history of operations management

earliest days
– craft production: skilled workers produce small quantities of customized goods
– mercantilism
industrial revolution
– interchangeable parts (eli whitney) (do not need to be custom fitted)
– division of labour (adam smith): each worker performs small broken up task of whole production process
– scientific management (friedrick taylor)
– mass production: lower skilled workers uses machinery to produce high volumes of standardized goods
human relations movement
– improve productivity (mayo)
– motivational theories (maslow)
– employee problem solving ( ouchii)
decisions models and computers
– management science
– electronic data interchange
– enterprise resource planning
Japanese manufacturers
– total quality management revolution: involving every employee in a continual effort to improve quality and satisfy the customer
– lean production: system that uses minimal amount of resources to produce a high volume of high quality goods with some variety
– world class manufacturing