Managers do not spend all of their time managing.
Empowerment is the process of asking an individual to think, behave, take action, and control work and decision making in an organization.
There are two major functions that all successful managers perform.
The principles of management are drawn from a number of academic fields, principally, the fields of:
Leadership, management, and strategy
Three different types of planning used in the function of management are:
Strategic, tactical, and operational
Effective controlling requires the existence of plans…
Since planning provides the necessary performance standards or objectives
Three key managerial skills are:
Conceptual, human, and technical
To be successful, empowerment requires:
Motivated skilled workers, and managers focused on employee development and power sharing
Corporate social responsibility (CSR) involves:
actions designed to protect and improve society, actions designed to protect and improve the corporation’s own interests, actions to improve the inactive relationship between the corporation and its business environment
The four functions of management are:
Planning, leading, organizing, and controlling
Only supervisors are affected by the principles of management.
Planning is a function of management that involves setting objectives and determining a course of action for achieving these objectives.
To be effective at leading, managers must first understand their employees’ personalities, values, attitudes, and emotions.
Reducing waste and pollution is a key indicator of performance.
Leadership involves the use of power and authority, while management involves the use of non-coercive influence.
Global trends affect both the style and the substance of management.
As the economy moved from manufacturing to services, the need for engaging workers’ minds and hearts became more important.
People who behave unethically have a character flaw.
Which of the following is clearly linked to gaining a competitive advantage?
Managing human resources
The scientific approach to management is sometimes referred to as:
People in societies where uncertainty avoidance is high:
Want strict rules, laws, and policies
The changing demographics are most important to which major challenge?
People in high power distance societies expect:
Unequal power distribution
Countries with low collectivism:
All of the above
Managing diversity is a major challenge facing organizations today.
Leaders of an organization set the moral tone of the organization.
Operating in global markets is a new concept for business organizations.
Ethics implies deciding on a course of action when clear decision rules are available.
Five dimensions of national culture is a framework created by Geert Hofstede.
The Nature vs. Nurture debate is focused on:
The origin of personality
At work, two job attitudes that have the greatest potential to influence how we behave are:
Job satisfaction and organizational commitment
Rather than to actual behaviors, attitudes are more strongly related to:
The values that are important to a person tend to affect the types of decisions they make.
Under the psychological contract, an employee may believe that if he or she works hard and receives favorable performance evaluations, he or she will receive an annual bonus.
Our personality is another explanation for why we perform citizenship behaviors.
Focusing on some aspect of the environment and ignoring other elements is called:
________ are voluntary behaviors employees perform to help others and benefit the organization.
Organizational citizenship behaviors
The three components of the perception process are:
Perceiver, target, situation
When engaging in job design or enrichment, a manager should consider:
Personality in relation to work behavior
Studies show that our personality does not have lasting consequences for us.
Job attitudes are more related to citizenship behaviors than they are to job performance.
Organizational commitment is the unemotional attachment people have toward the company they work for.
Biased visual perception may not necessarily lead to inaccurate inferences about the people and objects around us.
Stereotypes are generalizations based on an individual characteristic.
Firms with clearly communicated, widely understood and collectively shared mission and vision have been shown:
Perform better than those without them
Those stakeholders most often emphasized in mission statements are:
Customers and employees
The strategy should flow directly from the mission, since the strategy is intended to achieve the mission and satisfy the organization’s vision.
Strategy encourages actions that support the culture of the organization.
Consciously creating an environment where passion is both encouraged and developed starts at the top through the communication of mission and vision.
How are shareholders affected by a firm’s strategies?
Their wealth increases or decreases with the firm’s actions
The ______ is how the firm aims to realize it mission and vision.
A _______ communicates the organization’s reason for being, and how it aims to serve its key stakeholders.
________ are those parties who have some influence over the organization or stake in its future.
_________ is the function of management that involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives.
Mission and vision communicates the organization’s values and purpose.
The best vision statements create harmony with regard to the status quo.
Customers, employees, and investors are the stakeholders most often emphasized in the mission statement.
Nominal Group Technique (NGT) requires extensive preparation and supplies.
Managers develop mission and vision statements not only to clarify the organization’s larger purpose, but also to meet or exceed the needs of its stakeholders.
Strategy formulation answers the question:
What should be our strategy?
A firm’s strategy includes which of the following?
Captures how vision and mission will be achieved
Characteristics of MBO include which of the following?
Systematic and organized approach
Success and progress in achieving goals and objectives will be indicated by how well the vision and mission are achieved.
Functional areas, like accounting and marketing, will need to have goals and objectives that help show how those functions are contributing to the organization’s goals and objectives.
Goals and objectives provide a form of control since they create a feedback opportunity regarding how well or how poorly the organization is executing its strategy.
Superiority in competitive advantage refers to all of the following factors except:
For a differentiation strategy to be effective, the product difference should not be based on:
Straddling strategies as an approach to strategic management is not recommended for which reason:
It is an indication that the firm’s managers have not made necessary choices about the business and its strategy
Using Porter’s analysis, firms are likely to generate higher profits if the industry includes which of the following?
Difficult to enter
Strategic management process is the coordinated means by which an organization chooses its mission and vision.
Not all organizations need strategies to survive and thrive.
One approach to focusing is to service either industrial buyers or consumers, but not both.
A cost-focus strategy is a low-cost, narrowly focused market strategy.
A firm that possesses a valuable and rare resource will not gain a competitive advantage unless it can actually put that resource to effective use.
For successful business organizations, the only constant is _______.
When a company has a diverse product line, each product will have unique demands, deeming divisional structures more useful.
In an example of a matrix structure at a software development company, business analyst, developers, and testers each report to a functional department manager and to a project manager simultaneously.
The U.S. Department of Labor and the Organization for Economic Co-operation and Development have reported that the average age of the U.S. workforce will decrease as the baby boom generation nears retirement age.
Despite potential benefits, the disadvantages of a matrix structure include which of the following?
There is potential conflict with team members and team leaders
Organizational change can take the form of which of the following?
Structure, strategy, policies, or culture
Organizational structure is a formal system of task reporting and reporting relationships that:
Control employees, coordinate employees, and motivate employees
A number of things organizations can do prior to change to prepare employees include which of the following?
Allow employees to participate
Why do employees who participate in planning change efforts tend to have more positive opinions about the change?
They will have a sense of ownership of the planned change and are more likely to be on board
In order to make change permanent, the organization may benefit from sharing the results of the change efforts with:
Some employees are more comfortable in a centralized organization where their manager confidently gives them instructions and makes decisions.
Functional structures tend to be effective when an organization has a large number of product and services requiring special attention.
The act of including employees in the change process can drastically reduce opposition to new methods.
Globalization can be either a threat or an opportunity, depending on their ability to adapt to relevant changes.
In order to convince, people that change is needed, the change leader must convince every person individually.