Fundamentals of Human Resource Management Sixth Edition Chapter 2

Internal Labor Force
an organization’s workers (its employees and the people who have contracts to work at the organization) (P30)
External Labor Market
Individuals who are actively seeking employment (P30)
High-Performance Work Systems
organizations that have the best possible fit between their social system (people and how they interact) and technical system (equipment and processes) (P35)
Knowledge Workers
Employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession. (P37)
Employee Empowerment
Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service (P38)
Teamwork
The assignment of work to groups of employees with various skills who interact to assemble a product or provide a service. (P38
Total Quality Management (TQM)
a company wide effort to continually improve the ways people, machines, and systems accomplish work. (P41)
Reengineering
A complete review of the organization’s critical work processes to make them more efficient and able to deliver higher quality. (P44)
Outsourcing
The practice of having another company (a vendor, third-party provider, or consultant) provide services. (P44)
Offshoring
Moving operations from the country where a company is headquartered to a country where play rates are lower but the necessary skills are available. (P46)
Expatriates
Employees who take assignments in other countries (P47)
Human Resource Information System
a computer system used to acquire, store, manipulate, analyze, retrieve, and distribute information related to an organization’s human resources (P47)
Electronic Human Resource Management (e-HRM)
The processing and transmission of digitized HR information, especially using computer networking and the Internet. (P48)
Self-Service
system in which employees have online access to information about HR issues and go online to enroll themselves in programs and provide feedback through surveys. (P49)
Psychological Contract
a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions (P51)
Alternative Work Arrangements
methods of staffing other than the traditional hiring of full-time employees (for example, use of independent contractors, on-call workers, temporary workers, and contract company workers) (P52)