A set of eight steps that includes identifying a problem, selecting a solution, and evaluating the effectiveness of the solution.
A discrepancy between an existing and desired state of affairs.
Factors tat are relevant in a decision
Putting a decision into action
Judgmental shortcuts or “rules of thumb” used to simplify decision making.
Rational Decision Making
Describes choices that are consistent and value-maximizing within specified constraints.
Making decisions that are rational within the limits of a manager’s ability to process information.
Accepting solutions that are “good enough”
A straightforward, familiar, and easily defines problem
A problem that is new or unusual for which information is ambiguous or incomplete.
A repetitive decision that can be handled using a routine approach.
A series of interrelated, sequential steps used to respond to a structured problem.
An explicit statement that tells employees what can or cannot be done.
A guideline for making decisions.
A unique and nonrecurring decision that requires a custom-made solution.
A situation in which a decision maker can make accurate decisions because all outcomes are known.
A situation in which a decision maker is able to estimate the likelihood of certain outcomes.
A situation in which a decision maker has neither certainty nor reasonable probability estimates available.
When a group exerts extensive pressure on an individual to withhold his or her different views in order to appear to be in agreement.
An idea-generating process that encourages alternatives while withholding criticism.
Nominal Group Technique
A decision-making technique in which group members are physically present but operate independently.
A type of nominal group technique in which participants are inked by computer.
Japanese consensus-forming group decisions.
The ability to produce novel and useful ideas.
Approaching management problems are designers approach design problems.
The vast amount of quantifiable information that can be analyzed by highly spohisicated data processing.