Information Technology Project Management 8th – Chapter 12

expectations management matrix
A tool that helps clarify expectations and lists project
measures of success as well as priorities, expectations, and guidelines related to each measure
issue log
A tool used to document, monitor, and track issues that need resolution
power/interest grid
A tool used to group stakeholders based on their level of authority (power) and their level of concern (interest) for project outcomes
stakeholder analysis
A technique for analyzing information to determine which stakeholders’ interests to focus on and how to increase stakeholder support throughout the project
stakeholder register
A document that includes details about identified project stakeholders