Intro to Business ch. 10

human resources management (HRM)
all the activities involved in determining an organization’s human resources needs as well as acquiring, training, and compensating people to fill those needs
job analysis
the determination, through observation and study, of pertinent information about a job-including specific tasks and necessary abilities, knowledge, and skills
job description
a formal, written explanation of a specific job, usually, including job title, tasks, relationship with other jobs, physical and mental skills required, duties, responsibilities, and working conditions
job specification
a description of the qualifications necessary for a specific job in terms of education, experience, and personal and physical characteristics
recruiting
forming a pool of qualified applicants from which management can select employees
selection
the process of collecting information about applicants and using that information to make hiring decisions
Title VII of the Civil Rights Act
prohibits discrimination in employment and created the equal employment opportunity commisssion
orientation
familiarizing newly hired employees with fellow workers, company procedures, and the physical properties of the company
training
teaching employees to do specific job tasks through either classroom development or on-the-job experience
development
training that augments the skills and knowledge of managers and professionals
separations
employment changes involving resignation, retirement, termination or layoff
wage/salary survey
a study that tells a company how much compensation comparable firms are paying for specific jobs that the firms have in common
profit sharing
a form of compensation whereby a percentage of company profits is distributed to the employees whose work helped to generate them
labor unions
employee organizations formed to deal with employers for achieving better pay, hours and working conditions
collective bargaining
the negotiation process through which management and unions reach an agreement about compensation, working hours, and working conditions for the bargaining unit
labor contract
the formal, written document that spells out the relationship between the union and management for a specified period of time- usually two or three years
picketing
a public protest against management practices that involves union members marching and carrying anti management signs at the employers plant or work site
strikes
employee walkouts; one of the most effective weapons of labor unions
boycott
an attempt to keep people from purchasing the products of a company
lockout
management’s version of a strike, wherein a work site is closed so that employees cannot go to work
strikebreakers
people hired by management to replace striking employees; called scabs by striking union memebers
conciliation
a method of outside resolution of labor and management differences in which a third party is brought in to keep the two sides talking
mediation
a method of outside resolution of labor and management differences in which the third party’s role is to suggest or purpose a solution to the problem
arbitration
settlement of a labor/management dispute by a neutral third party whose solution is legally binding and enforceable