Management Final Exam Study Guide chapter 15

perception process and the factors that influence
process by which individuals attend to, organize, interpret, and retain information from their environments.
Formal Communication
The system of official channels that carry organizationally approved messages and information
Informal Communication
The transmission of messages from employee to employee outside of formal communication channels.
Employee coaching and statistics associated with executive coaching
Communicating with someone for the direct purpose of improving the person’s on-the-job performance
Name/ Define two types of nonverbal communication
Kinesics- movements of the body and face. Paralanguage- includes the pitch, rate, tone, volume, and speaking pattern (use of silences, pauses, or hesitations) of one’s voice
closure bias
the tendency to fill information by assuming that what we don’t know is consistent with what we already know
define noise
Anything that interferes with the transmission of the intended message.
different types of formal communication
Downward, Upward, Horizontal
different types of informal communication
Grapevine
Defensive Bias
the tendency for people to perceive themselves as personally and situationally similar to someone who is having difficulty or trouble.
Attribution Theory
says we all have a basic need to understand and explain the causes of other peoples behavior. We need to know why people do what they do.
fundamental attribution error
the tendency to ignore external causes of behavior and to attribute other peoples actions to internal causes