Hospitality and Tourism Management Program (Quiz One)

Hospitality
The reception and entertainment of guests, visitors, or strangers at resorts; membership clubs, conventions, attractions, special events; and other services for travelers and tourists.
Tourism
Tourist travel and the services connected with it, regarded as an industry combined with hospitality.
Recreation
One of the five reasons why people travel:
a wish for rest, relaxation, sports and entertainment.
Business
One of the five reasons why people travel:
a need to conduct business, attend a conference, convention, or meeting.
Culture
One of the five reasons why people travel:
a desire to learn about different places and things of interest.
Health Issues
One of the five reasons why people travel:
a need for diagnosis or treatment from a non-local medical facility.
Visits to friends and family
One of the five reasons why people travel:
a wish or need to spend time with loved ones.
Lodging
To temporarily have a room in a hotel, motel, inn, bed & breakfast, or hostel.
Infrastructure
The basic, underlying framework or features of a system or organization.
Diversity
The human quality of being different or vaired.
Inclusive
Not excluding any particular groups of people.
Tangible Services
Services that provide for guest expectations using the physical assets of the property.
Intangible Services
Items of value to guests such as comfort, safety, and enjoyable experiences that meet their emotional needs and expectations.
Basic Skills of Guest Service
Safety, Courtesy, Show, Efficiency
Accommodations
Hotels, Resorts, Motels, Hostels, Vacation rentals, Vacation ownership, Bed & Breakfasts, RVs and Camping
Transportation
Airlines, Cruise lines, Rail, Car rentals, tour/coach operators, bus lines, taxis
Attractions
Theme parks, zoos, parks, natural wonders, heritage sites
Food and Beverage
Restaurants