Exam 1: Chapter 2

it began as an email and messaging client
All of the following statements regarding IBM notes are true except which one?
True
Supply chain management systems are more externally oriented than enterprise systems
video conferencing
_____ is a collaboration tool that supports remote, synchronous collaboration
True
DSS are used by managers to make decisions about problems that are unusual and not specified in advance
True
Global firms can collaborate from different locations at the same time using synchronous collaboration tools
transaction processing
To monitor the status of internal operations and the firms relations with external environment, managers, need____systems.
remote/colocated
Which of the following is not one of the four main classifications for collaboration tools identifies by space/matrix?
False
You would use an MIS to help determine if your business should introduce a new product line
False
Operational managers use ESS primary to solve specific problems
True
An organization’s MIS and DSS supple an ESS with summarized information
Should we work with outside vendors on new products and services
Which of the following decisions requires knowledge based on collaboration and interaction?
manufacturing and production
A business process in the_______function is producing bills of material
KMS
To consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making, you could use a
False
For non routine decision making, senior managers rely on management information systems
A virtual world
______allows you to communicate with avatars using text messaging
the need for more efficient work hierachies
All of the following are reasons for the increased business focus on collaboration and teamwork, except for
e-business
In______, digital technology and the internet are used to execute th major business processes in the enterprise
False
Most TPS’s use sophisticated mathematical models are statistical techniques
True
A TPS is an information system that keeps track of all the daily routine transaction of a business
manages data entry staff
An information systems manager
False
An inventory control system is an example of an MIS
DSS
Which type of system would use to forecast the return on investment if you used new suppliers with better delivery track records
False
Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources
MIS
You would use a _______in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?
CRM
To manage relationships with your customers, you would use a________system
False
Production tasks are coordinated through the use of social networks in social business
enterprise applications
Which of the following systems is designed to support organization-wide process coordination and integration?
time zones
Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?
enabling business functions and departments to share information
What is the most important function of an enterprise application?
False
Production tasks are coordinated through the use of social networks in social business
Supply-chain management system
Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?
True
A key word in social business is “conversations”
Sales and marketing
The function_________is responsible for identifying customers
Extranet
What system will help you set up in inexpensive system that allows customers to see real-time statistics such as views and clicks through about their current banner ads
False
Decision-support systems are most commonly used by operations management level of an organization
True
DSS use internal information as well as information from external sources
ESS
To forecast trends in your suppliers industry that could affect your firm over the next five years, you would use a
Transaction processing
To monitor the status of internal operations and the firms relations with the external environment, managers need_____systems
enterprise resource planning
______systems are known as enterprise systems
creating a new product
An example of a cross functional business process is
enterprise
A____system collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business
transaction processing systems
A______is typically a major source of data for other systems
the time/space collaboration and social tool matrix
Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?
enterprise
A_____social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal corporate uses
True
Global firms can collaborate from different locations at the same time using synchronous collaboration
system analyst
The principal liaison between the information systems groups and the rest of the organizations is a
long-range planning activities of senior managment
Executive support systems are information systems that support the
DSS
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?
Should we work with outside vendors on new products and services?
Which of the following decisions requires knowledge based on collaboration and interaction?
executive support systems
Which of the following systems would you expect to deliver integrated, personalized business content through a web portal interface?
supply chain management system
Which type of systems integrates supplier, manufacturer, distributor, and customer logistics processes.
sales and marketing
The_____function is responsible for identifying customers
decision support
An example of a cross functional business process is
True
A TPS is an information system that keeps track of all the daily routine transactions of a business
CRM
To manage relationships with your customers, you would use an_____system
a virtual world
______allows you to communicate with avatars using text messaging
management information systems
A relocation control system that reports summaries on total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of
senior management
Which level of the organization are ESS specifically designed to serve?
ensuring that company complies with existing data privacy laws
Which of the following is a firm’s CPO responsible for?
TPS with MIS capabilities
Which of the following is a firm’s CPO responsible for?
True
DSS use internal information as well as information from external sources
CKO
The____helps design programs and systems to find new sources of knowledge or to make better us of existing knowledge in organizational and management processes
TPS
If your main supplier was late delivering goods, which type of system would you use to update your production schedule?
e-commerce
Using the internet to buy or sell goods is called
video conferencing
____is a collaboration tool that supports remote, synchronous collaboration