HR Management Chap 10-14

1.
The Evil Woman Thesis asserts that when a woman does not act the way men and other women think she should, they will tend to treat her more harshly than they might if the alleged misdeed was done by a man. TRUE
2.
The introduction of union relations laws, civil rights laws, and occupational safety laws have led to the diminishment of most employees’ legal rights. FALSE
3.
Unfortunately, employers have no tools for measuring the ethics of an individual during the applicant screening process, so employers do not realize they have hired an unethical person until it is too late. FALSE
4.
The four main types of privacy upheld by courts are intrusion, publication of private matters, disclosure of medical records, and appropriation of an employee’s name or likeness for commercial purposes. TRUE
5.
The standards an individual uses to decide what his or her conduct should be are known as common law. FLASE
6.
The Sarbanes-Oxley Act requires publicly traded companies to declare whether they have a code of conduct, and it increases penalties for companies convicted of ethics violations if they have codes of conduct that were not properly enforced. FLASE
7.
Many people in the new business development group at GRS&M feel that Blaine was promoted due to her personal friendship with the supervisor rather than a fair review of the qualified employees in the group. This attitude is the result of the employees’ perceived procedural justice relative to the decision. TRUE
8.
A manager constructs a fair discipline process on three pillars: rules and regulations, a system of progressive penalties, and outplacement counseling. FALSE
9.
Financial benefits like employer-paid insurance and vacations are not a part of employee compensation. FALSE
10.
When employees work more than 40 hours per week, employers must pay overtime at a rate of at least one-and-a-half times the normal pay for any hours worked over 40 in a workweek. TRUE
11.
The Equal Pay Act states that employees of one sex may not be paid wages at a rate lower than that paid to employees of the opposite sex for doing roughly equivalent work. TRUE
12.
A key advantage of employee stock ownership plans is that the company gets a tax advantage equal to the fair market value of the shares that are transferred to the trustee. TRUE
13.
Competencies are demonstrable characteristics of a person including knowledge, skills, and behaviors that enable performance. TRUE
14.
Employee benefits account for about one-third of wages and salaries. TRUE
15.
Federal law requires private sector employers to grant a minimum amount of paid vacation leave. FALSE
16.
If an employee is injured at work due to a blatant disregard for company safety policies, the company is not required to pay workers’ compensation. FALSE
17.
It is illegal for supervisors to discuss their opinions about unionization with employees. FALSE
18.
Employers can replace strikers permanently unless the strike is based on unfair labor practices. TRUE
19.
A wildcat strike is an unauthorized strike that occurs during the term of a contract. TRUE
20.
Grievances should be settled based on what is considered fair even if the solution differs from the labor agreement. FALSE
21.
The Employee Free Choice Act would make it more difficult for employers to prevent the formation of unions. FALSE
22.
OSHA enforces its standards through inspections, which are usually announced so that employers have time to prepare. FALSE
23.
Even if the employee was treated easily with first aid, employers must report the occupational injury. FALSE
24.
Safety training should be bilingual in situations where employees speak English as a second language or are not fluent in English. TRUE
25.
Lockout/tagout involves affixing a disabled tag to the equipment. TRUE
26.
The first step in an industrial hygiene program involves the health and safety officer conducting a facility walk-through. TRUE
27.
A drug-free workplace policy should state at a minimum “The use, possession, transfer, or sale of illegal drugs by employees is prohibited”. TRUE
28.
When firing a high-risk employee, an HR manager should conduct the meeting on a Friday so that the terminated employee has time to calm down over the weekend. FALSE
29.
HR activities in small firms tend to be more informal than in larger firms. TRUE
30.
While most small firms are affected by the Fair Labor Standards Act and the Occupational Safety and Health Act, only large firms need to be familiar with the Consumer Credit Protection Act. FALSE
31.
Research indicates that the majority of workplace accidents, especially serious accidents, occur in firms that employ less than 50 workers. TRUE
32.
A recent name change or promises of substantial savings suggest that a professional employer organization will be reliable. FALSE
33.
Wallace Cleaning Services employs 10 workers, so the small business does not have to comply with the Age Discrimination in Employment Act. TRUE
34.
The majority of multinational corporation management positions are filled by expatriates. FALSE
35.
In a polycentric corporation, the prevailing attitude is that home country attitudes, management style, knowledge, and managers are superior to anything the host country might offer. TRUE
36.
Firms using a geocentric staffing model will seek the best people for key jobs throughout the organization, regardless of nationality. TRUE
37.
Family pressures are a primary cause of expatriate failure. True
38.
Employees preparing for overseas assignments should be trained in cultural differences, attitude formation and behavioral influence, factual country knowledge, and language skills. TRUE
39.
Varying departure and arrival times when working in a foreign country can minimize a business traveler’s chances of becoming a crime victim. TRUE
40.
Treating locals as equal partners when developing a global HR system will minimize resistance. TRUE
41.
The most expensive approach to staffing is the polycentric staffing model. TRUE
42.
Human resource audits and benchmarking are two critical tools used by managers who implement an evidence-based approach to human resource management. TRUE
43.
Most employers routinely conduct HR audits every 6 months.FALSE
44.
A compliance audit would most likely be used to assess a firm’s recruitment and hiring practices compared to those of other firms. TRUE
45.
A strategic audit would most likely be used by an HR manager to assess a firm’s procedures and practices in regard to employee benefits. TRUE
46.
Although low employee morale indicates a problem in the firm, it does not indicate that an HR audit is necessary. TRUE
47.
An HR audit is most likely needed when the business grows to the point where line managers need the help of HR to hire and discipline employees. TRUE
48.
An applicant tracking system provides a way to measure the quality of those you are hiring. TRUE
49.
Human resource practices, such as hiring based on selection tests, pay raises based on work performance, and training provided to new and experienced employees, contribute to a company’s ability to achieve high-performance levels. TRUE
50.
High performance work systems became popular in the 1980s due to competition among U.S. automakers. FALSE
51.
According to the ethics research presented in the text, “bad apples” are best described as ethical situations that are ripe for unethical choices.
52.
Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech’s top executives are evaluating the firm’s hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment.
Which of the following best supports the argument that Health-Tech should make significant changes to its disciplinary process? Historically, arbitrators have overturned the dismissal decisions of Health-Tech’s managers because of unclear company rules.
53.
Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech’s top executives are evaluating the firm’s hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment.
Health-Tech’s HR department has devised a brief ethics test for employees to use when determining if their actions match Health-Tech’s code of conduct. Which of the following questions is LEAST likely to be included on the ethics test? Would I perform this action if I worked for a Health-Tech competitor?
54.
Based on research into ethical behavior in the workplace, which of the following is a true statement?
Having ethical leaders in an organization reduces the number of unethical decisions.
55.
R&R has a nonpunitive discipline policy. Employees at R&R Carpet and Tile are allowed to take one-hour lunch breaks. Todd’s assistant, Suzanne, took a two-hour lunch break today without prior approval. Suzanne was given a verbal warning five weeks ago for a similar infraction. Which of the following will most likely be Todd’s response to Suzanne’s actions today. a formal written reminder
56.
Which of the following would most likely be considered unfair by employees? sustaining the burden of proof on the employee
57.
Employees at R&R Carpet and Tile are allowed to take one-hour lunch breaks. Todd’s assistant, Suzanne, took a two-hour lunch break today without prior approval. Suzanne has never broken any other rules since being employed by the company. R&R has a nonpunitive discipline policy. Which of the following will most likely be Todd’s response to Suzanne’s violation? issuing an oral reminder to Suzanne
58.
Tamika, a FedEx employee, was recently disciplined by her supervisor for insubordination. Tamika believes that the punishment was too harsh. According to FedEx’s guaranteed fair treatment program, what should Tamika do first to appeal the decision? submit a written complaint to a middle manager
59.
During ethics training, which of the following would most likely emphasize the importance of ethics to the firm. top management participation
60.
Jason, a sales manager, has been given the task of coaching a new employee. What should Jason do first?
61.
Employee compensation refers to all forms of pay or rewards going to employees and arising from their employment.
62.
Direct financial payments include all of the following EXCEPT _INSURANCE_.
63.
Which of the following terms refers to pay in the form of financial benefits, such as insurance? INDIRECT
64.
Which compensation-related law contains provisions for minimum wage, maximum hours, overtime pay, equal pay, and child labor? Fair Labor Standards Act
65.
Jorge worked 6 hours of overtime this week but has decided to take time off instead of overtime pay. How many hours will Jorge receive in time off from work? 9 hours
Which of the following is true for employers who use independent contractors? Fair Labor Standards Act overtime requirements do not apply
66.
According to the Family and Medical Leave Act, eligible employees can take up to 12 weeks of unpaid, job-protected leave for the birth of a child or for the care of a child, spouse, or parent.
67.
Which of the following has historically been the primary issue in collective bargaining? WAGE RATES
68.
Lisa is an HR manager who has been assigned the task of establishing pay rates to ensure external equity. What should Lisa do first in the process? conduct a salary survey
69.
Job Evaluation is a formal and systematic comparison of jobs to determine the worth of one job relative to another.
70.
Broadbanding means collapsing salary grades and ranges into just a few wide levels or bands, each of which contains a relatively wide range of jobs and salary levels.
71.
Which of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance? Merit Pay
72.
Tanner’s employer puts a predetermined portion of profits into a trust account for Tanner’s retirement. Which of the following is most likely the type of profit-sharing plan used by Tanner’s employer?
73.
A GAINSHARING plan is an incentive plan that engages many or all employees in a common effort to achieve a company’s productivity objectives with any resulting cost-savings gains shared among employees and the company.
74.
The indirect financial and nonfinancial payments employees receive for continuing employment with the company are called Benefits.
Which of the following benefits is required by federal or state law? workers’ compensation
Eric has worked full-time for a large manufacturing company for over 3 years. Eric and his wife have recently adopted a baby, and Eric wants to take time off from work to care for the child. Which of the following laws most likely applies to Eric’s situation? Family and Medical Leave Act
75.
About 12% of people working in the United States belong to unions.
76.
Which of the following best explains why union membership has fallen since 1955?
Domestic companies are shifting from manufacturing to service-based operations.
77.
The Closed Shop form of union security means that the company can hire only union members.
78.
Which type of union security accounts for almost three-fourths of union contracts? Union Shop
79.
The term ” right to work ” describes statutory or constitutional provisions banning the requirement of union membership as a condition of employment.
80.
Right-to-work laws inhibit union formation by prohibiting any form of union security.
81.
In which human resource activity does a typical labor agreement NOT give the union a role? Appraisals
82.
Prior to 1930, employers attempted to limit the influence of unions using all of the following methods EXCEPT none of the above
83.
Which of the following bans certain unfair labor practices and provides for majority rule and secret ballot elections? Wagner Act
84.
Which of the following was established by the Wagner Act? National Labor Relations Board
You are a manager at a manufacturing facility, and you tell your subordinates that unions are dangerous to the economy. Which law protects your right to express these views? Taft-Hartley Act
85.
Decertification is the process of legally terminating a union’s right to represent employees.
86.
Which third-party intervention uses a neutral third party to assist the principals in reaching agreement? Mediation
87.
Which intervention method listed below is the most definitive of all third-party interventions? binding arbitration
88.
Arbitration means ending an impasse by Finding a solution.
89.
Each year there are roughly 4.4 cases of workplace accidents per 100 full-time workers in the United States.
The basic purpose of the Occupational Safety and Health Administration is to set and enforce the safety and health standards that apply to almost all workers in the United States
90.
All of the following are covered by the Occupational Safety and Health Act EXCEPT self-employed persons.
91.
According to OSHA, employers must report occupational injuries that result in any of the following EXCEPT first aid treatment.
92.
Which of the following would most likely NOT be considered a reportable injury according to OSHA?
John sprains his ankle after becoming tangled in his car’s seat belt in the company parking lot.
Which of the following would be considered OSHA’s highest priority for inspection? inspecting a site where there may be imminent danger
93.
As a supervisor, which of the following is the LEAST recommended action to take during an OSHA inspection? volunteering all hazard and safety information
94.
Improperly guarded equipment, defective equipment, hazardous procedures, and improper ventilation are all examples of unsafe conditions.
Which of the following is one of the earliest indicators of an employee’s possible alcoholism? missed deadlines
95.
All of the following are symptoms of employees in the advanced stages of alcoholism EXCEPT delegating job responsibilities _.
96.
Research estimates that the cost of health care is nearly ____50%__ higher for highly stressed workers than for workers with low levels of stress.
Which of the following is a true statement regarding workplace smoking? ) Employers may dismiss workers because they smoke at home
97.
Which of the following is a common characteristic of HR at most small businesses? Size, priorities, informality & nature of the entrepreneur
98.
Mark owns a small business that provides engineering consulting services. Mark is new to business ownership, and he has a list of questions he would like answered. Mark has logged on to the EEOC Web site to search for answers. Which of Mark’s questions is LEAST likely to be addressed on this Web site?
99.
What is the primary reason that small firms use the Internet for employee training programs? Low Cost
100.
Training programs at most small firms tend to focus on _learning specific_______.
101.
Which of the following best explains why effective communication methods are essential to small businesses? Helps employee bc familiar, flexible and informal
102.
Approximately what percentage of U.S. workers are employed by small businesses? More than half
103.
At most small businesses, human resource management activities can best be described as ___informal_____.
104.
Which of the following is a common characteristic of HR at most small businesses?
105.
Which of the following agencies offers small businesses the use of FirstStep Employment Law Advisor? Dept of Labor
106.
The purpose of FirstStep Employment Law Advisor’s Web site is to help small employers to ___which laws apply to their business_____.
107.
Jana owns a dry cleaning business and employs 25 people. She needs a safety and accident checklist that is specific to the dry cleaning industry. Jana would most likely find the information she needs on the ___DOL_____ Web site.
108.
Which of the following recruitment and selection tools would LEAST likely be used by a small firm?
109.
All of the following are characteristics of work sampling tests EXCEPT provide actual examples of job perform actual samples of job in question-easy to devise.
110.
Managers who prepare for an interview using the streamlined interview process should focus on all of the following factors about a candidate EXCEPT age and skills.
111.
During a streamlined interview, questions that probe such areas as a person’s aspirations and energy level seek information regarding a candidate’s ___Motivation_____ factor.
112.
Which term refers to the HR techniques and concepts that employers use to manage their international operations? IHRM
113.
Any governmental action that could adversely affect the long-run profitability of a firm is called a __Political Risks______.
114.
___Locals_____ are citizens of the countries where they are working.
115.
Jason is a British freelance journalist working in Paris, so he is most likely classified as a(n) _Expatriates_______.
116.
Of the types of international managers that multinational companies can employ, expatriates are ________.
117.
Roberta is an Italian citizen who spent a great deal of time during her childhood in England. She now works in Brazil as an HR manager for a British company. Roberta is a(n) __Third country national______.
118.
Call centers that service customers for firms like software and computer hardware companies are increasingly using employees in India to staff the telephones. This is an example of __offshoring______.
119.
Microsoft tends to follow a geocentric staffing model. From which group will it tend to hire? the best for the job
120.
Which of the following terms refers to the belief that home country attitudes, management style, knowledge, evaluation criteria, and managers are superior to anything the host country has to offer? ethnocentric
121.
Which of the following best explains why female managers receive fewer foreign assignments than male managers? Reluctant to move family
122.
Before departing for an overseas assignment, an employee would most likely benefit from __cultural______ training.
123.
___repatriate____ refers to bringing a manager back home after a foreign assignment has been completed.
124.
High performance companies are more likely than low-performance companies to use validated selection tests when hiring employees, fill jobs internally, use self-managing work teams, and provide extensive amounts of employee training.
125.
The primary purpose of implementing high-performance practices such as recruiting, screening, and training is to o foster a trained, empowered, self-motivated, and flexible workforce
126.
Which of the following refers to an analysis by which an organization measures where it currently stands and determines what it has to accomplish to improve its HR functions? HR Audit
127.
An HR specialist conducting an HR audit should review which of the following when auditing recruitment and selection practices? Background Check
128.
Ray, an HR specialist, has been informed that he needs to conduct an HR audit. Which of the following events does NOT signal the need for an HR audit?
129.
Matthew, an HR manager, needs to select a vendor that will handle his firm’s benefits administration tasks. Which aspect of the vendor is most important for Matthew to consider?
130.
Problems associated with the accelerators of Toyota cars primarily raised questions about the firm’s high performance work system.
131.
Which of the following terms refers to the process of comparing and analyzing the practices of one firm with those of a high-performing company? Benchmarking
132.
What is the final step in the basic HR audit process?
133.
A _Strategy based_ metric focuses on measuring the activities that contribute to achieving the company’s strategic aims.
134.
Thermo is a plastic supply and custom fabrication company. Thermo serves clients in the medical, solar, and semiconductor industries by making acrylic and polycarbonate sheets, tubes, and rods. The company employs approximately 500 workers at its facility in Ohio. Safety is a top priority at Thermo, and supervisors are required to conduct daily inspections of all equipment. Recently, three workers were seriously injured by a large press used to mold plastic parts. The workers spent time in the hospital for hand injuries, and they are currently recuperating at home. As a result, top management is evaluating all aspects of safety at the facility to determine what changes need to be made.
Which of the following, if true, best supports the argument that Thermo needs to implement a positive reinforcement program? The injured workers removed a safety guard while operating the press in order to speed the process.
135.
Thermo is a plastic supply and custom fabrication company. Thermo serves clients in the medical, solar, and semiconductor industries by making acrylic and polycarbonate sheets, tubes, and rods. The company employs approximately 500 workers at its facility in Ohio. Safety is a top priority at Thermo, and supervisors are required to conduct daily inspections of all equipment. Recently, three workers were seriously injured by a large press used to mold plastic parts. The workers spent time in the hospital for hand injuries, and they are currently recuperating at home. As a result, top management is evaluating all aspects of safety at the facility to determine what changes need to be made.
Which of the following, if true, supports the argument that Thermo needs to modify its screening, placement, and training procedures? Interviews with the injured workers indicate that the most experienced worker removed the safety guard and the other two workers did not know how to respond
136.
Thermo is a plastic supply and custom fabrication company. Thermo serves clients in the medical, solar, and semiconductor industries by making acrylic and polycarbonate sheets, tubes, and rods. The company employs approximately 500 workers at its facility in Ohio. Safety is a top priority at Thermo, and supervisors are required to conduct daily inspections of all equipment. Recently, three workers were seriously injured by a large press used to mold plastic parts. The workers spent time in the hospital for hand injuries, and they are currently recuperating at home. As a result, top management is evaluating all aspects of safety at the facility to determine what changes need to be made.
Which of the following, if true, best supports the argument that Thermo supervisors need additional training in OSHA standards? The safety gate had been removed from the press to bypass a safety interlock, and the gate was not replaced prior to the three workers using the machine during their morning shift at Thermo.
146.
During a merger and acquisition, it is especially important for managers to be sensitive to employees who are dismissed so that remaining employees will remain productive and committed.
147.
Which term refers to being psychologically involved in, connected to, and committed to getting one’s jobs done? engagement
148)
Which of the following requires that employers of 100 or more employees give 60 days’ notice before closing a facility or starting a layoff of 50 or more people? Worker Adjustment and Retrain Notification Act
149.
Which of the following terms refers to a systematic process by which a terminated employee is trained and counseled in how to perform a self-appraisal and secure a new position? Outplacement Counseling
150.
Keith works as a construction foreman, and he is viewed as a reliable, competent employee. Keith was recently injured in a car accident while on vacation, and his injuries are so severe that he will not be able to return to work. Which of the following would most likely provide Keith with benefits? unemployment insurance