HM: Chapter 12

Which of the following indicates the need for more health care workers in the future ?

Greater Medicare programs
Aging baby boomers
High turnover among staff
Projections for an increase in number of hospitals

Aging baby boomers
Which of the following is an example of an “employee retention” function ?

Job Analysis
Establishing position descriptions
Managing compensation and benefits
Advertising for employees

Managing compensation and benefits
Incentive compensation is believed to have what effect on the employee performance ?

Increase retention
Increase motivation
Decrease performance
No effect

Increase Motivation
Performance appraisals are useful to:

Identify areas of performance needing improvement
Adjust compensation based on performance
Decide promotions of staff
All of the above

All of the above
Not all HR functions are carried out exclusively by HR staff. Which one of the following would be carried out by line managers ?

Interviews of candidates
Ranking of candidates
Hiring of a candidate
All of the above

All of the above
Flexible benefits are helpful to employees because:

They can choose benefits inline with their needs
Coverage is limited to high quality providers
Employer covers total cost
All of the above

They can choose benefits in line with their needs
Recent information from the literature concerning employee perceptions suggest that:

Compensation is more important than benefits
Benefits is more important than compensation
Benefits and compensation are equal in importance
None of the above

Benefits is more important than compensation
Job analysis is necessary to:

Define Jobs
Determine projected staffing needs
Evaluate employee performance
All of the above

Define Jobs
Position descriptions are necessary to:

Define employer expectations for the job
Specify job duities
Identify knowledge, skills and training required for the job
All of the above

All of the above
Human resources decisions need to be strategic because of:

Increasing competition among HSOs
The need to analyze jobs
Trends in using incentive compensation
All of the above

Increasing competition among HSOs
Major federal laws affecting human resources primarily addresses:

Protections for applicants and rights of employees
Safety of the work place
Accommodations for people with disabilities
All of the above

Protections for applicants and rights of employees
Employee Assistance programs address:

Incentive compensation for employees
Employee problems
Retirement plans
All of the Above

Employee Problems
Employee Suggestion Programs:

Usually do not reward top suggestions
Are viewed by employees as positive because of the opportunity to have input
Are the same as Employees Assistance Programs
None of the above

Are viewed by employees as positive because of the opportunity to have input
The National Labor Relations Board provides guidance for HR in addressing:

Unions and collective bargaining
Employee retirement plans
Recruitment
Equal Opportunity

Unions and collective bargaining
The best way for management in HSOs to avoid unions is to:

Foster positive communication with employees
Encourage feedback from employees
Show interest in and meet needs of employees
All of the above

All of the above
A 360 degree performance appraisal is helpful because it:

Includes the perceptions of others in addition to an employee’s manager
Occurs at several points during the yearly assessment period
Uses evaluation criteria that are different from those in the traditional performance appraisal
All of the above

Include perceptions of others in addition to an employee’s manager
Benefits include all of the following except:

Retirement Plan
Vacation
Health Insurance
Salary

Salary
Staff shortages can lead to:

Dissatisfied staff
Staff turnover
Longer work hours for staff
All of the above

All of the above
Which of the following is a typical measure used by senior management to directly assess performance of HR efforts ?

Profitability
Patient Satisfaction
Staff Satisfaction
Quality of care

Staff satisfication
The perspective that HSO employees should be viewed as a strategic asset means:

Organizational performance is based on individuals
Staff salaries and benefits are costly and affect the HSO’s competitiveness
Staff should be used in multiple roles to create flexibility
Staff should report to only one manager

Organizational performance is based on individuals
Leadership Development Programs in HSOs:

Are found in less than 10% of HSOs
Serve as requirement tool for HSOs
Focus primarily on filling middle level manager positions
All of the above

Serve as requirement tool for HSOs
Which of the following is an example of an HSOs Employee Relations and Engagement efforts?

“Walk-arounds” by managers
Job Analysis
Job Pricing
Assessing an employee’s job performance

“Walk arounds” by managers