hospitality and restaurant management book questions.

(1) Which activity best describes the primary role of a leader?
Inspiring people.
(1) Cross-functional teams are made up of persons from different?
departments in the organizations.
(1) Which is a basic management activity?
Planning.
(1) A code of ethics is used in a establishment to?
Guide decision making.
(1) Which statement is correct about professional managers?
They know what their employees expect from their employer.
(1) Which can help minimize work-related stress?
Delegate some work to responsible employers.
(1) It is appropriate for a restaurant or food service manager to delegate work when?
the task is repetitive and easily mastered.
(1) Learning activities for professional development should be those that?
will contribute to professional knowledge and skills.
(1) When managers help civic groups make decisions, their priority should be what is best for their?
operation.
(2) Measurable goals allow the organization to?
Identify progress.
(2) Which benefit results from involving staff members in the goal-setting process?
Ensures they will help achieve goals.
(2) The operation’s goals should be driven primarily by its?
vision and mission statements.
(2) What is the benefit to employees who assist with planning tasks?
they can develop their knowledge and skills.
(2) Which statement about goals and plans is correct?
Department goals should help meet organizational goals.
(2) What is a strategy?
A plan of action to meet a goal.
(2) When is an operation’s mission statement developed?
Before goals are developed.
(2) When delegating tasks, what employee characteristic is most important?
Job Skills and knowledge.
(2) Which element is present in a effectively developed project worksheet?
SMART goal to be addressed.
(2) What must employees be told when they are assigned to work on an action plan?
Importance of the plan compared to other.
(3) Restaurant or food-service managers who use effective communication skills will be able to?
build employee trust.
(3) Spoken or written words and nonverbal actions are examples of which element of the communication process?
Message channel.
(3) What must a message receiver do to understand a message?
Interpret it.
(3) Which will help ensure a message is understood?
Consider the receiver’s background.
(3) Which of the following “W” words should be answered to determine the content for a message?
Who.
(3) Which is a basic writing principle?
Always try to express a positive attitude.
(3) When is nonverbal communication most apparent?
When a person is giving a speech.
(3) Ideally, when should telephone calls be accepted?
When they are received.
(3) When should managers respond to employee feedback?
As soon as possible.
(3) How does a marketing plan help managers decide what information should be provided to customers?
It provides details about the type of information to be communicated.
(4) Which statement about motivation is correct?
Managers motivate when they create conditions employees appreciate.
(4) Which is the most basic level of need according to Maslow’s hierarchy of needs?
Physiological.
(4) What can a manager do to show interest in employees?
Discuss the same type of topics you would discuss in a job interview.
(4) What should managers do as they prepare for an employee performance appraisal session?
Review the employee’s personnel file and job description.
(4) Which statement is true about employee development programs?
They can help motivate employees.
(4) How can a manager build a positive work environment?
Make sure that managers set a good example.
(4) Employees who are not a target of sexual harassment but work where it is occurring can file what type of lawsuit?
Third-party.
(4) An advantage of effective coaching is that it?
Helps employees learn how the manger views their work.
(4) Which conflict resolution strategy allows a neutral third party to make suggestions about an agreement?
Mediation.
(4) According to Herzberg’s two-factor theory, which is a motivation factor?
Responsibility.
(5) What principle is important when developing a project team?
Remember that some employees my not want to participate if failure will reflect on them.
(5) Which type of team performs routine tasks that are part of the members’ job descriptions?
Functional team.
(5) A “give and take” approach is an example of what basic strategy to resolve conflict within teams?
Bargaining approach.
(5) Which is a characteristic of a high-performance team?
The members are self-directed because they propose challenging goals.
(5) Which effort is a team-building goal?
Learning to work together effectively.
(5) At which stage do team members begin to recognize the benefits of working together?
Performing.
(5) Which leadership style is most useful for teams in the performing stage?
Supporting.
(5) Including teams in the goal-setting process offer which major benefit?
Gaining the team’s acceptance of the goals.
(5) During the planning stage of a team project, team members can assist with?
Ensuring alternatives are both feasible and practical.
(5) The importance of discussing lessons learned during projects it to?
Discover ways to shorten the team development process.
(6) What is a crew schedule?
A list of days and times that employees receiving wages will work.
(6) Approximately how many hours can employees receiving a wage work during a “average” day when the average daily wages is $875 and the average hourly rate is $13?
67.
(6) A master schedule for a work shift indicates?
Positions that are needed.
(6) Premium rate of pay must be given to employees who work when?
More than 40 hours weekly.
(6) The Fair Labor Standards Act (FLSA) prohibits minors from?
Using power equipment.
(6) How many days in advance of the use should a crew schedule normally be posted?
7 to 10.
(6) How are shift leaders paid?
Wages.
(6) When is a line-up meeting held?
Before the shift begins.
(6) What is the difference between a budgeted expense and an actual expense called?
Variance.
(6) What is the minimum number of managers that must be on duty when employees are working?
One manager on-site.