Healthcare Management – Chapter 6

group
involves the social interaction between two or more people in a stable arrangement with common goals or interests and who perceive themselves as a group
team
a special kind of group with specific complementary abilities, strong commitment to common goals and shared accountability for goal achievement
committee
formal group established with an official mandate and linked to the organizational hierarchy to which it reports and which is accountable for its charge
permanent vs. temporary committees
Committees may be permanent for ongoing work or they may be temporary for specific one-time work.
standing committee
permanent committee
ad hoc committee
temporary committee
groupthink
the act of agreeing quickly, politely and superficially to maintain harmony in a group
reasons HCOs use groups
1) Enable workers to grow, try new roles and develop professionally
2) Build commitment to solutions, changes and new plans through participation
3) Obtain input and representation of stakeholders, interest groups and constituents
4) Help organize and coordinate work among professions, shifts and parts of the organization
7 structural characteristics of a group
1) Purpose
2) Size
3) Membership
4) Relation to the organizational hierarchy
5) Authority
6) Leader
7) Culture
Bigger groups better than smaller groups
A bigger group will bring a wider range of views and relevant information, will allow more people to participate, more stakeholders are represented, work can be spread among many and is better at complex problem-solving.
Smaller groups better than larger groups
A smaller group costs less per meeting, requires less time needed to get acquainted, more cohesion and cooperation, are easier to manager and easier to reach agreement.
purpose
This structural characteristic guides the group, including how often the group meets and which resources it uses.
maintenance roles
help group members work together and support each other
task roles
help their group achieve its purpose and gets its work done
personal roles
trying achieve personal desires and may harm the group in doing so
relation to organizational hierarchy
A high-level association will provide more political clout and resources, which could help the group succeed.
five stages of Team Development
forming, storming, norming, performing and adjourning stages
forming stage
Members get acquainted, are polite and try to figure out what is okay and not okay.
storming stage
Members argue and disagree; conflicts arise.
norming stage
Members figure out how to work together by stating ground rules and expected behaviors.
performing stage
Members have figured out how to work together and now turn their focus on achieving goals.
adjourning stage
Temporary groups finish their goals and disband.
group communication
Group members must communicate with people inside and outside their group.
group decision-making
can range on a continuum; must avoid groupthink; taken less seriously because no one individual is accountable