When systems are created rapidly, without a formal development methodology
testing and documentation may be inadequate
Which of the following systems acquisition methods may encourage inadequate problem analysis, is not practical with large numbers of users, and may result in a system with lower quality
Which of the following statements about scope creep is true?
Because scope creep is expensive, successful project managers limit it
Place the stages of the systems development life cycle in order
investigation – analysis – design – programming/testing – implementation – operation/maintenance
Which of the following systems acquisition methods helps clarify user requirements, promotes genuine user participation, and may produce part of the final system?
The _____ method converts future values of benefits to today’s value by “discounting” them at the organization’s cost of funds
Net present value
___ specify how work is to be divided between the company and its vendors.
Service level agreement
which of the following is the most difficult and cruicial task in evaluating a vender and a software practice.
Determining the evaluation criteria
_____ feasibility concerns a firm’s policies and politics, power structures, and business relationships.
The reasons that so many information system software development projects do not deliver their potential value include all of the following except
poor definition of user requirements
_ attempts to find the value of the inputs necessary to achieve a desired level of output
The type of decision that can be made by following a definite procedure is called a(n) ______ decision
___ is the process by which organizational goals are achieved through the use of organizational resources
The management cockpit best exemplifies which type of system?
_____ provides users with a view of what is happening, where _____ addresses why it is happening
multidimensional data analysis, data mining
When there is no well-understood or agreed-on procedure for making a decision, it is said to be:
In the _____ phase of the decision making process, managers examine a situation and identify and define the problem.
Decisions today are becoming _____ complex, due to _____ uncertainty in the decision environment.
Being an entrepreneur, disturbance handler, and negotiator is part of the _____ managerial role
Searching for valuable business information in a database, data warehouse, or data mart refers to _____.
The goals of supply chain management include which of the following?
all of the above
The _____ is erratic shifts in orders up and down the supply chain
the bullwhip effect
The _____ is known as make-to-order
The bullwhip effect comes from which of the following?
all of the above
In the _____, the production process begins with a forecast.
_____ are the physical products, raw materials, and supplies that flow along a supply chain
The primary goal of extranets is to do which of the following?
Foster collaboration between and among business partners
A company’s suppliers, suppliers’ suppliers, and the processes for managing them is the
upstream portion of the supply chain
A company’s organization and processes for distributing and delivering products to its final customers is the
downstream portion of the supply chain
A(n) _____ refers to the flow of materials, information, money, and services from raw material suppliers, through factories and warehouses to the end customers.
Which of the following is not a customer touch point?
None of the above – all are touch points
_____ is a sales strategy where the business person will provide to customers the opportunity to purchase higher-value related products
_____ includes those areas where customers directly interact with the company
Which of the following is the most important enabler of the 360-degree view of the customer across an organization?
The organization’s data warehouse
_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process.
Sales force automation
_____ is a form of _____.
The complete data on a customer is called:
Which of the following best describes CRM?
A way of thinking and acting
_____ analyze customer data for designing and executing targeted marketing campaigns.
_____ is a CRM system that is hosted by an external vendor in the vendor’s data center.
On – demand CRM
_____ reports summarize the performance of critical activities.
_____ reports include only information that falls outside certain threshold standards.
Which of the following is not a characteristic of a transaction processing system?
Small amounts of data are processed
To effectively manage by exception (i.e., use exception reports), the company must first create
Enterprise resource planning systems take a(n) _____ view of the overall organization
Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions.
Structured, business processes
_____ are the most successful solutions or problem-solving methods for achieving a business objective.
The characteristics of ERP systems include all of the following except:
typically fitting an organization’s existing business processes
The most fundamental information systems in an organization are:
Transaction processing systems
Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.
High, repetitive, easy