keyboarding unit 1

*VOCAB*
*VOCAB*
*1. CPU*
1. the central processing unit or part inside the body of the computer that enables the computer to function; sometimes referred to as the brain of the computer
*2. hard drive*
2. the component in the body of the computer that stores all your files and folders
*3. hardware*
3. physical parts of the computer or technical equipment
*4. internet*
4. interconnected computer networks throughout the world that everyone can use
*5. laptop*
5. a small mobile computer
*6. motherboard*
6. the main board in the body of the computer; contains chips and other components
*7. software*
7. a computer program or a set of instructions for the hardware to perform
*8. spreadsheet*
8. software that acts like a calculator and is frequently used for numbers and money
*9. word processor*
9. software used to create printable material
*OVERVIEW OF HARDWARE AND SOFTWARE*
*OVERVIEW OF HARDWARE AND SOFTWARE*
*An example of software is a _____.*
spreadsheet
*An example of hardware is a _____.*
monitor
*1. motherboard*

*2. CPU*

*3. system software*

*4. program*

*5. laptop*

1. the main board in the body of the computer

2. the central processing unit

3. software that helps run the computer hardware

4. instructions for the computer written in a programming language

5. a small mobile computer

*A telephone-repair technician uses a meter to measure voltage on a phone line. This meter is an example of _____.*
hardware
*An administrative assistant types a document, saves, and prints. The assistant is using _____.*
hardware and software
*Select each procedure that will keep the computer safe and working properly.*
Wash your hands thoroughly before using the computer.

Gently type on the keyboard.

Set your water bottle on a table that is away from hardware.

*VOCAB*
*VOCAB*
*1. CAD*
1. Computer Aided Design, or the use of software to aid in technical drawings and models
*2. computer network*
2. a group of computers that are interconnected in order to share information or documents
*3. data*
3. information processed or stored by the computer
*4. database*
4. software that organizes a collection of data
*5. diagramming software*
5. software used to draw a diagram or flow chart
*6. e-mail*
6. electronic mail, or a method used to write, send, receive, and store written communication
*7. fax machine*
7. technology used to transfer copies of documents over the telephone network
*8. GPS*
8. Global Positioning System, or a receiver that transmits precise information about location, direction, local time, and speed through a system of satellites
*9. image-editing software*
9. also known as graphics software, this software enables a person to change or create visual images on a computer
*10. PDF*
10. a Portable Document Format used to send documents electronically
*11. presentation software*
11. software that allows you to create slide-show presentations.
*12. projector*
12. a device that is connected to a computer to project the computer screen onto a much larger screen so that many people can view it at once
*13. query*
13. fields on a screen used to search for specific information in a database
*14. scanner*
14. a device that scans images, printed text, or an object and converts it to a digital image
*15. scheduling software*
15. software that contains a calendar and the capability to send and receive meeting notices
*16. Web browsers*
16. software used to browse the World Wide Web
*17. Web page*
17. a page on the World Wide Web that may contain text, images, audio, or video
*18. world wide web*
18. commonly shortened to WWW or simply referred to as the Web, it is a system of interlinked documents or Web pages accessed through the Internet
*CURRENT BUSINESS TECHNOLOGY*
*CURRENT BUSINESS TECHNOLOGY*
*Presentation software allows users to _____.*
create a slide show
*CAD helps professionals to _____.*
create a technical drawing
*Image-editing software is used to_____.*
enhance a photograph
*A database is used to _____.*
organize a large collection of information
*Ally typed a business letter. She most likely used a _____.*
word processor
*VOCAB*
*VOCAB*
*1. shared drive*
1. a hard drive on the network where many people within a business can add and retrieve files
*2. web site*
2. a collection of Web pages that contain text and images, accessed via the Internet
*BUSINESS SOLUTIONS CASE STUDIES*
*BUSINESS SOLUTIONS CASE STUDIES*
*The first step in the five-step process for problem-solving is to _____.*
understand the task or need
*The last step in the problem-solving process is to _____.*
evaluate your work
*Shawn is asked to draw a diagram illustrating how to fix a piece of equipment. He writes down several types of software he could use. Which step of the five-step problem-solving process is he using?*
Considering solutions and list ideas.
*1. e-mail*

*2. GPS*

*3. fax machine*

*4. web browser*

*5. word processor*

1. send a message and an attached document to ten staff members

2. get directions to a destination

3. send a copy of documents to another office

4. search the Web for information

5. type a business letter

*Nick is a photographer. He uses a digital camera, and when reviewing a photograph, he notices a bright reflection in it. He is pretty sure he can fix this small spot. Nick should _____.*
import the photograph to his computer and use image-editing software to fix it
*VOCAB*
*VOCAB*
*1. Automated Fingerprint Identification*
1. a technique used to verify a person’s fingerprints
*2. digital ink pen*
2. a pen that captures handwritten notes and downloads it to the computer so that the text may be displayed on the monitor
*3. Electronic Paper Display*
3. a display or sign with the ability to update the information electronically
*4. integrated circuit*
4. a miniature electronic circuit or device that electricity flows through, made of silicon; it may also be called a chip
*5. radio transceiver*
5. an electronic device that uses an antenna to read and send information by way of a radio signal
*6. RFID*
6. a Radio Frequency Identification or an automatic identification device that lets you store and retrieve information
*7. smart card*
7. a pocket-sized card that can store data and process information
*8. touch-screen computer*
8. a computer with a screen as large as four by six feet that the user can use to give the computer directions; for example, you can tap an icon with your finger twice on the screen to open a document
*EMERGING TECHNOLOGY*
*EMERGING TECHNOLOGY*
*A type of technology that can be attached to a tag and used to identify postal packages is a(n) _____.*
RFID
*A smart card is _____.*
a device about the size of a credit card that stores and processes data
*Technology that verifies a person’s identity is _____.*
Automated Fingerprint Verification
*Select the items below that are examples of things that could use the smart card technology.*
insurance cards

driver’s licenses

payment cards for fuel

*A company wishes to increase security at the employee entrance. Which of the following technologies would be the most useful?*
Automated Fingerprint Verification
*The director of sales for a large company would like to present quarterly financial information from a computer to an audience of more than one thousand employees. These employees gather in an auditorium at the end of each quarter. Which of the following technologies would be the most useful to him?*
touch screen computer
*VOCAB*
*VOCAB*
*1. computer network*
1. a group of computers that are interconnected in order to share information or documents
*2. CPU*
2. the central processing unit or part inside the body of the computer that enables the computer to function, sometimes referred to as the brain of the computer
*3. hard drive*
3. the component in the body of the computer that stores all of your files and folders
*4. hardware*
4. physical parts of the computer or technical equipment
*5. internet*
5. interconnected computer networks throughout the world that everyone can use
*6. laptop*
6. a small mobile computer
*7. motherboard*
7. the main board in the body of the computer that contains chips and other components
*8. software*
8. a computer program or a set of instructions for the hardware to perform
*REVIEW*
*REVIEW*
*An example of hardware is a(n) _____.*
e-mail
*Components inside a computer such as CPU and motherboard are all examples of _____.*
hardware
*1. image-editing software*

*2. word processor*

*3. presentation software*

*4. spreadsheet*

*5. database*

1. software used to enhance photographs

2. software used to type, edit, save, and print text

3. software used to create a slideshow

4. software used make calculations

5. software that organizes a collection of information

*Lydia used software to calculate the budget for each department. To create this budget, she used a _____.*
spreadsheet
*1. graphics software*

*2. word processor*

*3. CAD*

*4. laptop*

*5. GPS*

1. create a company logo

2. type a report

3. design a building

4. complete many types of tasks on a computer away from the office

5. get directions to a customer’s office

*The software used to help run the computer hardware is the _____.*
system software
*What is the first step in creating a maintenance schedule?*
inventory equitment
*VOCAB*
*VOCAB*
*1. cursor*
a blinking line that indicates where the next letter, number, or character will appear
*2. ergonomic*
equipment and techniques that are designed to limit discomfort and avoid stress or injury.
*3. home row*
the row of letters in the middle of the keyboard that includes A S D F and J K L :
*KEYBOARDING INTRODUCTION*
*KEYBOARDING INTRODUCTION*
*While your hands are on home row, your left hand rests lightly on _____.*
a s d f
*While your hands are on home row, both of your thumbs are on _____.*
the space bar
*Select all examples of proper keyboarding technique.*
Sit up straight.

Aim to make no mistakes.

Relax your fingers.

*Select the graphic that shows the proper hand position for keyboarding.*
https://fgsd.owschools.com/media/g_keyms_2013/2/img_02.jpg
*The cursor is the blinking line that indicates where the next letter, number, or character will appear.*
true
*When using correct ergonomic technique be sure to _____.*
Keep your arms comfortable at your side forming a 90° angle with your upper arms.
*VOCAB*
*VOCAB*
*1. dexterity*
skill and ease in using your hands
*2. QWERTY keyboard*
the most common layout of keys on a keyboard; the top row of letters includes Q W E R T Y
*KEYBOARDING EXERCISES*
*KEYBOARDING EXERCISES*
*Which finger presses the H key on the keyboard?*
index finger on the right hand
*The second finger on the left hand types _____.*
3 E D C
*The pinky finger on the right hand types _____.*
; P O ‘ / [ ]
*The QWERTY keyboard is the most common layout of keys on a keyboard.*
true
*If you were practicing keyboarding and the exercise contained the letters, s, w, e, z, r, v, and t, what section of the keyboard are you practicing?*
left
*To improve at keyboarding, it is a good idea to master frequently typed words.*
true
*To improve your keyboarding skills, you should _____.*
practice typing the most frequently used keys and key combinations
*VOCAB*
*VOCAB*
*1. ten keypad*
the numeric keys on a calculator or on a keyboard
*NUMBER KEYPAD*
*NUMBER KEYPAD*
*The home keys on the numeric keypad are _____.*
456
*The * key is used for _____.*
multiplication
*Select all that apply.*
*Proper numeric keyboarding technique includes:*
resting your fingers gently on the home keys

pressing the keys squarely in the center

keeping your wrist straight

*Which finger types the highlighted keys?*
first
*If you needed to add 45, 34, and 67, you would type _____.*
45+34+67
*REVIEW*
*REVIEW*
*When your hands are on home row, your left hand rests lightly on _____.*
A S D F
*Select all examples of proper keyboarding technique.*
Keep your eyes on the text you are typing.

Aim to make no mistakes.

Keep your hands slightly lower than your elbows.

*Which finger presses the Shift key on the keyboard?*
the pinky finger on the right or left hand
*The home keys on the numeric keypad are _____.*
456
*VOCAB*
*VOCAB*
*1. command*
1. instructions that tell a computer what to do
*2. desktop*
2. the background screen on a computer; the main work area
*3. directory*
3. an organizational system used to organize files
*4. folder*
4. an object that contains multiple documents or files
*5. GUI*
5. graphical user interface; enables users to easily interact with their computers
*6. menu*
6. list of commands
*7. multitasking*
7. performing more than one task at a time
*8. window*
8. rectangular area on a computer screen where the action takes place
*WHAT IS AN OPERATING SYSTEM?*
*WHAT IS AN OPERATING SYSTEM?*
*What OS is most commonly used by businesses?*
Windows
*This provides an easy method for workers to use their computers.*
GUI
*Select the application software.*
spreadsheet

word processing

*What is the function of the GUI?*
provides an interface between the user and the OS
*These are pictures that you can click on to tell your computer what to do.*
icons
A(n)*____* is a list of commands that tell your computer what to do.
menu
*The desktops of computers running the same OS all look the same.*
false
*When you open your word-processing program, it opens in a _____.*
window
*The instructions for the OS provided by application software are known as _____.*
system calls
*How does the OS make multitasking possible?*
by allocating RAM to open applications
*The index used by the OS to manage computer files is called _____.*
FAT
*This type of file is created when you save your word processing document.*
data
*VOCAB*
*VOCAB*
*1. Quick Launch*
an area on the taskbar from which frequently used programs can be opened
*2. shortcut*
an icon used to represent an application, a file, or a folder
*3. start menu*
a list of programs that can be opened by clicking on their names or icons
*4. system tray*
an area on the taskbar where icons representing programs that are always running are displayed
*5. taskbar*
an area that displays icons representing open applications
*GETTING STARTED-EXPLORING THE DESKTOP*
*GETTING STARTED-EXPLORING THE DESKTOP*
*Common icons found on the Windows desktop are _____.*
My Computer

My Documents

Recycle Bin

*How long do deleted items remain in the Recycle Bin?*
until it is empited
*Match the letters to the items they represent.*

https://fgsd.owschools.com/media/g_keyms_2013/3/img_windows_desktop_assessment.jpg

*1. A*

*2. B*

*3. C*

*4. D*

1. taskbar

2. start menu

3. quick Launch

4. system tray

*Users can add items to the Windows desktop.*
true
*The Windows taskbar is generally found _____.*
at the bottom of the screen
*Clicking on this will minimize all open windows.*
the show desktop icon
*The taskbar can display a maximum of ten items.*
false
*Denny often uses his word-processing program. Which of the following would Denny do to more easily access this program and increase his productivity?*
create a shortcut for it on Quick Launch
*The system tray contains _____.*
the battery life
*Icons appearing in the taskbar _____.*
can be used to display open items

can be used to minimize open items

can be used to close open items

*VOCAB*
*VOCAB*
*1. interface*
the way users interact with their computers
*2. intuitive*
automatic, something you do without thinking about it
*USING THE INTERFACE*
*USING THE INTERFACE*
*The Start menu on Windows computers changes based on actions performed by their users.*
true
*The arrow next to All Programs indicates _____.*
the presence of a submenu
*When an item in a menu is gray, it means that _____.*
the item is unavailable
*The commands available from a menu change depending upon what you are doing.*
true
https://fgsd.owschools.com/media/g_keyms_2013/3/img_toolbar_submenu.jpg

*Use the image above to determine which toolbars will be displayed in the program you are using. *

drawing

formatting

standard

*An ellipse (three dots) following a menu item indicates that _____.*
clicking on the item will display a dialog box
https://fgsd.owschools.com/media/g_keyms_2013/3/img_view_menu.jpg

*Which of these statements are true?*

Details is selected.

In the center section of the menu, only one item can be selected at a time.

*If you want help using drawing, word processing, and e-mail programs, the best place for you to find it is through the Start menu.*
false
*VOCAB*
*VOCAB*
*shortcut*
an icon used to represent an application, a file, or a folder
*FILE MANAGEMENT*
*FILE MANAGEMENT*
*These steps describe saving a newly created file.*
Click on the Save icon.

Name the file.

Select Save from the File menu.

*Why should you delete files from your computer?*
to improve your productivity

to increase the computer’s efficiency

*How do you print a document?*
Click on the Print icon at the top of the screen.

select Print from the File menu.

*How do you close a file?*
Click on the X at the top right of the screen.

Select Close from the File menu.

*REVIEW*
*REVIEW*
*What tasks do most operating systems perform?*
allocating RAM to open programs

indexing files and folders

managing communication between hardware and software

providing icons users can click on to open programs

*What features are provided by most GUIs?*
desktops

icons

menus

windows

*1. audio recorder*

*2. audio/video player*

*3. backup*

*4. defragmentation*

*5. magnifier*

*6. network setup*

*7. on-screen keyboard*

*8. remote control*

1. saves sound files to a computer

2. enables people to use multimedia files on their computers

3.moves large groups of files to another place for storage

4. moves data around so that parts of files can stored next to each other

5. makes onscreen text bigger

6. lets computers in homes or small offices share printers

7. enables users to enter data using a pointing device

8. enables the operation of one computer from another computer

*1. antivirus*

*2. cleaners*

*3. data encryption*

*4. file compression*

*5. file wiping*

*6. fire wall*

*7. reader*

*8. speech recognition*

1. scans computers for harmful code

2. empties Recycling Bin and removes temporary files

3. scrambles data so it can be sent over the Internet safely

4. reduces the size of saved data so it can be transmitted more quickly

5. permanently removes files from a computer

6. prevents data that violates rules from entering a computer

7. voices information that appears on the computer screen

8. enables people to control their computers by telling them what to do

*1. icons*

*2. quick launch*

*3. start menu*

*4. system tray*

*5. taskbar*

1. pictures that represent applications, files, or folders

2. place where frequently used programs can be opened

3. list of items that can be opened by clicking on their names

4. shows the programs that are always running

5. displays open applications or files

*An ellipse (three dots) following a menu item indicates that _____.*
clicking on the item will display a dialog box
*Create a folder to _____.*
organize your files
*When you save a file for the first time, you must _____.*
name the file
*Which of the following statements describe the steps you need to take to delete a file? Select all that apply.*
Confirm the deletion.

Select Delete from the File menu.

Select the file you want to delete.

*VOCAB*
*VOCAB*
*1. Word processor*
software used for writing, changing, formatting, saving, and printing text
*2. Command*
an instruction for a computer to perform a specific task
*WORD PROCESSING BASICS*
*WORD PROCESSING BASICS*
*Select each of the tasks that you could complete using a word processor.*
Write a manuscript of a book

Take notes for science class

Create a table that lists your favorite movies and actors

Make a list of homework assignments

*It is possible to make the document larger for viewing small text.*
true
*In a word processing program, the ribbon or menus contain the _____.*
commands
*VOCAB*
*VOCAB*
*1. hard copy*
a paper copy or printout of a document
*1. highlighting*
using your mouse to drag across text; this causes the text and background to change color and become selected
*3. memorandum*
a brief communication that provides information, directions, or advice
*WRITING AND EDITING A DOCUMENT*
*WRITING AND EDITING A DOCUMENT*
*Select the guidelines you should follow when creating a memo.*
Get to the point at the beginning of the memo.

Single space the paragraphs in the memo.

Keep the paragraph lengths short.

Send copies to anyone who is affected by the memo.

*The parts of a memo are _____.*
reader’s name, your name, the date, the subject, and the body of the memo
*Karen just finished typing an important memo that she needs to send to many people, including the president of the company. Karen should _____.*
proofread her work carefully, ask a coworker to look it over, and correct all mistakes
*Steve is proofreading his memo and he notices that he has typed a phrase twice. Steve should _____.*
highlight the phrase and press Delete
*VOCAB*
*VOCAB*
*1. alignment*
the horizontal placement of text on the page
*2. font*
a specific typeface or the way the text looks
*3. style*
sometimes called font style, it is the way the text looks and includes bold, italic, underlined, or regular
*FORMATTING*
*FORMATTING*
*If you change the text to bold, you are changing the _____.*
style
*Ethan wants to change the font in his document. He should _____.*
highlight the text and select a new font
*VOCAB*
*VOCAB*
*1. shortcut*
a special combination of keys that tells the computer to perform a command
*COPYING, CUTTING, AND PASTING*
*COPYING, CUTTING, AND PASTING*
*Gabe wants to move text from one document to another document. He should _____.*
highlight the text, select the cut command, move to the new document, make sure the cursor is in the correct location, and select the paste command
*1. first*

*2. second*

*3. third*

*4. fourth*

*5. fifth*

1. type the text

2. highlight the text

3. select the copy command

4. move the curosr

5. select the paste command

*VOCAB*
*VOCAB*
*1. columms*
vertical sections of text separated by blank space
*2. graphic*
an image or picture on a computer screen or printed on paper
*NEWSLETTERS*
*NEWSLETTERS*
*If you want three vertical sections of text on your page, create _____.*
colums
*Select the tips you should follow when creating a newsletter.*
Know your audience and put yourself in its shoes.

Get to the point quickly.

Be clear and concise.

*Stacy sent a memo to one hundred employees about a new medical plan the company was offering. The employees would need to complete some forms to take advantage of the new plan. She found that many people did not even read the memo. Stacy should _____.*
create and send a newsletter
*REVIEW*
*REVIEW*
*Select all examples of proper keyboarding technique.*
Keep your eyes on the text you are typing.

Aim to make no mistakes

Keep your hands slightly lower than your elbows.

*The parts of a memo are _____.*
reader’s name, your name, the date, the subject, and the body of the memo
*Simon finds a spelling mistake in his business document. One of his words has an extra “s” in it. He should _____.*
move the cursor just after the mistake and press Backspace
*If you change the text to bold, you are changing the _____.*
style
*Monica made a mistake. She can select the undo command or use the shortcut to quickly correct her mistake.*
true
*Jack is writing a paragraph for a school assignment. He proofreads his paper and notices that he used the word, “then” many times. To find a new word, Jack should use the _____.*
thesaurus
*VOCAB*
*VOCAB*
*1. presentation*
information delivered to an audience
*2. presentation technology*
software application that helps organize and convey information
*3. slide*
a page of a presentation
*4. thumbnail*
a scaled-down image of a slide
*WHAT IS PRESENTATION TECHNOLOGY?*
*WHAT IS PRESENTATION TECHNOLOGY?*
*Pages of a presentation are called _____.*
slides
*What information is displayed in the title bar?*
the file name

the program

The *_____* contains lists of commands used to create presentations.
menu bar
*This toolbar has icons representing the application’s basic operations such as Save and Copy.*
standard
*Icons in this toolbar change the look of presentation text.*
formatting
Use the *____* to add a line or circle to your presentation.
drawing toolbar
Use the *______* to add a new slide to your presentation.
insert menu
*Where does most of the work in creating a presentation take place?*
normal (slide) view
*You can only enter text that will appear on slides in the Normal view.*
false
*Match the letter with the feature it represents.*

https://fgsd.owschools.com/media/g_keyms_2013/5/img_presentation_window.jpg

*1. A*

*2. B*

*3. C*

*4. D*

*5. E*

*6. F*

1. slide pane

2. drawing toolbar

3. menu bar

4. task pane

5. formatting toolbar

6. slide (normal) view

*VOCAB*
*VOCAB*
*1. intranet*
a network of computers within an organization
*2. placeholder*
an empty area that reserves space for new content
*HOW IS PRESENTATION TECHNOLOGY USED?*
*HOW IS PRESENTATION TECHNOLOGY USED?*
*What are the benefits of using presentations to organize and deliver information?*
They add visual appeal.

They are easy to update.

They can be quickly created.

*When can design templates be applied to the presentation?*
all of the above
*How are additional slides added to presentations?*
by clicking on the New Slide icon

by selecting the New Slide option from the Insert menu

*This type of slide layout has placeholders for text, charts, and tables.*
content
*Most presentation programs allow you to customize _____.*
both design templates and design layouts
*Where can the slide layout be changed?*
from the task pane
*These statements describe saving presentations.*
Click on an icon to save.

it is a good idea to save often.

Name your file in a way enables you to find it later.

Select the Save option in the File menu to save.

*WORKING WITH TEXT*
*WORKING WITH TEXT*
Working with text in presentation programs is very *___* using text in other applications.
similar to
*If your presentation uses a background, your text should _____.*
work well with the background
*As a general rule, the number of fonts used in a presentation should be limited to _____.*
3-4
*How do you insert text into a presentation?*
by clicking in a placeholder and entering text

by drawing a text box, clicking in it, and entering text

*Which of the items in the list below is not an option for formatting text in presentation programs?*
language
*Text entered into a placeholder retains the formatting of the placeholder.*
true
*All 24-point fonts take up the same amount of space on a slide.*
false
*How many points are in an inch?*
72
Pressing the Delete key deletes the text to the *____* of the insertion point.
right
*You must give careful consideration before adding text to a placeholder because once text has been entered into a placeholder, the placeholder cannot be deleted.*
false
*Choose all that apply.
Which statement below describes the use of lists in presentation programs?*
Bullets can be turned off and on.

Lists don’t have to use numbers or bullets.

Use numbered and bulleted lists.

*What happens when you press the Enter key at the end of a line of bulleted text?*
A new bullet point is added.
*Bullet points on a slide should be limited to _____.*
4
*VOCAB*
*VOCAB*
*1. clip art*
digital artwork that can be used in documents
*2. graphics*
visual representations of information that are not text—images, photos, symbols, diagrams, and so on
*WORKING WITH GRAPHICS*
*WORKING WITH GRAPHICS*
*The following statements describe the use of graphics in presentations.*
Graphics should be large enough to be seen by the audience.

Graphics should be used when they are relevant to the content.

*Pictures found on the Internet that do not have copyright symbols may be legally used in your presentation.*
false
*Select the steps for adding artwork into a placeholder on a presentation slide.*
Double-click on the placeholder.

Navigate to and select the file you want.

*Once artwork is inserted into a placeholder, it can be moved around on a slide.*
true
*Which handle would you use to change both the height and width of the image above at the same time?*

https://fgsd.owschools.com/media/g_keyms_2013/5/img_handles.gif

C
*These statements describe the use of spreadsheets and tables in presentations.*
Headers should be descriptive of the cell content.

Limit the number of columns to four.

The font size should be at least 18-point.

*Spreadsheets will be displayed as tables in presentations.*
true
*Tables and spreadsheets can only be inserted into slides with blank layouts.*
false
*Once a table or spreadsheet has been inserted into a slide, its formatting cannot be changed.*
false
*VOCAB*
*VOCAB*
*1. animation*
a special effect used to make text and pictures move
*2. multimedia*
the combination of media such as sound, video, text, and graphics
*3. transltion*
a special effect used when moving between slides
*WORKING WITH SPECIAL EFFECTS*
*WORKING WITH SPECIAL EFFECTS*
*In most presentation software, custom animations are added from the _____.*
task pane
*Darcy was working on a presentation on playing chess. Because she chose the Checkerboard animation for her slide title, she had to use the same animation for her bullet points.*
false
*When Diego was done adding special effects to his presentation, he wanted to see how it would look to his audience. How did he do this?*
he clicked on the slide show button
*Mara’s presentation included essential information about the company’s new safety procedures. She wanted to make sure that the audience paid close attention to its content. Which of the choices below represents the best strategy for Mara to use when creating her presentation?*
She should use the same slide transition for each slide.
*Which statements describe the use of sound in presentations?*
Sound can be used with both animations and transitions.

Sound can distract the audience when it is overused.

*Which statement describes the Direction option for animations and transitions?*
Direction can be applied to both animations and transitions.
*Alisha was pitching a new marketing strategy to her team. She spent a lot of time preparing a presentation for her pitch. Her preparations paid off, and her team was convinced. Alisha likely used these strategies when creating her presentation.*
She matched transitions to her content.

She used consistent animations and transitions.

She used only one type of animation on each slide.

*Multimedia is the combination of two or more types of media.*
true
*VOCAB*
*VOCAB*
*1. keynote*
the main speech at an event delivered to all in attendance
*Cody’s initial outline includes the main points he wants to make in the presentation:*
current status

recreation-center benefits

project outline and timeline

projected costs

a look to the future

*After drafting his initial outline, Cody develops a general idea of what he wants to discuss under each point.*
Current status—On this slide, he discusses the lack of recreational activities in the town. Teenagers hang out on corners and get into trouble. Older residents are growing fatter and more unhealthy. He knows that he needs several slides to develop this idea.

Recreation center benefits—On this set of slides, Cody discusses the various activities that the center can provide and the benefits it will have for various age groups. He also lists advantages to the city, such as reduced crime, increased business, additional tax revenues, a more active and vital population, and a reduced need for city services.

Project outline and timeline—Here Cody provides a timeline for the construction and discusses its phases.

Projected costs—This slide provides an estimate for the cost of each phase of the project.

A look to the future—This requires a set of slides giving descriptions and illustrations of how the center will be used by the city’s residents as well as the advantages the city will gain as a result.

At this point, Cody is ready to add to his outline. He will use bullet points and short phrases. He uses parentheses to indicate areas where illustrations will be needed and descriptions for them.

*Current status:*
tax dollars lost (photo of failing shopping center)

crime increasing (photo of youth hanging out on the corner next to a graffiti-covered wall)

resident health declining (video of clinic waiting room full of overweight people coughing and sneezing)

*Recreation center benefits:*
activities (video of recreation center in use):

ball field

track

basketball court

weight room

multiuse pool

age group benefits:

youth

teens

adults

retirees

*Project outline and timeline:*
timeline (graphic)

phase one:

buy out tenants

demolish buildings

clear land

phase two:

build ball field, track, basketball court

add lighting

phase three:

build weight room

buy equipment

phase four: build multiuse pool

projected cost—spreadsheets showing the cost of each phase.

A look to the future:

age group usage (video of rec center in

use with audio describing the benefits

for the various groups)

business growth

increased city revenue

*CONTENT*
*CONTENT*
*This is not a factor that you should use to determine the content of your presentation.*
your technology
*If you are an expert in your field, the purpose of your presentation will remain the same for all types of presentations.*
false
*All presentations should have this.*
a clear central message
*Which of the following likely comes last in developing a presentation outline?*
illustrations/examples
*In a presentation outline, each slide must represent a main point in the outline.*
true
*Barry was giving a sales presentation to a client. He noticed that the client kept his eyes glued on the slide rather than looking at Barry. What likely went wrong when Barry was planning his outline?*
He had included too much information on the slide.
presentation slides should not have more than *_____* bullet points.
four
*What is the rule of seven?*
no more than seven lines of text on a slide

no more than seven words in a line of text

The font size on presentation slides should not be smaller than *_____* -point.
24
*A slide in Dakota’s presentation contains the following information:

risks
cost-benefit analysis
employees are absent frequently
productivity of workers increased
What guideline does he violate?*

consistent phrasing
*VOCAB*
*VOCAB*
*1. color scheme*
the set of colors used in a presentation
*2. contrast*
the difference between two objects that makes them distinguishable from each other
*3. sans serif*
a typeface without decorative extensions on the ends of its letters
*LAYOUT*
*LAYOUT*
*When using design templates, these elements will be determined for you.*
background

bullets

color scheme

font

*Effective presentations vary the color scheme on each slide.*
false
*What is the maximum number of colors that should be used on a slide?*
4
To improve readability, use *___* text on a dark green background.
white
*Using fancy fonts will increase the effectiveness of a presentation.*
false
*What is the recommended point size for a slide title?*
44-66
*What is the minimum recommended point size for presentation text?*
24
*What is the maximum number of fonts that should be used on a slide?*
2
*PUTTING IT ALL TOGETHER*
*PUTTING IT ALL TOGETHER*
*Speakers wanting to control the movement of one slide to the next choose this option.*
Change slides by clicking on background.
*Some of the items below indicate the steps required to move a slide to a different location in a presentation. Select those steps and indicate the order in which they should be performed to move the slide. (For example, if an item describes what you do first, select 1.) Included in the list are items that are not part of the process. For these items, select N/A, an abbreviation for Not Applicable.

1 — first
2 — second
3 — third
4 — fourth
5 — fifth
6 — sixth
N/A — not applicable*

3: drag the slide to the desired place

N/A: enter the slide position desired

2: hold the mouse button down

N/A select move from the tools menu

1: select the slide

N/A: switch to the notes view

*In this mode, your presentation will fill up the entire screen.*
default
*This type of handout prints only the text of the presentation.*
outline
*What steps can you take to ensure that the delivery of your presentation is successful?*
Familiarize yourself with the presentation location.

Practice your presentation.

*These tools give presenters more freedom to move about the room and interact with their audience.*
laser pointer

remote control

Most presentation programs allow you to save presentations so they can be viewed online by saving them as *____* files.
HTML
*REVIEW*
*REVIEW*
*Which toolbar is used to change the appearance of text in a presentation?*
formatting
*Slide layouts can be changed by _____.*
selecting a new layout from the Task pane
*Presentations can be saved by ______.*
both of the above

(or)

clicking on the save icon
selecting save from the file menu

*New slides can be added to a presentation by _____.*
clicking on the New Slide icon

selecting the New Slide option from the Insert menu

*The working window of a presentation is the _____.*
slide
*Which pane displays commands that change relative to the activity taking place in the presentation window’s main work area?*
task
*These statements describe guidelines for the use of tables in presentations.*
Font size should be 24 point or larger.

Headers should be appropriate and descriptive.

Tables should be large enough to be seen by the audience.

Tables should not have more than five rows.

*Which of the statements below does not describe the guidelines for the use of text in presentation programs?*
Numbered lists should not be used.
*Text can be inserted into a presentation by _____.*
clicking in a placeholder and entering text

drawing a text box, clicking in it, and entering text

*Working with text in presentation programs is similar to using text in other applications.*
true
*Artwork and tables can only be inserted into slides that contain a placeholder.*
false
*Which of the strategies below are likely to increase audience attention?*
Match special effects to content.

Use consistent transitions.

Use similar animation styles on each slide.

*Which are appropriate uses for special effects in presentations?*
to focus and increase audience attention

to improve their effectiveness

to provide visual cues

*Special effects are added using the _____.*
task pane
*Which statement does not describe a guideline for presentation content development?*
Include as much detail on slides as you have room for
*Taking these steps will help to improve the delivery of your presentation.*
Be familiar with the place the presentation will be given.

Practice your presentation.

*The audience, setting, and type of presentation help determine presentation content.*
true
*This statement does not describe a guideline for effective presentation layouts.*
Font colors should blend with the background.
A(n) *___* is the tool that will help you the most when developing the content you will use in your presentation.
outline
*When printing handouts for your audience, presentation programs allow you to select the number of slides that will print on a page.*
true
You shouldn’t use more than *____* fonts on a slide.
2
Several of the items below indicate the steps required to add a slide to a presentation. Select those steps and indicate the order in which they should be performed to add a slide. (For example, if an item describes what you do first, select 1.) Included in the list are items that are not part of the process. For these items, select N/A (not applicable).

1 – first
2 – second
3 – third
4 – fourth
5 – fifth
6 – sixth
N/A – not applicablel

3: click on the new slide icon

N/A: enter the slide position desired

2: click where you want to add the slide

N/A: select new slide from the tools menu

1: switch to the normal or slide sorter view

N/A: switch to the notes or outline view

*How should a presentation be displayed when being presented to an audience?*
full screen
*Using a consistent color scheme on each slide will make your presentation more effective.*
true
*GLOSSARY*(that i dont have)
*GLOSSARY*(that i dont have)
*checkbox*
a square area on a form that can be marked to select one or more items from the available choices
*presentation*
information delivered to an audience
*sustainability*
the ability to meet present needs without compromising the ability to meet future ones
*VOCAB*
*VOCAB*
*1. browser*
a program that is specifically used to look at various World Wide Web resources
*2. internet*
interconnected computer networks throughout the world that everyone can use
*3. network*
two or more connected computers
*4. URL*
Uniform Resource Locator or a unique name that identifies an Internet site
*5. world wide web*
commonly shortened to WWW or simply referred to as the Web, a system of interlinked documents or Web pages accessed through the Internet
*NOTES*
*NOTES*
https://fgsd.owschools.com/media/g_keyms_2013/6/img_keyms_u06c01l01d_browser.jpg
https://fgsd.owschools.com/media/g_keyms_2013/6/img_keyms_u06c01l01d_browser.jpg
*address bar*
Use this bar to enter the URL or address. To move to a new Web page, click on this bar, type the address, and press Enter.
*navigation bar*
The navigation bar buttons that allow you to move back and forward to pages that you have previously visited.
*menu bar*
The menu bar may include File, Edit, View, and Tools. Commands in the File menu may allow you to save a page, print, or send link by e-mail. Some commands in the Edit menu may allow you to cut, copy, or paste. Commands in the View menu may allow you to customize the appearance of the screen. Some more advanced commands appear in the Tools menu, and the Help menu provides help on various topics.
*title bar*
The title bar may or may not contain the name of the window. This bar will allow you to move your window. Simply click on the title bar and drag the window.
*refresh button*
The refresh button usually is located at the right side of the Address Bar. To make sure you have the most up-to-date version of a Web page, click on the refresh button. Your browser will request the page again from the host server, and the page will be reloaded or refreshed.
*tabs*
Using tabs allows you to have several sites open at the same time. You can click on the tabs to move between the different sites.
*re size handle*
The resize handle allows you to make the window smaller or larger.
*status bar*
The status bar contains information about the page. For example, it may display whether or not the page is secure, what is currently being loaded on the page, or how much of the page has been loaded (e.g., 100%).
*display window*
This space contains the Web page.
*command toolbar*
Some common commands such as print, home, and help appear in the command toolbar.
*INTERNET BROWSERS*
*INTERNET BROWSERS*
https://fgsd.owschools.com/media/g_keyms_2013/6/img_keyms_u06c01l01d_q1.jpg

*The section of the browser window highlighted in yellow is the _____.*

address toolbar
*When you want to print a page from the World Wide Web, select the print command in the _____.*
command toolbar
*The World Wide Web consists of interconnected computer networks throughout the world that everyone can use.*
false
*1. browser*

*2. internet*

*3. network*

*4. URL*

1. a program that is specifically used to look at various World Wide Web resources

2. interconnected computer networks throughout the world that everyone can use

3. two or more connected computers

4. a unique name that identifies an Internet site

*Selena would like go back to a page that she visited recently. She should use the _____.*
back button in the navigation toolbar
*VOCAB*
*VOCAB*
*bookmark*
a marker for the address of a Web site so that it can be quickly accessed later
*favorite*
another name for bookmark; a saved Web page location
*home page*
the starting page when the browser is first opened
*INTERNET STRATEGIES*
*INTERNET STRATEGIES*
*Your home page is the Web page that contains your information, such as your address and phone number.*
false
*If you would like to compare information on two different Web pages, you should _____.*
use tabs
*The starting page when the browser is first opened is called the _____.*
home page
*FINDING RELIABLE INTERNET RESOURCES*
*FINDING RELIABLE INTERNET RESOURCES*
*You would like to search for information about animals that are found in the Himalaya mountains. Your keywords should be “Himalaya,” “mountains,” and “animals.”*
true
*You would like to search for information about storms but not tornadoes. What type of search strategy may be useful?*
a boolean search
*You are doing research about energy-efficient transportation. One Web site you visit is called, “Why Gasoline Is for People Who Hate Animals.” What is the likely primary goal of this Web site?*
to focus on only one point of view, perspective, or opinion about the topic
*During your research, you also come across a Web site on hybrid cars. The Web site explains buying incentives and offers several customer testimonials. What is the likely primary goal of this Web site?*
to sell a product or service
*When doing your Internet research on endangered animal species, you decide not to use any sources that are older than five years. What characteristic of effective Web sites are you considering when making this decision?*
timelines
*While reviewing a Web site that seems to have lots of great information about the topic you are researching, you decide to check on the author of the site. You verify that the author is well-known and considered an expert on this topic. What characteristic of an effective Web site does this show?*
reputable source
*REVIEW*
*REVIEW*
*A browser is used for creating Web pages.*
false
*The address bar where you enter the URL is located _____.*
at the top of the screen
*The last step when conducting a basic Internet search is to ____*
type the keywords and press enter
*Select each of the strategies you can use to be more efficient when using the Internet.*
using tabs

creating bookmarks for favorites

setting your home page

deleting bookmarks you are no longer using

orginizing bookmarks into folders

*While reviewing a Web site that seems to have lots of great information about the topic you are researching, you decide to check on the author of the site. You cannot find any information about the author, and you cannot find any information about her credentials. What characteristic of an effective Web site is now a concern?*
reputable auther
*VOCAB*
*VOCAB*
*barrier*
anything that interferes with a message being sent or received
*communication*
an exchange of information
*nonverbal*
not involving words and language
*receiver*
the person who receives a message
*sender*
the person who creates or composes a message and delivers it either orally or in writing
*verbal*
using words or language
*COMMUNICATION SKILLS*
*COMMUNICATION SKILLS*
*Bryan has e-mailed his boss, Shauna, asking if he can leave work early next Friday. Which choice best describes Bryan in this communication scenario?*
the sender of the message
*Jamie works as receptionist for a small business. Fridays are always a challenge on the phone, since the front entrance sees a lot more customer traffic. Jamie’s communication challenge is due to which factor?*
barriers to communication
*Liza is preparing a memo to her employees that explains the new procedure for asking for time off and switching shifts with another employee. By making sure her memo is well-prepared, logical, and organized, Liza has made sure her communication has the characteristics of _____.*
effective communicaion
*Nonverbal communication skills can promote teamwork.*
true
*Barriers to communication can always be eliminated.*
false
*Effective communication skills are a desirable workplace skill.*
true
*Communication is the exchange of information.*
true
*VOCAB*
*VOCAB*
*asynchronous communication*
communication that occurs when the sender and receiver are separated by time and/or place
*audience*
the person or people for whom your message is intended
*netiquette*
guidelines for courteous electronic communication
*purpose*
the reason for communication, such as to inform, to persuade, or to entertain
*synchronous communication*
communication that occurs when the sender and receiver are communicating at the same time
*ELECTRONIC COMMUNICATION SKILLS*
*ELECTRONIC COMMUNICATION SKILLS*
*Which of the following guidelines about the subject line of e-mail messages is most appropriate?*
Use the subject line wisely to let your reader know the main purpose of the e-mail.
*Which of the following guidelines about the use of all capital letters in e-mail messages is most appropriate?*
Avoid the use of all capital letters because some people may have trouble reading your text if it is in all caps.
*1. purpose*

*2. audience*

*3. synchronous communication*

*4. asynchronous communication*

*5. netiquette*

1. to inform, to persuade, or to entertain

2. the person or people for whom your message is intended

3. communication that occurs when the sender and receiver are communicating at the same time

4. communication that occurs when the sender and receiver are separated by time and/or place

5. guidelines for courteous electronic communication

*VOCAB*
*VOCAB*
*blog*
an online journal
*firewall*
a system to protect a network from unauthorized users
*intranet*
an internal Internet; network for use by an individual organization
*open source*
software code that can be viewed, modified, and redistributed for free
*wiki*
an online database of Web pages that can be created or edited by anyone (with permission)
*BEYOND E-MAIL*
*BEYOND E-MAIL*
*Which of the following is not a common business use of blogs?*
document sharing
*1. entry title*

*2. permalink*

*3. entry date*

*4. comment*

1. name of the posting

2. place where a blog posting is located

3. when the posting became available

4. allows users to add to the conversation

*These are the characteristics of good blogs.*
updated frequently

use a friendly, professional tone

*Businesses use wikis for all of the following except _____.*
getting customer feedback
*Businesses most likely to reap benefits from using a wiki are those that _____.*
want a low-cost project management tool

want a place to house their important documents

want an inexpensive, secure intranet

*Shelby is the operations manager for a public-works project. She is revising several of the procedures used. A number of people must review the procedures and add revisions. The best telecommunications tool for Shelby to use to manage this project is a(n) _____.*
wiki
*Dan runs a busy desktop-publishing company. His company wants to increase its exposure, so it runs a new promotion each week. The tool Dan most likely chooses to publicize this promotion is a _____.*
blog
*Hector’s non-profit organization operates on a very tight budget. Their employees and volunteers work irregular hours. Few are in the office at the same time and some never even come into the office. Hector has been tasked with finding a method for the organization’s employees to share, organize, and update organizational documents. What is the best telecommunications technology for Hector’s organization to use for this purpose?*
wiki
*Dr. Wisteria is a prominent chiropractor in the Chicago area. She wants to provide a forum for her patients to discuss their health concerns and to seek and offer advice to other patients. Which telecommunications tool is most appropriate for Dr. Wisteria’s needs?*
wiki
*How are blogs and wikis alike?*
accessible 24/7

available online

increase business productivity

telecommunications technology

*VOCAB*
*VOCAB*
*efficiency*
completing work quickly and with few mistakes
*initiative*
the ability to be self-directed and to complete tasks without direct supervision
*integrity*
doing the right thing, even when no one is watching
*punctuality*
the habit of being on time
*reliability*
the characteristic of being dependable and consistent
*work ethic*
a personal belief that one should work hard and do a good job
*WORKPLACE SKILLS, HABITS, AND ATTITUDES*
*WORKPLACE SKILLS, HABITS, AND ATTITUDES*
*You notice a co-worker, John, putting pens and index cards into his bag. When he sees you watching, he shrugs his shoulders and says, “What? This is no big deal; it’s just a few office supplies. The company won’t even miss them, and besides, everybody helps themselves to the supply cabinet.” John’s response shows he does not demonstrate which workplace attitude?*
honesty
*Carmina works at a fast-food restaurant. During the slow afternoon hours, Carmina always find projects to keep her busy, like washing all the trays or deep-cleaning the drive-through area. What workplace habit does Carmina show by doing this?*
initiative
*On her last performance review, Beverly’s boss commented that she needs to help out her co-workers when they are busy in order to be a team player. Which workplace skill does Beverly’s boss want her to improve?*
interpersonal skills
*Before his job interview, Shabnam took the time to carefully wash and iron his best khaki pants and a button-down shirt. He even got a haircut. What habit did Shabnam demonstrate with these preparations?*
personal hygiene and grooming
*1. integrity*

*2. punctuality*

*3. initiative*

*4. efficiency*

*5. reliability*

1. doing the right thing, even when no one is watching

2. the habit of being on time

3. the ability to be self-directed and to complete tasks without direct supervision

4. completing work quickly and with few mistakes

5. the characteristic of being dependable and consistent

*VOCAB*
*VOCAB*
*active listening*
a strategy for showing other people that you are interested in what they are saying and that you understand what they are saying and how they feel about it
*ACTIVE LISTENING*
*ACTIVE LISTENING*
*Why is it a good idea to restate what you heard someone say in your own words?*
This can reduce the chances of a miscommunication.
*Which of the following is not part of active listening?*
agreeing with what the other person has said
*Which of the following is not a benefit of active listening?*
It lets you express your own emotions or opinions.
*At work, Mario was trying to show Jenessa the new procedure for stocking the shelves. Jenessa kept working as he explained and quickly became frustrated because Mario kept telling her she was doing it wrong. What could Jenessa have done first to be a better active listener?*
She could have stopped what she was doing to give Mario her full attention.
*REVIEW*
*REVIEW*
*Jim works the parts counter for a busy car dealership. When answering the phone, Jim often has trouble answering the customer’s questions because people are constantly coming in and out of his work area, and it is often loud in the dealership. Jim’s communication challenge is due to which factor?*
barriers to communication
*Mrs. Jackson wrote a newsletter to the customers of her housecleaning business that included some organizational tips they could use in their homes. By making sure her newsletter is informative, organized, and clear, Mrs. Jackson has made sure her communication has the characteristics of _____.*
effective communication
*Which of the following guidelines about forwarding e-mail messages is most appropriate?*
Avoid forwarding e-mail messages unless you have permission to do so.
*Alex works as a customer-service representative at an insurance company. Before starting his shift, Alex reviews issues from his last shift to make sure they have been resolved. What workplace habit does Alex show by doing this?*
initiative
*Jorja always arrives at work when she is scheduled. She doesn’t call in at the last minute to say that she can’t work. If she needs time off, she plans in advance and makes arrangements to have a co-worker cover for her. Which workplace habit does Jorja demonstrate by these behaviors?*
dependability
*What of the following is not a benefit of active listening?*
You have an opportunity to tell the other person how you feel about what they have said.
*Julio is the department head for his company’s customer service department. His staff has complained that they spend countless hours answering the same questions over and over again. Julio has explored telecommunications technologies and has found one that will provide a way to answer customers’ questions without calling the representatives. This tool is less expensive and easier to maintain than a Web site. It will allow his company to post FAQs that his customers can access at any time, from wherever they have an Internet connection. Julio has prepared a report to present to the board of directors recommending that the company use this technology. What technology will Julio recommend?*
a blog
*Miranda works in a product-testing laboratory. New products come in for testing frequently. As the products come in, test protocols are developed. Testers in several different departments perform different tests and record their results. The results are then compiled into a database. The project manager reviews the test results and writes up a report describing the findings. When the business was small, it was easy for the company to share these documents using e-mail. But now the laboratory has grown. It receives many more products for testing and has hired many more employees. As a result, e-mail is no longer an efficient way in which to handle the exchange of documents. For this reason, Miranda implemented the use of a new tool. What technology did Miranda adopt?*
a wiki
*NOTES*
*NOTES*
Desirable Workplace Skills, Habits, and Attitudes
The second section of Unit 7 focused on the specific workplace skills, habits, and attitudes that can make you a desirable employee. Having a strong work ethic will help you to be successful in the workplace throughout your career. A strong work ethic means you have a personal belief that you should work hard and do a good job at all times.

People with a strong work ethic often demonstrate certain skills, habits, and attitudes that make them successful in the workplace. Employers want to hire employees like this. Here is a list of the kinds of workplace habits and attitudes most desired by employers:

dependability and reliability

punctuality

efficiency

motivation

initiative

self-confidence

interpersonal skills

problem-solving

honesty and integrity

good personal hygiene and grooming

Effective Communication Skills
In the first section of this unit, we focused on effective communication skills. You learned about communication as the transmission of a message between a sender and a receiver. You also learned that there can be barriers that can interfere with communication. You compared characteristics of effective communication (clear, organized, prepared, logical, sequential) to characteristics of ineffective communication (jumbled, confusing, disorganized).

In this chapter, we also focused specifically on electronic communication skills. Since so much communication in today’s workplace is transmitted electronically (such as e-mail), it is important to be able to communicate clearly via electronic means. Netiquette refers to the rules of polite and courteous electronic communication, or Internet etiquette. Here are some common netiquette guidelines:

Make use of the subject line to let your reader know the main purpose of the e-mail.

Keep e-mails short and to the point. No one likes to read a long and rambling e-mail, and many people just won’t read the whole message. Try to keep the e-mail short enough that the reader will not have to scroll to read it, and use bullet points to highlight important information.

Use a font style, size, and color that is easy to read.

Avoid composing e-mails in ALL CAPITAL LETTERS, or ALL CAPS. For some readers, all caps can be very hard to read. For others, all caps indicates that you are shouting at the reader.

Review your e-mail before you click send to make sure your message is clearly and accurately written (no misspelled words, no grammatical errors, and so on).

Use language, vocabulary, and tone that are appropriate for the receiver of your message.

Don’t forward spam or chain letters. Only forward messages when you have permission to do so.

Remember that e-mail is a permanent written record. Never write an e-mail with information that you would not want to have made public. If you are angry or upset, wait to write your e-mail.

https://fgsd.owschools.com/media/g_keyms_2013/7/img_venn_wiki_blog.gif
These skills, habits, and attitudes can be developed. One way you can develop these skills is by using active listening when you receive feedback about your performance. Active listening helps you work efficiently, meet expectations, and avoid or resolve misunderstandings and conflicts. The following are steps you can take for active listening:

1. Stop whatever you are doing to give the other person your full attention. Look at the person.

2. Be interested in what the person has to say. Ask questions to clarify the message.

3. Listen not only to the words that are being said but also to the emotions being expressed.

4. Be aware of the ways in which your own emotions or opinions might influence what you are hearing.

5. Do not interrupt, except to show you are listening or to ask questions.

In addition to e-mail, many businesses are beginning to use some relatively new telecommunications technologies. You learned about two of these—blogs and wikis. Blogs and wikis share many similarities, but there are important differences, as you can see in the Venn diagram below.

*REVIEW NOTES*
*REVIEW NOTES*
Unit 1: Computer Hardware
In Unit 1, you focused on technical terms and looked at the difference between hardware and software. Hardware refers to the physical devices that make up the computer or technical equipment such as the monitor, mouse, camera, scanner, printer, and many of the electronics inside the body of the computer. Software refers to the programs or instructions given to the computer or technical device so that it can work.

You learned about how technology can help a worker get a task done more efficiently and effectively, and you explored the functions of some specific software and hardware. Here is a list of some of the hardware and software you studied, along with their functions.

Word Processors: a tool used to type, edit, save, and print any type of text.

Spreadsheets: software used for numbers and financial information. The spreadsheet will make many types of calculations such as addition, subtraction, multiplication, division, and finding averages.

Databases: application software that is very useful in organizing data. The data or information entered into the database can be just about anything. This data could include parts in a machine, nutrition information, addresses and phone numbers, or books in a library.

E-mail: mail sent electronically. The electronic mail includes written information, graphics, and attached documents. The e-mail may be sent to one person or many. After reading an e-mail, you can reply to the e-mail, forward it to other recipients or save it.

Presentation Software: software used to create a slide show that can display key text and visuals such as graphs, charts, or graphics.
Graphics Software and Image Editing Software: tools that enable an individual to create or change visual images on a computer.

Computer Aided Design (CAD): software used to design many different types of products. In other words, the CAD software allows someone to draw using the computer. CAD is used in the design of tools and machinery as well as in the drafting and design of all types of buildings. CAD may be used in the design of a tunnel, sewer system, car, digital circuit, and much more.

Scanner: hardware that scans an image, an object, text, or a bar code.

Fax machine: hardware used to send documents over telephone wires to another fax machine.

In addition, you practiced using a problem-solving process to select the correct hardware or software for the task. The problem-solving process includes these five steps:
Understand the task or need.

Consider solutions and list ideas.

Make your selection from the list.

Take action.

Evaluate.

Also in unit 1, you explored emerging technologies. Some of those emerging technologies included:
RFID: Radio Frequency Identification, an automatic identification device that lets you store and retrieve information

Automated Fingerprint Identification: a technique used to verify a person’s fingerprints

Touch Screen: a four-foot by six-foot touch-screen computer

Digital ink pen: a pen that captures handwritten notes and downloads them to the computer so that the text can be displayed on the monitor

Smart card: a pocket-sized card that can store data and process information
Electronic Paper

Display: a display or sign with the ability to update the information electronically

Unit 2: Keyboarding
In Unit 2, you practiced keyboarding techniques both for letters and characters on a standard keyboard and numbers and symbols on the numeric keyboard. When keying many numbers, use the numeric keyboarding. To improve your keyboarding, it is important to use proper technique. Here is a list of the proper techniques:

When your hands are on home row on a standard keyboard, your left hand rests on a s d f and your right hand rests on j k l ;. When using the numeric keypad, the fingers on your right hand should be placed on 4 5 6, which is the home row.

Keep your hands resting on home row, and return your fingers quickly to home row after pressing a key somewhere else.

Keep your hands parallel to the keyboard and fingers comfortably curved.

Relax your fingers.

Press the keys squarely in the center of the key.

Keep your arms level with the keyboard and your elbows close to your side. Your hands should be slightly lower than your elbows.

Sit up straight.

Take some breaks.

Stay in control and aim to get 100 percent correct.

Try not to look at the keyboard. If you must look at the keyboard, find the key quickly and look away before typing the key.

Unit 3: Computer Operating Systems
In Unit 3, you focused on the operating system (OS), or the brain of the computer. The OS controls and organizes the computer’s parts: memory, hardware, and software. It performs a number of essential functions, including:
displaying the GUI

managing application software

coordinating the interaction of hardware and software

handling data storage and retrieval

Microsoft Windows, the most widely used OS, provides a GUI that makes it easy for users to interact with their computers. Common features found on most Windows desktops include the following:

File management is essential to worker productivity. You learned how to open, save, close, and delete files. You also learned how to move files, create folders, and print files.

icons

a taskbar

the Start menu

Quick Launch

the system tray

menus

dialog boxes

help screens

Unit 4: Word Processing
In Unit 4, you created several types of documents using word-processing software. The memo was one type of document you created. The purpose of a memo is to communicate directions, advice, or information. A memo has the following parts: the readers’ names, writer’s name, current date, subject, and main body.To create the documents, you learned the following word-processing skills:
changing the font, style, and size of the text

using the spell check

using the thesaurus

editing text

creating lists with

bullets

centering text

making columns

inserting graphics

inserting shapes

Unit 5: Presentation Technology
In this unit, you learned about presentation technology—software applications that help organize and convey information to an audience. Presentations are used for a number of business purposes, such as sales, professional development, education, fundraising, motivation, persuasion, and reporting.

Information is laid out on screens called slides and displayed as slideshows. These slides can also be printed and distributed as handouts and/or published on the Web.

Text, graphics, and special effects are all important components of your presentation and influence its effectiveness.

Presentation text provides a visual outline of your presentation. Although there are few concrete rules governing the use of text in presentations, following these guidelines will improve your presentation:

Choose fonts that are appropriate for your audience.

Make sure the font color you choose works well with your background.

Limit the number of fonts you use to three or four.

Make sure the font size you choose is appropriate for the way your presentation will be displayed.

Graphics are presentation objects that are not text. They are used in presentations to add visual appeal and enhance communication. Guidelines governing their use include the following:
Graphics should be appropriate and relevant to the presentation’s content.

Graphics should be used only when they enhance the content of the presentation.

Graphics should not be overused.

Graphics should be large enough to be seen by your audience.

Tables and spreadsheets are effective ways to deliver information within a presentation. Guidelines for their use include the following:
Make your objects large enough so they can be seen by your audience.

Use a font size large enough to be read by your audience—18-point or larger.

Limit the number of rows and columns to an amount that can be reasonably viewed on the screen. Generally, you should not have more than four columns or five rows.

Use column and row headers that are appropriate and descriptive.

The appropriate use of special effects provides visual cues for audiences and increases viewer focus and attention. Guidelines governing the use of special effects include the following:
Be consistent with the types of transitions and animations you use.

Don’t use more than one or two types of animations on any slide.

Transitions between slides should generally be the same.

Content is the meat, or substance, of your presentation. Guidelines for content development include the following:
Rule of Seven—don’t use more than seven words in a line of text or more than seven lines on a slide.

Bigger Is Better—use a font size of 24-point or larger.

Bite the Bullet—don’t use more than four bullet points on a slide, and don’t use a single bullet point on a slide.

Consistent Phrasing—use the same word structure for all of your bullet points.

Once you create your content, you need to arrange it—or lay it out—on your slides. The following guidelines will help you create effective layouts:
Be consistent, and use the same color scheme for all your slides.

Use a high degree of contrast between the text and the background.

Use a font that is easy to read.

Use the largest size font possible.

Use graphic elements only when they add value.

Limit the amount of information you put on each slide.

After you’ve developed your content and laid out your slides, you are ready to deliver your presentation. Following these guidelines will increase the effectiveness of your delivery:
Practice your presentation.

Familiarize yourself with the setting in which the presentation will be given.

The Internet is interconnected computer networks throughout the world that everyone can use. The World Wide Web, or simply the Web, is a way of accessing information on the Internet. You learned about the different parts of the Web browser window. These parts include:
Navigation Bar

Address Bar

Command Toolbar

Display Window

Status Bar

Scroll Bar

Resize Handle

Close Box

Tabs

Refresh Button

Title Bar

In Unit 6, you reviewed some basic search strategies. These strategies included:
Form your search question carefully.

Identify the keywords in your question.

Navigate to a search engine.

Type the keywords and press Enter.

In this unit, you also determined whether a Web site was appropriate and reliable. Characteristics of an effective Web site include:
reputable author

clear goals

relevant data

verified claims

timely information

nonbiased sources

Unit 7: Communication Skills
In Unit 7, you focused on communication skills, both verbal and electronic. Communication is the transaction of a message between a sender and a receiver. There may be barriers that interfere with communication. Barriers include:
lack of time to create a clear message

unclear speech

lack of receiver’s

knowledge

noise

When communicating electronically, it is important to follow guidelines to be polite and courteous. These guidelines are called Netiquette. Here are some of the guidelines:
Include a subject.
Keep e-mails short and concise.

Use font, size, style, and color that are easy to read.

Avoid writing e-mails in all capital letters.
Make sure your message is clear, accurate, and free of mistakes.

Use language, vocabulary, and tone that are appropriate for the receiver.

Don’t forward spam or chain letters.

Keep in mind that an e-mail may be saved permanently.

There are workplace skills, habits, and attitudes that can make you a desirable employee. These skills, habits, and attitudes include:
dependability

punctuality

efficiency

motivation

initiative

self-confidence

interpersonal skills

problem-solving

honesty and integrity

good personal hygiene and grooming

In addition, active listening is an important skill. The following are steps to take for active listening:
Stop what you are doing to look at the other person and give them your full attention.

Show interest in what the person has to say. Ask questions to clarify.

Listen to not only the words but also the emotions being expressed.

Be aware of how your own emotions or opinions may influence what you hear.

Do not interrupt, except to show you are listening or to ask questions.

*REVIEW QUESTIONS*
*REVIEW QUESTIONS*
*When you want to print a page from the World Wide Web, select the print command in the _____.*
command toolbar
*Image-editing software is used to _____.*
enhance a photograph
*The home keys on the numeric keypad are _____.*
456
*Austin uses these guidelines when adding graphics to his presentations.*
Graphic size should be appropriate for audience viewing.

Graphics should be relevant and appropriate to the content.

Graphics should only be used when they improve the communication.

*Austin works as a department head and frequently uses presentations to deliver information to his staff. He relies heavily on presentation technology because of its many benefits, which include _____.*
visual appeal

ease of updating

fast creation

*The software used to help run the computer hardware is the _____.*
system software
*What must you do when you save a file for the first time?*
name the file
*The World Wide Web is interconnected computer networks throughout the world that everyone can use*
false
*the parts of a memo are _____.*
readers name, your name, the date, the subject, and the body of them memo