HOSPITALITY FINAL

Recreation is defined as
Refreshment of strength and spirit
National parks in United States typically see approximately
300 million visitors per year
Which parks create an atmosphere of another place and time?
Theme parks
Historical places sites and museums are part of what is now called
heritage tourism
Places where members gathered for social recreational professional or fraternal reasons are called
private clubs
Mardi Gras is an example of
A festival
Which of the following is the primary difference between club management and hotel management?
Club members feel more ownership of the property than hotel guests
Food service, the pool, tennis court and a golf course for all services offered at
The country club
The Special Olympics is an example of
Recreation for special populations
Trends in recreation and leisure include all but
Private swimming pools
Courage endurance integrity and judgment are all traits of
Leaders
Leadership can be identified as
Showing transactional or transformational traits
This model outlines the coming together of a leader the followers and the situation
Transactional leader
This is the set of moral principles and values that people used to answer questions about right and wrong
Ethics
Decision-making communicating and controlling our key functions of a
Manager
Long-range strategic goals are determined by
Top management
Efficiency and effectiveness are most important for
Management to have good results
Managers with the skills have the ability to communicate with a wide range of employees
Interpersonal skills
The first question a leader ask themselves is usually
What needs to be done
Three management skill areas are
Conceptual, interpersonal, and technical
1. Compared to commercial operations what advantages do manage services have over them
COmpared to restaurant
-Managed services operations produce food in large-quantity batches for service and consumption within fixed time periods.
-The volume of business is more consistent and therefore easier to cater
-In managed services, it is necessary to meet both the needs of the guest and the institution
-In some operations, the guests may or may not have alternative dining options available and are a captive clientele
-Many managed operations are housed in host organizations that do not have foodservice as their primary business
2. In flight food service
Airlines regard in-flight foodservice as an expense that needs to be controlled
-the food must be able to withstand the transport conditions and extended hot or cold holding period from the time it is prepared until the time it is served. Gate gourmet is the largest in-flight food and related services provider. operating in 28 countries on six continents producing 250 million meals average a year. To trim costs they now sell snacks instead of meals on short flights. Three categories of service. Coach business and first-class
3. Sodesxho who do they cater to?
Caters to education, healthcare, governemnt, remote site segments. Offer outsourcing solutions to healthcare, corporate, and education markets. They offer housekeeping, groundskeeping, foodservice, plant operation, and maintenance, and facilities management. Serve clients and customers. Serves corporations, colleges/ universities, healthcare organizations, and school districts.
4. Why do businesses uses manage services?
It could be cheaper, the quality of the program, recruitment of management and staff, expertise in management of serviced apartments, resources available; people, programs, management systems, information systems, Labor Relations and other support, outsourcing of administrative functions
5. National school lunch act.. why is it important?
National School Lunch Act of 1946:
Federal funding is provided in the amount of $2.72 per student meal
If students receive good meals, the military would have healthier recruits
Such a program would make use of the surplus food that farmers produced
1. Understand def. of tourist- who and what constitutes a tourist?
Individuals traveling for pleasure or business. Person traveling to and staying in places outside their usual environment for no more than one consecutive year for leisure business and other purposes.
2. One major country that doesn’t have a cabinet level for tourism
The United States
3. Interdependency- what does the concept mean relating to tourism?
There is interdependency between the various segments of tourism: Travel, lodging, foodservice, and recreation
Each segment is, to an extent, dependent on another for business
4. What is the greatest influence on tourism?
5. What is eco tourism?
Ecotourism is focused more on individual values—it is “tourism with a conscience”
Those who implement and participate in ecotourism activities should follow the following principles:
Minimize impact
Build environmental and cultural awareness and respect
Provide positive experiences for both visitors and hosts
Provide direct financial benefits for conservation
Provide financial benefits and empowerment for local people
Raise sensitivity to host countries’ political, environmental, and social climate
Support international human rights and labor agreements
Generally, most ecotourism destinations are located in underdeveloped and developing countries
Ecotourism projects tend to be developed on a small scale
They are kept small in order to allow more in-depth tours and educational opportunities
1. Understand house edge
The house edge is what makes casinos possible
The house edge allows casinos to offer their customers honest games, fairly dealt, and still remain in business.
The house edge is defined as a mathematical formula that allows the ‘house’ to keep a small percentage of every bet made by a player. The player may have some ‘luck’ in the short run but the house ‘advantage’ usually prevails over the long run.
2.What is the concept of placing a bet on an unknown outcome?
gambling
3. Which part of the world is growing the fastest for gaming?
Asia
4. Understand functional areas within a casino operation
Hotel operations:
Much like the career opportunities in the full-service hotel industry, with the exception that food and beverage can be a division of its own and not part of hotel operations

Food and beverage operations:
High-quality food and beverage service in a wide variety of styles and concepts
Some of the best foodservice operations in the hospitality industry are found in gaming entertainment operations

Casino operations:
Gaming operations
Casino service
Marketing
Human resources
Finance and administration

Retail operations:
Increased emphasis on nongaming sources of revenues
Gaming entertainment business demands an expertise in all phases of retail operations
From store design and layout to product selection, merchandising, and sales control

Entertainment operations:
Because of the increased competition, gaming entertainment companies are creating bigger and better production shows to turn their properties into destination attractions
Production shows have climbed into the multi-million dollar range, with special entertainment venues built for superstars

5. Understand the primary gambling destinations within the U.S.
Las Vegas, Atlantic City
1. Which group primarily uses convention centers (has greatest percentage)
Professional/ Trade Shows
2. CVB’s- why do they exist?
The major players in the convention industry are convention and visitors bureaus (CVBs), meeting planners and their clients, the convention centers, specialized services, and exhibitions
CVB’s are major participants in the meetings, conventions, and expositions market.
The IACVB describes a CVB as a not-for-profit umbrella organization that represents an urban area and that tries to solicit business or pleasure-seeking visitors.
3. FAM- what is this word? Why important?
The sales manager will invite the meeting, convention, or exposition organizer to make a familiarization (FAM) trip for a site inspection. The bureu assesses the needs of the client and organizes transportation, hotel accommodations, restaurants, and attractions accordingly
4. Combinations of meetings and expeditions
Conventions are larger meetings with some form of exposition or trade show included
The majority are held in large hotels over a 3-5 day period
A number of associations have one or more conventions per year. These conventions raise a large part of the association’s budget
5. Places where meetings are held in inner city locations?
hotels, resorts, convention centers
1. Know what special events are and are not
Special Events are always planned, always arouse expectations, are usually motivated by a reason for a celebration. (a convention, meeting, festival/wedding) Special events ARE NOT : Spontaneous, do not arouse expectation, occur for no reason
3.Different types of events (corporate, social, charity, association, etc)
Corporate events:
Association Events:
Charity balls and fundraising events:
Social Functions:
Fairs and Festivals:
Concerts and sporting events:
4. What is SMURF?
SMERF (social, military, educational, religious, and fraternal organizations) is a category of organizations that fall into the social events category
5. Skills of an event planner?
Leadership skills
Ability to communicate with other departments
Delegating
Project management skills
Negotiation skills
Coordinating and delegation skills
Budgeting skills
Ability to multi-task
Enthusiasm
Effective social skills
Ability to form contacts
Corporate events:
Annual meetings, sales meetings, new product launches, training meetings and workshops, management meetings, press meetings, incentive meetings, and awards ceremonies
Continues to lead the event business industry
Association Events:
Range from a monthly luncheon to a yearly convention
Planned 2-5 years in advance
Destination is the determining factor
Charity balls and fundraising events:
Unique opportunity for the event manager to work with the particular group or charity
Normally, a theme is chosen for the event
Social Functions:
Weddings, engagement parties, and holiday functions
Planners or managers work on a broad variety of events
SMERF (social, military, educational, religious, and fraternal organizations) is a category of organizations that fall into the social events category
Fairs and Festivals:
Purpose of most fairs in the United States is usually related to the agriculture industry
Festivals are planned events that are often themed to the celebration’s purpose
Concerts and sporting events:
Many concerts are planned as fund-raisers
Opening ceremonies, halftime, and post-game shows for sporting events provide another “arena” for an event manager to select as a career path
Second stage:
event planning
Design:
Allows freedom in creativity and the implementation of new ideas that support the objectives of the special event
3rd stage event planning:
Planning:
Determine budget
Selection of event site
Selection of accommodations
Travel arrangements
Negotiate contracts
Arrange catering
Arrange entertainment, speaker, music
Audiovisual needs
Create marketing plan
Prepare invitations and event packets
1st stage event planning
the research stage-
Should answer the following questions:
Why should a special event be held?
Who should hold it?
Where should it be held?
What should be the focus of the event?
What outcomes are expected?