Management-Leading & Collaborating in a Competitive World–Chapter 15

communication
The transmission of information and meaning from one party to another through the user of shared symbols.
one-way communication
A process in which information flows in only one direction – from the sender to the receiver, with no feedback loop.
two-way communication
A process in which information flows in two directions – the receiver provides feedback, and the sender is receptive to the feedback.
perception
The process of receiving and interpreting information
filtering
The process of withholding, ignoring, or distorting information
virtual office
A mobile office in which people can work anywhere as long as they have the tools to communicate with customers and colleagues
media richness
The degree to which a communication channel conveys information.
reflection
Process by which a person states what he or she believes the other person is saying
downward communication
Information that flows from higher to lower levels in the organization’s hierarchy.
coaching
Dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.
open-book management
Practice of sharing with employees at all levels of the organization vital information previously meant for management’s eyes only.
upward communication
Information that flows from the lower to higher levels in the organization’s hierarchy
horizontal communication
Information moving between people on the same hierarchical level.
grapevine
Informal communication network
boundaryless organization
Organization in which there are no barriers to information flow