Human Resources Chapter 9

Which of the following is true of in-basket exercises?
They simulate the administrative tasks of a manager’s job, using a pile of documents for the employee to handle.
How does 360-degree feedback help organizations?
Performance improves and behavior changes as a result of participation.
Which of the following skills do managers demonstrate if they show genuine interest in others?
Compassion and sensitivity
In the case of succession planning, job assignments for high-potential employees are based on
the successful career paths of the managers whom these employees are preparing to replace.
The measurement tool Benchmarks focuses on measuring:
a manager’s use of skills associated with success in managing.
Identify the skill related to a successful manager
Can behave in ways that are often seen as opposites
The 360-degree feedback process:
involves rating the individual in terms of work-related behaviors.
The organization may demote an employee to a lower-level position:
so that the employee can learn different skills.
Circumstances that resemble an invisible barrier that keep most women and minorities from attaining the top jobs in organizations are referred to as the:
glass ceiling.
Which of the following is true about an assessment center?
At an assessment center, multiple raters or evaluators evaluate employees’ performance on a number of exercises.
Which of the following is true about succession planning?
It provides a set of developmental experiences that managers must complete to be considered for top management positions.
The primary use of assessment centers is to identify:
whether employees have the personality characteristics and skills needed for managerial positions.
Usually the employer conducts the reality check as part of a performance appraisal or as the _____ stage of performance management.
feedback
Which of the following is true of protean careers?
Based on the psychological contract, employees look for organizations to provide development opportunities.
A move to a job with a similar level of responsibility within the same organization is called a(n):
lateral move.
Which of the following is a characteristic of a successful formal mentoring program?
Managers are rewarded for employee development.
An Individual Coaching for Effectiveness program is designed to:
help managers with dysfunctional behaviors.
What is the organization’s responsibility in the goal-setting stage of the career management process?
To ensure that the goal is specific, challenging, and attainable
Which of the following skills do managers demonstrate if they accomplish tasks through managing others?
Team orientation
What is the employee’s responsibility in the data gathering stage of career management?
To identify opportunities and areas needing improvement
Which of the following is a potential problem of job rotation?
Employees typically develop a short-term perspective on problems and solutions.
Which of the following is true of the relationship between training and development?
The goal of training is preparation for the current job, while the goal of development is preparation for changes in the current job.
The step in the career management process in which employees receive information about their skills and knowledge and where these assets fit into the organization’s plans is called:
feedback.
In assessment centers, typically, each assessor observes and records _____ employees’ behaviors in each exercise.
one or two
The decision-making dimension of the Myers-Briggs Type Indicator relates to the:
amount of consideration given to others’ feelings when making a decision.
Most employee development occurs through:
job experiences.
An employee’s tolerance for uncertainty and the ability to get along with others are assessed in _____.
personality tests
Allowing employees to take a full-time temporary position at another company is known as a(n):
externship.
The step in the career management process in which psychological tests, such as Myers-Briggs Type Indicator and the Strong-Campbell Interest Inventory, are used is:
data gathering.
Collecting information and providing feedback to employees about their behavior is called _____.
assessment
Which of the following is true of development?
Participation in development is voluntary.
Which of the following helps identify employees’ preferences for working in different types of environments like sales and counseling?
Self-Directed Search
Providing employees with the opportunity to get away from the day-to-day stresses of their job and acquire new skills and perspectives is known as a(n):
sabbatical.
During the action planning and follow-up step of the career management process, the employer:
should identify resources needed.
The energy dichotomy of the Myers-Briggs Type Indicator indicates _____.
individuals’ degree of introversion or extroversion
A peer or manager who works closely with an employee to motivate him/her, help him/her develop skills, and provide reinforcement and feedback is known as a:
coach.
Which of the following is true of mentoring?
Mentoring programs tend to be most successful when they are voluntary and participants understand the details of the program.
Job rotation involves:
moving the employee through a series of job assignments in one or more functional areas of the company.
Which of the following is true of job enlargement?
It involves adding challenges or new responsibilities to employees’ current jobs.
The four general approaches that companies use to develop employees include:
formal education, assessment, job experiences, and interpersonal relationships.
According to the Myers-Briggs Type Indicator, Extroverted types (E) gain energy through:
interpersonal relationships.
What is the organization’s responsibility in the goal-setting stage of the career management process?
To ensure that the goal is specific, challenging, and attainable
Which of the following is a characteristic of a successful formal mentoring program?
Managers are rewarded for employee development.
Circumstances that resemble an invisible barrier that keep most women and minorities from attaining the top jobs in organizations are referred to as the:
glass ceiling.
The primary use of assessment centers is to identify:
whether employees have the personality characteristics and skills needed for managerial positions.
In the case of succession planning, job assignments for high-potential employees are based on:
the successful career paths of the managers whom these employees are preparing to replace.
The measurement tool Benchmarks focuses on measuring:
a manager’s use of skills associated with success in managing.
A move to a job with a similar level of responsibility within the same organization is called a(n):
lateral move.
An Individual Coaching for Effectiveness program is designed to:
help managers with dysfunctional behaviors.
Which of the following skills do managers demonstrate if they show genuine interest in others?
Compassion and sensitivity