MANAGEMENT EXAM – TQM (TOTAL QUALITY MANAGEMENT)

TMQ
In TQM, the processes and initiatives that produce products or services are thoroughly managed. By this way of managing, process variations are minimized, so the end product or the service will have a predictable quality level.

TQM – tend to be most successful when it enriches jobs and improves employees motivation.

Key Principles used in TQM
– Top management. The upper management is the driving force behind TQM. The upper management bears the responsibility of creating an environment to rollout TQM concepts and practices.

– Training needs. When a TQM rollout is due, all the employees of the company need to go through a proper cycle of training. Once the TQM implementation starts, the employees should go through regular trainings and certification process.

Key Principles used in TQM
– Customer orientation. The quality improvements should ultimately target improving the customer satisfaction. For this, the company can conduct surveys and feedback forums for gathering customer satisfaction and feedback information.

– Involvement of employees. Pro-activeness of employees is the main contribution from the staff. The TQM environment should make sure that the employees who are proactive are rewarded appropriately.

Key Principles used in TQM
– Techniques and tools. Use of techniques and tools suitable for the company is one of the main factors of TQM.

– Corporate culture. The corporate culture should be such that it facilitates the employees with the tools and techniques where the employees can work towards achieving higher quality.

– Continues improvements. TQM implementation is not a one time exercise. As long as the company practices TQM, the TQM process should be improved continuously.