LS- Conflict Management

5 Personal conflict management styles
Forcing
Accommodating
Avoiding
Compromising
Collaborating
Forcing
HIGH self, low others
Assert will on others with low cooperation
Accommodating
HIGH concern for others, less for self
High cooperation and low assertiveness
Avoiding
hang back and keep opinion to themselves
low cooperation and assertiveness
Compromising
middle of the road between assertiveness and concern for others
Collaborating
what’s best for the team
HIGH assertiveness & cooperation
Questions to ask in order to assess a situation and decide whether a particular conflict management style is appropriate
1. How important is the issue?
2. How important in the relationship?
3. How large is the power gap?
4. How quickly should the parties settle the dispute?
Identify sources of conflict
Personal differences
Informational deficiencies
Role incompatibility
Environmental stress
Personal differences
daily experiences are not judged on a common set of values
conflicts tend to be emotionally charged
people focused rather than issue focused**
Informational deficiencies
instructions may be interpreted differently
more factual and straightforward
NOT about values and do NOT involve emotion
Role incompatibility
different entities have different goals
a common superior has to mediate
Environmental stress
shortage of resources
uncertainty