International Management, 8e (Deresky) CH. 3(dbp)

Cultural intelligence is also known as ________.
cultural quotient
________ is an outsider’s seemingly natural ability to interpret someone’s unfamiliar and ambiguous gestures in just the way that person’s compatriots and colleagues would
Cultural intelligence
________ is the awareness of and an honest caring about another individual’s culture.
Cultural empathy
Cultural sensitivity is also known as ________.
cultural empathy
International managers can benefit greatly from cultural sensitivity because it ________.
enables them to develop appropriate policies
Global managers who exhibit cultural intelligence and cultural sensitivity will most likely be able to ________.
negotiate effectively in expatriate assignments
is a primary reason for failed expatriate assignments
cross-cultural differences
________ comprises the shared values, understandings, assumptions, and goals that over time are passed on and imposed by members of a group or society.
Culture
Globalization, in all its forms of personal and business contacts and information crossing borders, brings about changes that result in ________.
cultural diffusion
When immigrants adopt some aspects of the local culture while keeping aspects of their culture of origin, this process is called ________.
creolization
What is NOT categorized as a sociocultural variable of culture?
economy
What represents the expectations, norms, and goals held in common by members of a specific company or group?
organizational culture
An organization where employees typically wear casual clothes and interact casually is most likely to have a(n) ________ organizational culture.
informal
What is a drawback of organizational culture?
resistance to change
What is an advantage of organizational culture
long-term commitment
________ is the phenomenon of the shifting of individual management styles to become more similar to one another.
Convergence
The unconscious reference point of one’s own cultural values is called a(n) ________
self-reference criterion
The first step for an international manager toward cultural sensitivity should be to ________.
understand his or her own culture
What term refers to the expectation that foreigners should automatically fall into host-country patterns of behavior
parochialism
________ refers to the belief that the practices of one’s own country are best no matter where or under what conditions they are applied.
Ethnocentrism
An international manager can best develop an understanding of a particular culture by ________.
creating a cultural profile for that country or region in which the firm does business
According to contingency management, international managers need to ________.
adapt their management styles to the local setting and people
Canada consists of distinct groups such as Anglophones, Francophones, and indigenous Canadians. This is an example of ________.
subculture
________ refers to the assumption that every member of a society or subculture has the same characteristics or traits without regard to individual differences.
Stereotyping
Stereotyping should most likely be avoided by international managers because ________.
many cultures have diverse subcultures
According to Harris and Moran, what is NOT a category that forms the subsystems in any society
societal system
The main purpose of Harris and Moran’s eight categories is ________.
to show how subsystems in a society affect an individual’s behavior
According to Harris and Moran’s eight categories, a kinship system refers to the influence of ________.
family relationships
Which subsystems is most likely to underlie both moral and economic norms
religious system
What refers to a society’s ideas and convictions about what is good or bad and right or wrong
values
What is a cultural dimension identified by the GLOBE Project team
power distance
Austria and Germany value competition and have a “can-do” attitude. Therefore, according to the GLOBE project, Austria and Germany are most likely to be ________ societies.
assertive
What is true of a future-oriented country
It focuses on longer time horizon for decisions.
According to the GLOBE project, which cultural dimensions refers to how much people in a society are expected to be tough, confrontational, and competitive versus modest and tender
assertiveness
People in Singapore and Denmark are inclined toward long-term planning. According to the GLOBE project, such societies score high on ________.
future orientation
Managers from Singapore, New Zealand, and Hong Kong tend to take initiative and have a sense of urgency, and the confidence to get things done. According to the GLOBE project, such managers score high on the cultural dimension of ________.
performance orientation
Workplaces in high power distance cultures will most likely be characterized by ________.
autocratic leadership
which countries would an autocratic style of leadership be most effective
high power distance countries
According to Hofstede, societies that accept strong hierarchical boss-subordinate relationships are high on ________.
power distance
According to Hofstede, the extent to which subordinates accept a hierarchical system in a company is known as ________.
power distance
What Hofstede variables is associated with a strong sense of nationalism
uncertainty avoidance
According to Hofstede, the tendency of people to look after themselves and their immediate family and to place less emphasis on the needs of the society is known as ________.
individualism
Based on Hofstede’s value dimensions, countries that have strict laws and procedures to which their people adhere closely most likely have ________.
high uncertainty avoidance
Based on Hofstede’s value dimensions, countries in which nationalism is less pronounced, protests are tolerated, and job mobility is common are high on ________.
uncertainty avoidance
According to Hofstede, tight social frameworks, emotional dependence on belonging to the organization, and a strong belief in group decisions are characteristics of ________.
collectivism
What is a primary characteristic of masculine societies
assertiveness
What is true of countries with low masculinity
more women in high-level jobs
What is NOT one of Trompenaars’ s value dimensions
intrinsic versus extrinsic
According to Trompenaars’s value dimensions, what is true of the universalistic approach
It emphasizes applying rules and systems objectively
Based on Trompenaars’s value dimensions, what is a characteristic of the particularistic approach
obligation toward relationships
In which of the following societies are people more likely to pass on inside information to a friend
particularistic
According to Trompenaars’s value dimensions, what focuses on the emotional orientation of relationships
neutral versus affective
Managers from Italy and Mexico would most likely express their emotions openly during a business situation, while managers from England and Japan would most likely consider such behavior unprofessional. Which of Trompenaars’s value dimensions explains this difference in behavior and attitude
neutral versus affective
Based on Trompenaars’s value dimensions, in which of the following cultures do managers separate their work and private lives, and tend to be open and direct when communicating with coworkers
specific-oriented
Which of the following Trompenaars’s value dimensions explains the source of power and status in society?
achievement versus ascription
According to Trompenaars’s value dimensions, if you are born and raised in an achievement society, your source of status will most likely be based upon your ________.
level of education
Which of the following is true of the way Arabs view time?
Arabs believe important decisions cannot be rushed
Which of the following is true of the attitude toward work in Mexican culture?
Leisure time is more important than work
Which of the following factors can cause changes in traditional, non-Western societies
media exposure
Which of the following is NOT a critical operational value difference
etiquette
Which of the following factors primarily determines how the Internet is used in different countries?
local attitude to information privacy
The European view of information privacy most likely stems from its ________.
culture and history
Based on the study conducted by Harris and Moran, which of the following is NOT a workplace behavior of most Americans
following a formal culture
Which of the following is NOT a characteristic of the Arab culture
imposition of deadlines
Which of the following is NOT a typical characteristic of the Arab culture?
open admission of mistakes
Which of the following is likely to cause offense in Saudi Arabia?
introducing business subjects too soon
With regard to small family businesses in China, a “guanxi” can be best described as a ________.
network of relationships centered on mutual obligations and favors
Which of the following is a predominant characteristic of the Chinese management style?
paternalism
Cultural intelligence is also known as cultural quotient. True or False?
True
Cultural sensitivity requires the willingness to put oneself in another’s shoes. True or False?
True
Creolization is the process where immigrants completely disregard all aspects of the local culture. True or False?
False
Organizational culture tends to be stronger than societal culture. True or False?
FALSE
Contingency management requires managers to adapt to the local environment and people, and to manage accordingly. True or False?
True
Values are a society’s ideas about what is good or bad. True or False?
True
According to the GLOBE project team, highly assertive societies emphasize loyalty and solidarity. True or False?
False
Future-oriented societies tend to place more emphasis on instant gratification. True or False?
False
Performance-oriented societies tend to take initiative and have the confidence to get things done. True or False?
True
Humane orientation measures the extent to which a society takes part in self-enhancement. True or False?
False
Paternalism and patronage are important in humane-oriented societies. True or False?
True
High power distance usually results in a centralized structure and autocratic leadership. True or False?
True
Uncertainty avoidance refers to the extent to which people in a society feel threatened by ambiguous situations. True or False?
True
Achievement and personal capabilities are valued in collectivistic societies. True or False?
False
Social loafing is common in a collectivistic society. True or False?
False
Assertiveness and materialism are values of a masculine society. True or False?
True
In specific-oriented cultures, work spills over into personal relationships and vice versa. True or False?
False
In an ascription-oriented society, the source of status and influence is based on how well one performs the job and what level of education and experience one has to offer. True or False?
False
Arabs avoid open admission of error at all costs because weakness is a failure to be manly. True or False?
True
Chinese management style focuses on human-centeredness, family-centeredness, centralization of power, and small size. True or False?
True