Intro to Business and Marketing Chapter 8

Memo
a brief written message covering only one subject
Feedback
a receiver’s response to a message
Distractions
things that compete with the message for the listener’s attention
Parliamentary Procedures
structure for holding formal meetings and making decisions
Generalization
a statement that is accepted as true by most people
Enumerate
listing items in order
Jargon
specialized vocabulary used by members of a certain group
Emotional Blocks
biases against the sender’s opinions that prevent a listener from understanding
Inflection
a change in the tone and pitch of someone’s voice
Quorum
proportion of all the membership needed to conduct business
Minutes
a written record that outlines the decisions made at the last meeting
Three Reasons for Communication
to inform, persuade, and entertain
First thing to do before reading
focus your mind
Empathy
the understanding of another’s feelings or emotions
Channels
avenues through which messages are delivered.