed say corporate America’s moral compass is pointing in the wrong direction.
When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by land sharks. The Navy pilot was operating from the ________ level of moral development.
The profit-maximizing view of economic responsibility is advocated by ________.
Of the following, which may whistle-blowers suffer?
all of the above
Examples of unethical behavior toward ________ include a hostile work environment and violations of health and safety rules.
____ refers to a desired future state that an organization attempts to realize.
____ specify future ends and ____ specify today’s means.
A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n)
____ is the act of determining the organization’s goals and the means for achieving them.
The planning process begins with which of these?
the development of a mission statement
The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.
mission, tactical, operational
____ is primarily responsible for strategic goals/plans.
____ is primarily responsible for operational goals/plans.
Which of these is(are) primarily concerned with tactical goals/plans?
Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?
Which of the following symbolizes the legitimacy of the organization to external audiences?
Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as
a guide to action
Which of the following is not a reason why planning positively affects a company’s performance?
goals and plans provide legitimacy for customers
Which of the following is not a step in the organizational planning process?
plan marketing tactics
Which of the following is NOT a tool for executing a plan?
A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n):
An organization’s ____ describes what the organization stands for and its reason for existence.
Broad statements describing where the organization wants to be in the future are called:
The effectiveness of goals depends on the extent to which goal achievement is linked to:
____ is the set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between an organization and its environment.
Chris Linsey has been assigned to conduct a situation analysis for the plumbing supply company she works for. As part of this assignment, Linsey will:
search for the strengths, weaknesses, opportunities, and threats that impact her firm
Managers are often referred to as
____ is a vital part of good management because decisions determine how the organization solves its problems, allocates resources, and accomplishes its goals.
good decision making
Which of the following is a choice made from available alternatives?
Choosing between a differentiation strategy and an overall cost leadership strategy is an example of
Mark, a production manager at Kaylie’s Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of
____ refers to the process of identifying problems and then resolving them.
____ decisions are associated with decision rules.
Programmed decisions are made in response to ____ organizational problems.
Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of
a programmed decision
Nordstrom Department Store’s “No questions asked – Return’s Policy” is an example of a(n)
If your instructor has an attendance policy, she/he is using a(n)
Nonprogrammed decisions are made in response to situations that are
all of these
Examples of nonprogrammed decisions would include the decision to
develop a new product or service
Good examples of ____ decisions are strategic decisions.
When a small community hospital decides to add a radiation therapy unit, it is considered a
Two area banks, Bank A and Bank B, decided to merge their operations. This is an example of a
Associated with the condition of ____ is the lowest possibility of failure.
Which of the following means that all the information the decision-maker needs is fully available?
Under conditions of ____, statistical analyses are useful.
Which of the following means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance?