IT Project Management Chapter 8

Decision making – Directive
The PM makes the decision with little or no input from the team
Decision making – Participative
All team members participate in the discussion and decision process
Decision making – Consultative
A combination of both, the team meets with the PM for several solutions and the PM makes the decision on the best course for the project
Team member types – Evaders
Don’t like confrontation on any level, also can be shy types
Team member types – Aggressives
Loves to argue, usually have the opposite opinion than the popular one
Team member types – Thinkers
The sages of the office, usually quiet at meetings and then offer their opinions based on the discussion (good to have on the team)
Team member types – Idealists
While having good intentions they may not see the whole picture regarding the needs of the project. Ignore or unaware of some needed processes
Meeting coordinator
Runs the business of a meeting to keep the topics on schedule according to the agenda
Meeting minutes
Should ALWAYS be taken
Fred Herzberg’s Motivation-Hygiene Theory
A theory that people are either Motivation seekers or Hygiene seekers
Motivation agents
Achievement
Recognition
The work itself
Responsibility
Advancement
Hygiene agents
Company policy and administration
Supervision
Salary
Interpersonal relationships
Working conditions
Hygiene agents must exist before motivation agents can be offered
Abraham Maslow – Maslow’s hierarchy (5 layers)
Physiology
Safety
Social
Esteem
Self-actualization
Douglas McGregors theory of X and Y
X is bad, need to be watched all the time and micromanaged, can’t be trusted

Y is good, self-led and motivated and can accomplish new tasks proactively

William Ouchi’s theory Z
Based on the participative management style of the Japanese. States that workers are motivated by a sense of commitment, opportunity and advancement
Q-Of the following, which is not a method you should employ when working with “evaders” during a team discussion?
Have the evader listen to all of the comments and then make a decision.
Q-Why should project team meetings have minutes recorded?
It allows the project manager to maintain a record of what was discussed
Q-Which of the following is an example of the cost of nonconformance?
Wasted materials
Q-You are the project manager of an application development project. The project’s first milestone is in two weeks and management will expect a review. It is imperative that you reach this first milestone. However, your project team reports that it is likely they will be two weeks late because they are developing the application to a point and then testing the application to a point. What can you do to ensure the target date is kept?
Crash the project
Q-You are the project manager of the NYQ Project. You suspect that some project team members aren’t interested in the project. What is the best way to help others develop a passion for the project?
Become passionate about the project yourself
Q-Why must the project manager have authority over a project?
To ensure the actions required to complete the project will be enforced
Q-What management theory suggests that the people will perform better when they are offered a reward that motivates them?
Herzberg’s Theory of Motivation
Q-McClelland’s Theory of Needs suggests that people are driven by one of three needs. Which one of the following is not one of the three needs in McClelland’s theory?
Reward
Q-Of the following, which decision-making process is reflective of the consultative decision?
A project manager who makes a decision based on team members’ counsel and advice
Q-Why is disagreeing considered to be an effective part of team discussions?
It shows that the project team is thinking and considering alternate solutions.